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Magnolia Hotel Dallas Downtown
Ranked #15 of 207 Hotels in Dallas
Certificate of Excellence
Reviewed December 29, 2013

We stayed at the Magnolia during the Lights All Night weekend and found it very accommodating. The front desk/valet/luggage/security people were nice and the driver of the complementary shuttle was a very helpful important part of our weekend. The room was very clean and tastefully decorated and the bed was so comfortable. I do wish there was a microwave and the wait for the elevators was a bit time consuming. But the location of the hotel is amazing and the views from our room were impressive. The complementary wine reception was a nice touch of elegance to our concert weekend.

  • Stayed: December 2013
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1  Thank couple124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan E, Public Relations Manager at Magnolia Hotel Dallas Downtown, responded to this reviewResponded January 5, 2014

Hey couple124,

We're so happy you had such a wonderful time! Your suggestions on microwaves and elevator service have been noted, as have your positive experiences. Thank you for taking the time to review. We hope to see you again!

Cheers,
Ryan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,379 - 1,385 of 3,410 reviews

Reviewed December 29, 2013

The hotel was really nice. The staff was great.
I saw that some people complained about the elevator but considering how many people were there. It was fine.
We have stayed at a lot hotels this is a 5 star. Great price. The food was really good.
You were close to everything. If u didn't want to walk they would drive u. Whatever u needed they provided.
I will stay here again.

  • Stayed: December 2013, traveled with family
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1  Thank LLGNewOrleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan E, Public Relations Manager at Magnolia Hotel Dallas Downtown, responded to this reviewResponded January 5, 2014

Hey LLGNewOrleans,

That was awfully nice of you to drop us such a positive review, and we want to thank you for it. Here goes.

Thank you.

See you next time!
Ryan

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Reviewed December 28, 2013

Probably would give two and a half points, if that would be possible.

I liked the location, the free wifi and the pretty nice staff. The elvators worked fine by the way.

Unfortunately the walls are very thin. You can hear your neighbours talk with full understandong everything they say. My room was very dark and felt overall uncomfortable.

The hotel seems to attract young noisy party people, who run around the hotel all night. This in combination with the thin walls is a real problem.

Finally the house keeping ladies didn't pick up the left behind tip. I find this to be a lttle bit disrespectful.

  • Stayed: December 2013, traveled solo
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1  Thank Ruedinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan E, Public Relations Manager at Magnolia Hotel Dallas Downtown, responded to this reviewResponded January 5, 2014

Dear Ruedinho,

Reading your review, we realize there are some things that didn't quite work for you, such as the sounds of revelry, a dark feeling to your room and a failure to accept your gratuity from our housekeeping staff. In the future when you stay with us, we hope that if you're experiencing any of the above mentioned issues, you'll call down to the front and we'll help you feel more quiet and comfortable. In regards to the left-behind tip, it's our understanding that the staff was unaware the money represented a tip for them, so, thinking it belonged to you, they decided to leave it alone.

Improving our service is key, and your feedback is instrumental to that process. Thank you for sharing and we look forward to serving you again.

Best,
Ryan

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Reviewed December 20, 2013

(That's a paraphrase from The Treasure of Sierra Madre with Humphrey Bogart and Jon Houston.)

If you enjoy waiting 15 to 30 minutes for an elevator ride to the 15th floor, the Magnolia in Dallas is your kind of place. This is an old art deco office building that was converted into a hotel years ago. I guess that they forgot to convert the elevators. The elevator lobby has an impressive bank of about 10 elevators, only two or three of which actually work at any give moment. This is a big hotel, and the elevators are slow and totally inadequate. We were there for a wedding, and were (along with everyone else) constantly late for everything because of the elevators. Other than that, it was a lovely weekend. I have a list of enemies, to whom I will recommend a stay at the Magnolia.

Room Tip: Stay at another hotel.
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  • Stayed: December 2013, traveled with family
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1  Thank Randall F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan E, Public Relations Manager at Magnolia Hotel Dallas Downtown, responded to this reviewResponded December 28, 2013

Dear RANDALL F,

We have shared your concerns with our staff and are constantly working to improve our customer service. Your feedback is invaluable to this process.

We are fervently working to engage the other elevators and we appreciate our guest's patience as we work to enhance this part of the Magnolia experience.

In regards to your listed enemies who will be staying with us, we appreciate the referrals.

Reviews like yours give us an opportunity to address concerns and continue to develop and enhance the next guest's experience. We hope the next guest will be you, so you can see what we mean.

Regards,
Ryan

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Reviewed December 18, 2013

My extended family spent last weekend at the Magnolia Hotel in Dallas, waiting for the elevator. No kidding. The event was a wedding; we had booked about 30 rooms in the facility, and we were excited to be in a cool place in downtown Dallas, one of our favorite towns. Unfortunately, the hotel disappointed us at several major turns.

We arrived on Friday evening about 7:30, beat from traveling all day with my 80 year old parents, rough and delayed flights, and typical Dallas 5 PM Friday traffic. We'd already missed the Rehearsal Dinner, so we opted for dinner in the 2nd-floor restaurant. Our first mistake; service was in the weeds, with the two (yep, count 'em, 2) wait staff doing tables, running drinks, and doing room service. It took 20 minutes to get menus and water on the table, and three different trys to get a bottle of wine that they actually had in the cellar. The waiter was pleasant, and certainly embarrissed; they ended up comping us a portion of the meal. As we finished, the wedding party began arriving from the rehearsal. Here was a chance for the bar to shine, but alas--the single bartender couldn't figure it out, and the two waiters were busy doing...something. A second barkeep finally showed up and began to make headway with the 30 people in front of him; waits for a glass of wine or a beer began to move from 5 minutes to only 2 or 3, but what a missed opportunity. It was pretty messy. Oh--and about this time, the night set-up crew started tipping over tables to make room for the morning buffet. This was accomplished by, as noted, simply tipping the table over and letting it drop the last 3 feet--scared the bejesus out of us the first three or four times!

Morning found us at the breakfast service, which was fine until the line closed (at 10). The same set-up crew began the table-toss again (WHAM! WHAM! WHAM!); the best part of the insensitivity training regime occured as 7 of us sat at an 8-top, finishing our breakfast and coffee. One of the busmen came to our table, slammed down a plastic buspan full of dirty dishes at the single empty place, and began to clean our table. We took the hint and went back to wait...and wait...and wait...in the elevator lobby.

So here's the picture that really sticks in my head: an elevator lobby completely full of people with luggage. The one operating car comes down, down, down to the 5th, the 4th, the third, the 2nd--and then back up again to the 20's. Or, standing in the lobby on the 6th with my 84-year-old father when the door opens, to discover that the only car that has opened it's doors in 15 minutes is completely full of people trying to get to the first floor. One member of our party hiked down 19 floors; I carried three bags down 6 flights myself, and we regularily walked down 6-10 floors rather than wait. My parents got stuck in an up-down loop that took them 20 minutes to complete once they were on the car!

I have worked in several hotels, and work in a company that supports several hotels now. I'm not crazy, or hard to deal with, but I must say that the Magnolia Dallas was a deep, deep black hole; avoid it at all costs. The equipment doesn't work, and the operating team doesn't seem to care about any sort of customer service at all.

I must admit that, after an email complaint, the hotel manager has offered to cover one night of our stay. That's fine, and I'll accept the repay, but travelers be warned--bring your stair climbing shoes!

Room Tip: Rooms closer to the ground are an easier climb with luggage!
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  • Stayed: December 2013, traveled with family
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6  Thank Bill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan E, Public Relations Manager at Magnolia Hotel Dallas Downtown, responded to this reviewResponded December 19, 2013

Dear Bill P,

Thank you for taking the time to review your experience here at Magnolia. Attentive and detailed reviews, like the one you have provided, help us to zero in on the issues that need to be addressed immediately. In regards to the specific concerns you've mentioned, eager busboys, elevators, and long waits at the bar, the appropriate steps have been taken to ensure that we remain dedicated to providing our guests with the comfort and reliable service that we associate ourselves with.

In addition, I'm pleased to hear that when snags did appear, our team did everything we could to make it right. That sounds more like us. We appreciate the balance and candor of your review and we hope to see you soon. Minus the climbing boots.

Thanks again.

Regards,
Ryan

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Reviewed December 15, 2013

One night stay with friends (12/14/13) while visiting Dallas. Great location, well appointed room, welcomed rinks, milk and cookies and a wonderful breakfast was all out weighed when we had to wait approximately 15+minutes each time for an elevator. Of seven ( yes, 7) elevators it appears that the hotel only has one (1) working elevator. Truly not acceptable for a hotel this size and/ or the number of guests.
It was so bad this morning that most guests, after enjoying a wonderful breakfast were choosing the stairs as opposed to waiting. Twenty floors later.....we get back to floor, where there are people waiting for the elevator to go back down.....waiting 20 minutes.
Not only is this inconvenient it's a bit of a safety concern.
I would definitely consider staying here again however the elevator issues would need to be RESOLVED,

Room Tip: Deluxe Suite
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  • Stayed: December 2013, traveled with friends
    • Value
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Thank Jeanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan E, Public Relations Manager at Magnolia Hotel Dallas Downtown, responded to this reviewResponded December 20, 2013

Dear Jeanie T,

Thank you for your review. You managed to balance the positives and negatives very well, and we appreciate you voicing your concerns in regards to our elevator. We are fervently working to engage the other elevators and we appreciate our guest's patience as we work to enhance this part of the Magnolia experience.

We hope to have you back soon, and we thank you for your time and patronage.

Regards,
Ryan

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Reviewed December 9, 2013

Great location to any type of restaurant you could want and milk and cookies at night were special touch able to walk to several entertainment places (i.e., we went to Majestic theater and to JFK memorial with 6 floor museum). Definitely stay here again when we go to downtown Dallas. Breakfast better than just bagels and cereal.

Stayed: December 2013, traveled as a couple
Thank JAYblossom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan E, Public Relations Manager at Magnolia Hotel Dallas Downtown, responded to this reviewResponded December 12, 2013

Hey JAYblossom,

Thanks for taking the time to review your experience and we're happy that you found it to be pleasant. Glad to provide a central location to museums and restaurants, and we appreciate when our guests appreciate.

Plus - "Better than Bagels and Cereal" is our new tagline! Thanks for taking advantage of all our amenities.

Come on back and stay a while. We'll be here.

Cheers,
Ryan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magnolia Hotel Dallas Downtown

Address: 1401 Commerce Street, Dallas, TX 75201-4901
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Dallas
#11 Business Hotel in Dallas
#12 Luxury Hotel in Dallas
#24 Family Hotel in Dallas
Price Range: $153 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Magnolia Hotel Dallas Downtown 4*
Number of rooms: 325
Official Description (provided by the hotel):
Magnolia Hotel Dallas Downtown is a downtown Dallas, Texas hotel near American Airlines Center. This boutique hotel offers extended stay accommodations, corporate lodging, and venues for weddings & meetings. ... more   less 
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Also Known As:
Magnolia Hotel Dallas
Dallas Magnolia Hotel

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