Let me first say that my wife and I LOVE Rise. Or at least did. We would go every few weeks for the past 2 years, but our last 2 visits have been down right poor.
The food as always was outstanding, but the service was miserable. Our most recent experience we went in for an early dinner/snack at around 5:30. Only 6 or 7 tables were seated so we thought we should be able to get in and out as we were only planning to have a glass of wine and a cheese plate. Well we were wrong. It took them 2 hours to get us cheese. 2 HOURS FOR CHEESE! Not only was the wait unacceptable, each of the servers that were waiting on us (and there were multiple) we barely saw. I had to multiple times get up and find someone just to get a water refill. Once we finally got someone to wait on us, they were annoyed that they had to deal with us. When we finally did get our cheese snack, we didn't receive an apology or any sort of explanation why we had to wait so long.
Now every once and a while a restaurant has a bad night and that happens, but we had bad service a month before that. Similar situation where we had to wait an absurd amount of time for the basics.
For those visiting this restaurant, expect to wait for almost everything. The food is great, but the service is miserable. Try to get seated with a server that has some experience under their belt.
This was one of our favorites but I dont know if it will apart of our restaurant rotation anymore..........
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