First of all, this restaurant is in Cuero, not the most cosmopolitan of small Texas towns. The dining room is small, tables are well situated but the sound level is fairly loud. I made a reservation for hubby, myself and our adult son on New Year's Eve for 9pm. Promptly at 9:00 we were shown to our table. Our waitress was attentive and the service was excellent. My hubby’s and son’s meals were enjoyable and so were their appetizers. My appetizer was unappealing as I do not like canned fish in sauce. The smoked mussels sat on tiny corn pancakes that were very tasty. When my surf and turf meal arrived, being the most expensive plate on the menu, I was expecting spectacular. I must admit the steak was done to perfection but when I poked the crab stuffed lobster, it was not tender. I cut into the middle and it was raw. I couldn’t find my waitress so I called a waiter over and told him I like my steak still mooing but I want my lobster cooked through. He took the plate back to the kitchen with apologies. Within a few minutes he returned with a much smaller version of the turf part of my meal and I again cut into it to make sure it was cooked. To my surprise the outside was rubbery and difficult to cut and the inside was still translucent. This eatery is trying to be a 4 star restaurant and to re-heat a customer’s food, no matter what technique is used, is unprofessional. To serve it undercooked, TWICE, is just bad business. I had been miffed because I could not find my waitress until I found out why. The billing program they use had crashed and she was desperately trying to re-bill everything so the customers that were finished eating could pay and leave. Somehow she had been blamed because she was not available to take care of my uncooked meal. Really? You blame the waitress because the chef sends out inedible food? When the chef came out with an indignant attitude to defend his reheating technique, my son, who had been a general manager of a large restaurant, spoke up. The proper response should have been for the chef to admit to the mistake, apologize and invite the customer to return. We did not pay for the inedible food and left the restaurant smiling only because our waitress and her friendly manner convinced us that it was worth another visit.
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