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“Wouldn't Stay There Again”

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InterContinental Dallas
Ranked #59 of 205 Hotels in Dallas
Reviewed October 9, 2008

The hotel has been renovated however they should have spent some of the money on quaility beds rather than the marble and granite in the lobby. I don't sleep in the lobby!! The beds were terrible and our air unit made a sound like someone hitting a drum when it was on, which kept us awake. It looks to me like when they renovated all they were concerned with was aesthetics, not the important part like central h/a and quality beds.
The lobby: 4 star hotel, Rooms: not more than a 2 1/2 star.

  • Stayed: October 2008, traveled with family
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Thank TexasAmelia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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735 - 741 of 818 reviews

Reviewed October 6, 2008

I think the 4 star rating should be reviewed. I have stayed at enough 4 star hotels to know this is not comparable. Where do I start, the room decor was modern, they've done a great job except they left the bed alone. My bed was rock solid and was very uncomfortable. It seemed the walls were paper thin, we heard everything our neighbors were saying. The staff was great until departure day. The front counter staff was a bit stuffy. Customer service with a smile has not been implemented. Room service was overpriced for the quality of food that you get. I'm not sure I would stay at this hotel again.

  • Stayed: October 2008, traveled with family
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Thank missyk0714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2008

I was there for a meeting from Fri-Sun. I had bug bites from my stay, I paid for internet service and had to wait 2hrs for them to bring new cables because the ones in the room didn't work, and that isn't the worst of it. I went up to my room to get my credit card out of my purse and found that the room had been cleaned and my purse as well. My bank card was sticking half out of my purse, a few other cards were out of place and money was missing. I reported this to security who said they would "investigate" I had to cancel my bank card, credit cards, and checks. Over a week later I have not been compensated in any way....not even the money that was stolen. and they haven't even returned my calls. They refuse to provide me with a report of the incident and have not shown me that anything has been done. Do not leave anything in your rooms!

  • Stayed: September 2008, traveled on business
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Thank mik6967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2008

Was recently here for a conference with over 650 attendees. Nice place, showing its age a little bit.
Guest rooms were dark, needed more light and drawer space.
Good service in hotel, shuttles and valets could have been more helpful...they should have expected our group making it busy there.

  • Stayed: September 2008, traveled on business
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Thank Springbreakers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2008

Stayed at the InterContinental Dallas in September 2008 in connection with a conference. Room was large, comfortable, attractive and well-appointed. Bath was spacious. Property was clean and well-priced. Numerous dining options are within a short drive. Property seems well-managed and pricing (at least at the rate associated with my conference) was excellent. If you have reason to be in North Dallas/Addison, this property is an excellent choice.

  • Stayed: September 2008, traveled on business
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Thank AnonymousTravelerUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2008

Having stayed at the Intercontinental hotels in Paris and Amsterdam, this hotel does not have the same standards. We payed for a club room which gives you access to the 15th floor lounge and bar and "happy hour". When we went to get a drink, during the allotted time, the place was deserted the bar was closed and there were no staff around to question about this. You are also supposed to be able to get breakfast there.
The pool area although nice and of a good size had no umbrellas to provide any shade and as the temperature was in the 90's/100's this was very disappointing. The seating around the pool had no soft cushions so you had to sit on the metal/wrought iron, which was uncomfortable.
Having chosen this hotel specifically because it had a pool and wanting to relax there I was very disappointed. I will not be returning there. One saving grace, breakfast was excellent, and the evening meal in the restaurant was good.

  • Stayed: August 2008, traveled on business
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Thank traveller0212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2008

I stayed here after a Red River Shootout, and it was good. The room was cozy and it was easy to access. My only problem is that they toast the buns to their burgers, and it's a little crunchy on the outer edge, which I don't like. Otherwise, it was a nice night for me.

  • Stayed: October 2006, traveled on business
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Thank jameygamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Dallas

Address: 15201 Dallas Pkwy, Dallas, TX 75001-4609
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Dallas
#30 Luxury Hotel in Dallas
#69 Business Hotel in Dallas
Price Range: $122 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Dallas 4*
Number of rooms: 529
Official Description (provided by the hotel):
InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more   less 
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Also Known As:
Intercontinental Dallas Hotel Dallas
Dallas Intercontinental

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