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“Disgusting & filthy!!”

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Wingate by Wyndham Dallas Love Field
Ranked #109 of 204 Hotels in Dallas
Level 1 Contributor
1 review
“Disgusting & filthy!!”
Reviewed April 26, 2013

If I could upload pictures you would totally understand and agree. Upon walking in the room, we saw a nasty bathroom, sink was brown with grime, tub was black with dirt, toilet wouldn't flush the toilet paper. Taking about 3 steps further, you saw a desk with dried food smears and a note pad that had been scribbled on with remnants of the prior tenants meal, the chair in the corner had food wiped on the arms and stains in the seat. Apparently, someone used the ottoman as a second table and ashtray. It had cigarette burn holes in it. Then you look down and see you are standing upon stain ridden, dirt filled carpet and no telling what else was on it. Black, Dirty finger and hand prints on walls, door jams and light switches. I could go on and on. My family and I were in this room for 10 minutes max...I refused to be put in another room and the general manager R.Jadhav wouldn't refund my money. This hotel is horrible. Do not waste your time or money.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank randicandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DionneKat, Director of Sales at Wingate by Wyndham Dallas Love Field, responded to this review, April 30, 2013
Dear Guest,

Thank you for taking the time to write this review and letting us know about your experience. We are replying to this review not to defend our position but to clarify a few things. As a standard industry practice for any brand or chain, satisfaction guarantee applies when a hotel is unable to resolve guest concern during their stay. In this case, a room change was offered right away with the option of inspecting the new room and then deciding to stay but as it turns out it was flat out declined.

Your concerns were addressed with staff and we aplogize for the impression you got after check-in into that particular room. The bath tub was clean, it is the non-skid surface design which is more of gray color made you believe it is dirty, no slime found in sink. The color stains on the carpet are permanent but the carpet itself is very clean. One thing we do agree with you and our new housekeeping staff did realize that the furniture was not properly wiped or clear of any food stains from previous customer and we sincerely do accept responsibility for the same. We take pride in providing safe and clean sleeping rooms to our guests, however this was an unsusal situation.

Like previously mentioned, when you brought the condition of the room to the attention of staff, a room change with choice of inspecting the new room was offered right away but it was refused. We did eveything possible to make your stay and experience better and hence no refund was issued. Hopefully you can give us another chance and we will be glad to make your future stay wonderful.
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SAN ANTONIO
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 21, 2013

This was one of the best priced hotels within 10 miles of the convention center. Beds were very comfortable. Indoor pool extremely small. Fitness center had 1 treadmill that worked and a universal set, poorly maintained. Hot breakfast included, wasn't great but we appreciated not having to find somewhere as our time was limited.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greenlions25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Wingate by Wyndham Dallas Love Field, responded to this review, April 22, 2013
Dear Greenlions25,

Thank you for telling us about your stay with us. Thank you for telling us your concerns about the workout room. We are sorry that you were not satisfied. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will consider us again in the future.

Sincerely,
Wingate Dallas Love Field
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Dallas Love Field

Property: Wingate by Wyndham Dallas Love Field
Address: 8650 N Stemmons Fwy, Dallas, TX 75247-3703
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #109 of 204 Hotels in Dallas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate by Wyndham Dallas Love Field 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Completely Renovated Hotel with First Class Amenities!! ***We are a 3 star property with interior corridors offering an all-inclusive amenities package of a daily HOT breakfast buffet, WiFi to accommodate all device types, complimentary Dallas Love Field airport shuttle transportation, a 24 hr business center, fitness room, an indoor heated pool and spa. Our sleeping rooms offer many great valuable features such as a plush comfortable bed, well lit work space, in-room combination safe, full size ironing board with iron, a double-sized mini fridge, microwave oven, and coffeemaker to include Wolfgang Puck's, gourmet coffee. Our well lit bath areas include a hairdryer, upgraded bath products, shower massage head, a circular shower curtain and full length mirror. The property has 1 meeting rooms to accommodate events such as corporate meetings with breakout space for lunch, bridal/baby showers and family reunions. Our guests are welcome to bring their own food or we can offer our catering services to you. ... more   less 
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Also Known As:
Wingate By Wyndham Dallas / Love Field Hotel Dallas
Wingate Fort Worth
Wingate Hotel Fort Worth

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