My elderly parents were actually the guests, but I feel compelled to write a review based on their experience. I used my points to pay for their stay.
They arrived late in the evening and there was only one room left, but it had not been cleaned. The staff took excellent care of my parents, moving them to the Days Inn across the street (owned by the same people). The clerk was very apologetic and concerned that the room was not cleaned and did everything possible to make it right. They also reimbursed my points to my account immediately. I am naturally concerned when my parents are travelling, but was very glad to see how they were treated. I called the manager the next morning to thank her for the hotel's treatment - she was very apologetic and offered a points bonus on a future stay (in addition to the already reimbursed points) and to treat me or them as VIPs!
Folks, mistakes happen, but it's how people deal with them that truly matters. The way the Holiday Inn Express treated my parents (and my account) speaks volumes. My parents have stayed here before and will definitely return. By the way, they said the Days Inn was very nice, also.
Kudos to the Holiday Inn Express in Dalhart.
- Official Description (provided by the hotel):
- Stop to rest and refresh with us in ,Dalhart, Texas, where we are located at the top panhandle of Texas, the gateway to ski resorts in the winter, and hiking in the summer. The La Quinta Inn & Suites, Dalhart, Texas, is conveniently located at the intersections of the three major highways, Highway 87, Highway 54, and Highway 385. Come stay with us annually for our large Xit Free BBQ and Rodeo in August. The La Quinta Inn & Suites, Dalhart, Texas, is 100% smoke free. Our guests receive a complimentary hot deluxe breakfast, including delicious Texas shape waffle. Come and enjoy our over-sized guest rooms. Every room includes a refrigerator, microwave oven, high speed Internet, wireless and hard wired, Watch your favorite show on HBO Enjoy a relaxing night in one of our Jacuzzi suites or lounge in our indoor pool or relax in our hot tub. Workout in our fitness center. Elevator services and a guest laundry add to the convenience of your stay. Restaurants and a convenience shopping store are located nearby.The La Quinta Inn & Suites, Dalhart, Texas, we are pet friendly. If you are traveling through the top of Texas, you won t find a friendlier and more accommodating staff, at the La Quinta Inn & Suites, Dalhart, Texas, We ll make you feel like one of the family. See you soon! Cancellation policy is 24 hours prior to date of arrival; penalty room charge will incur. Smoking in room will incur a charge of $250.00. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with LaQuinta, Booking.com, Expedia, Orbitz, Priceline, Hotels.com, Travelocity, TripOnline SA, Hotwire, Cancelon and HotelQuickly so you can book your La Quinta Inn & Suites Dalhart reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Dalhart Hotel Dalhart
- Holiday Inn Dalhart