I had my relatives stay at this hotel because they have a kitchen and they accept pets. It is also reasonably priced. However, the hotel came up short on several levels. On one day, the hot water was shut off without warning and they had to take cold showers. When I called the hotel, they told me that they were under renovation and to basically expect the unexpected. On another day, their stove stopped working (because of renovations perhaps?). There are no discounts given for inconveniences. The hotel does not understand that the guests and customers are the #1 priority, not their renovations. Getting them done quick without regard to the guests is a great way to ruin someone's stay. They seem to have forgotten that without guests, they don't have any revenue. Please do not stay here because they will not put you first.
- Official Description (provided by the hotel):
- We completed our $1.8 Million Dollar Renovation in 2013! Check in and Check us out! At the Candlewood Suites Dallas by the Galleria, we put the amenities where they really count: in your room. Big, built for comfort or extended stay, it is the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator with ice maker. Rates include complimentary High Speed Wireless Internet, Local Phone Calls and FREE Guest Laundry Facility. Relax in the overstuffed recliner while you enjoy a complimentary movie from our lending library on your DVD player. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. This setting is the perfect choice for business or leisure travelers. Pets allowed with a non refundable fee. $15.00 for the 1st night, $10.00 each additional night, not to exceed $150.00. One pet allowed per suite, must weigh less than 50 lbs. Pet agreement must be signed at check in. ... more less
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- Also Known As:
- Candlewood Suites - Dallas By The Galleria Hotel Dallas
- Candlewood Dallas
- Dallas Candlewood Suites