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“Misleading”

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Wingate by Wyndham Dallas Love Field
Ranked #128 of 203 Hotels in Dallas
Lubbock
Level Contributor
4 reviews
4 hotel reviews
“Misleading”
Reviewed November 2, 2012

The hotel is located right next a gentleman's club. Although there was a fece separating it from the hotel, looking into the parking lot was not a good vew. I booked a king room suite with a hot tub. However, when i checked in, I was told by the clerk my reservation was a handicap room and that they had no rooms available with a hot tub. I showed the clerk my reservation on my I-phone that clearly stated my room type and he continued to indicate they did not have that type of room available. I asked the clerk for a room with a jet tub as I had seen that some rooms had that whe I was initially booking this room. Again, I was told the hotel did not have thoseroomas available. I observed the parking lot to be fairly empty so I'm not sure why any of those rooms were not available. The clek did put me in a king suite, so he said, but I was not impressed and not sure it was actually a king suite. The room was musty, the air conditioner was noisy and did not work well. Needless to say, I checked out the next day and stayed elsewhere.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Damon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
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English first
Norman, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 31, 2012

I recently stayed at this hotel for a business trip and had a bad experience. I found a bed bug in my bed. I immediately took the bug to the front desk to let them know. The person at the front desk did not show any concern with the bed bug nor did she offer an apology. She let me know when the manager would be available to speak with me when I returned for the day. When I returned to the hotel, the same person only asked if I wanted to switch rooms. An apology was not said again. I told her I wanted to switch rooms. While packing my things, I was being rushed by the her and the housekeeper to get out. Never did the manager come find me to offer an apology or offer to comp a night of my hotel. My co-workers and I decided to check out early. It was not until we were leaving that another front desk worker offered an apology after we told her why we were leaving. My co-workers and I will not be staying there again!

Stayed October 2012, traveled on business
Helpful?
1 Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santiago
Level Contributor
52 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed October 20, 2012

My flight with AA was cancelled and they send us to this hotel for the night. Its about 30 minutes ride from Dallas-Forth Worth.
The hotel is very outdated, rugged carpets and curtains. Seemed like a cheap motel. very uncorfortable pillows. Big bathroom with a coffee machine hard to operate. Very noisy.
The hotel has a restaurant where we could pay with the AA vouchers, basic food.

  • Stayed October 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chilito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DionneKat, Director of Sales at Wingate by Wyndham Dallas Love Field, responded to this review, October 23, 2012
Dear Madam,

I know first handed how irritating it can be to have a flight cancel! I myself have recently experienced a canceled connecting flight to Canada. It was a terrible experience, sounds like the hotels in the DFW area were all sold out and explains your 20 minute commute. However, I am glad we were able to accommodate you. We offer to our guests a hot menu selection which is available 24 hours a day. It most definitely supersedes dining on greasy fast food in the area and offers a choice of at least 14 healthy entrees and a dessert selection. In addition, our daily hot breakfast buffet starts at 6:00am-9:30am. We are an interior corridor property offering spacious, well-lit sleeping rooms with some great amenities to name a few; a 4'refrigerator, microwave oven, gourmet coffee and coffeemaker, Wifi, comfortable beds and much more. I do hope that you will revisit us in the future under better circumstances.

Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Dallas Love Field

Property: Wingate by Wyndham Dallas Love Field
Address: 8650 N Stemmons Fwy, Dallas, TX 75247-3703
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #128 of 203 Hotels in Dallas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate by Wyndham Dallas Love Field 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Completely Renovated Hotel with First Class Amenities!! ***We are a 3 star property with interior corridors offering an all-inclusive amenities package of a daily HOT breakfast buffet, WiFi to accommodate all device types, complimentary Dallas Love Field airport shuttle transportation, a 24 hr business center, fitness room, an indoor heated pool and spa. Our sleeping rooms offer many great valuable features such as a plush comfortable bed, well lit work space, in-room combination safe, full size ironing board with iron, a double-sized mini fridge, microwave oven, and coffeemaker to include Wolfgang Puck's, gourmet coffee. Our well lit bath areas include a hairdryer, upgraded bath products, shower massage head, a circular shower curtain and full length mirror. The property has 1 meeting rooms to accommodate events such as corporate meetings with breakout space for lunch, bridal/baby showers and family reunions. Our guests are welcome to bring their own food or we can offer our catering services to you. ... more   less 
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Also Known As:
Wingate By Wyndham Dallas / Love Field Hotel Dallas
Wingate Fort Worth
Wingate Hotel Fort Worth

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