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“OK stay with some minor issues”

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Holiday Inn Express Hotel & Suites Dallas/Stemmons Fwy(I-35 E)
Ranked #101 of 205 Hotels in Dallas
Reviewed October 25, 2013

Stayed three nights during Texas-OU weekend. This appears to be an older property that has been refurbished/rebranded. The common areas were comfortable and generally up to HI Express standards. The exercise room is small and was experiencing some electrical problems. Cardio equipment was good, but there's only one weight machine, which was missing some attachments. No dumbbells or mats. We did not use the pool.

Of our two rooms, one was fine. The other had a perfumey smell, apparently to cover up some other less pleasant odor which we could not identify. The rooms were clean, and are very spacious, and everything worked. The beds were not as comfortable as in some other HI Express properties. There were water stains on the ceiling, probably from tub overflows in the room above us. The room safe did not work, and we were informed that none of the safes are operational. So why leave them in the rooms? We also had problems throughout our stay with some of the room keys failing to work.

Breakfast was standard for this chain; however, the one morning we ate toward the end of the serving time, some items had not been replenished, so the pickings were slimmer than usual.

Most of the staff, with a couple of exceptions, were friendly and helpful. The immediate neighborhood is pretty marginal (a "gentlemen's club" is across the street), but there is adequate parking and access and we felt safe. There is a Starbucks adjacent, which was nice. As other reviewers have mentioned, the hotel is close to numerous restaurants.

  • Stayed: October 2013, traveled with family
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Thank Grotshops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas/Stemmons Fwy(I-35 E), responded to this reviewResponded November 11, 2013

Dear Grotshops,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (129)
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78 - 84 of 129 reviews

Reviewed October 20, 2013

Visiting for our 1st time to attend the Texas State Fair. No idea where to stay and just ended up here basically for the availability, price and location. Had a good experience here from the minute we walked in. We were warmly greeted by staff and quickly checked into our room. They even have free snacks waiting in the lobby. The hotel is older but nicely maintained. Great Breakfast but best of all the staff was so nice and helpful to us. It is close to the DART but you need to take a bus or car. The maid service was good and the room spacious. Beds comfortable. We didn't get to use the outdoor pool but looked nice. I would stay again.

Room Tip: If planning to use the DART system you will need a car or take the bus. About 1 mile or so from Hot...
  • Stayed: October 2013, traveled with family
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Thank BLH_SD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2013

This was my second time staying at this hotel while visiting Dallas and had a pleasant stay. The room was very clean and the bed very comfortable. I feel that the location is great, as it's 10-15 minutes from downtown Dallas. No complaints here.

  • Stayed: October 2013, traveled solo
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Thank mikeycee0630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2013

I really enjoy staying here at the Holiday Inn Express it is a very nice hotel and affordable when we do come to Dallas,I highly recommend these hotel.The front desk clerk Kristi is always so courteous to us and very helpful.Rooms are very clean and comfortable

  • Stayed: September 2013
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Thank RSanch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013

The Holiday Inn brand has seen a huge drop in quality, they have always won the Frddy award and this year they have not. They didnt win it because of poor Hotels, badly maintained hotels, bad management and staff and could care less attitude of owners and corporations that own them, their ranks are now down to 17th or 18th of all hotel brands which puts them from what i have seen in the same category as a Best Western

This Hotel is nice,and affordable, althougth it is not in a great area, the rooms are well maintained and the satff is friendly. They have an Airport shuttle which is not working when i stayed there, and they still called a cab and paid for it becauseof the inconvinience. The beds are not bad and they have nice TV's with a great variety of channels. Lots of Mexican restaurants and Bars in the area, so you will never go hungry or thuirsty, just be weary of your surroundings specially at night.

Room Tip: Not bad for a night or 2 stay.
  • Stayed: August 2013, traveled on business
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Thank PlatinumMember174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

we booked a Holiday Inn Express a few weeks ago while planning to come to Dallas for some testing for students. Booked through the IHG website and printed out a receipt that says :" Best price guarantee" "find a lower price and your first night is free" There is NO additional verbiage. Our rate is $108/night. Pad in advance. Not bad, BUT when we show up at the front desk, we learn that their rate for us having some testing done would be $79/night. 2 rooms, 2 nights each, and that is about $120 difference. Real money. The hotel front desk clerk can't make any adjustment. Called the IHG 800 customer satisfaction line and spoke w/"Don". Sorry sir, that is if you find a better rate within 24 hours, and bah blah blah. So they are not honoring what is plainly printed on the confirmation, front page. VERY DISSAPOINTED WITH IHG GROUP AND THEIR FALSE ADVERTISING.

  • Stayed: August 2013, traveled with family
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2  Thank WestTexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas/Stemmons Fwy(I-35 E), responded to this reviewResponded August 20, 2013

Dear WestTexan,

Thank you for taking the time to write us a review regarding your recent stay. I certainly apologize for the inconveniences you experienced over the booking issues you have experienced. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know. I sincerely hope that the next time you are in Dallas you will give our hotel another try.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed July 23, 2013

This hotel worked out ok for one night but I would not have wanted to spend additional nights there. We had an early flight and the location was good for that however, the location was pretty scary and we would not venture out in that area at night. The hotel itself didn't appear very appealing. The public area looked dingy. Our room was clean except the bathroom floor didn't look that great. The bed and sheets were comfortable and clean. The shower worked well too. We were put into a non smoking room however the room smelled of smoke. We asked to be moved but they said they could not move us. The clerk offered to cancel our reservation, but it was too late at night to find something else. We chose to stay, use some Lysol for the smell and it worked out ok for one night.

  • Stayed: July 2013, traveled as a couple
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Thank dsg560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas/Stemmons Fwy(I-35 E), responded to this reviewResponded August 9, 2013

Dear dsg560,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I am so sorry our hotel was not able to meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Sincerely,

Connie D
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Dallas/Stemmons Fwy(I-35 E)

Address: 2287 W Northwest Hwy, Dallas, TX 75220-4304
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #101 of 205 Hotels in Dallas
Price Range: $89 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas/Stemmons Fwy(I-35 E) 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Holiday Inn Express Dallas/Stemmons Fwy (I-35 E) is a newly renovated hotel located in prestigious North Dallas/Market Center, downtown Dallas. We are 12 miles from Dallas Fort Worth International Airport (DFW) and 2 miles from Dallas Love Field (DAL). We offer complimentary shuttle to Lovefield Airport Monday to Friday from 7:00 AM to 10:00 PM. The Holiday Inn Express hotel is 1 mile from Speed Zone & Texas Stadium/Cowboys Stadium. Downtown Dallas, Deep Ellum, West End, lower Greenville Avenue, Northpark Mall and the Dallas Galleria Mall are within 10 miles. When booking now, you have our lowest Internet rate guarantee and you earn Priority Club points for your stay with no extra fees! Our newly renovated hotel and its lavish guest rooms make it a perfect stay for the weary business traveler. Over sized rooms, luxurious sofas, granite tops are great way to unwind. For your dining needs, try famous restaurants in Dallas: Pappadeaux, Pappasitos, Pappas Brothers, Jason s Deli, Red Lobster and Olive Garden. Like the nightlife? Try Firewater Bar and Grill. Our meeting space is newly renovated and ideal for all types of events for 5-85 people. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas/Stemmons Fwy(i-35 e)
Holiday Inn Dallas
Dallas Holiday Inn

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