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“Great service”

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Holiday Inn Express Corsicana
Ranked #7 of 8 Hotels in Corsicana
Grand Prairie, Texas
1 review
“Great service”
Reviewed February 3, 2014

There was a mix-up when several of us checked in late one night. We stayed a few nights and checked out. I had to turn in an expense report for my trip and weeks later I got it back unpaid because someone else's name was on the receipt. I had paid the bill and not noticed.

I called the hotel and explained the problem. A young lady named Elizabeth Franks helped me. It took a couple of days of emails for her to fix it through corporate customer support.

It wasn't her problem. I didn't check my receipt but she went all out to solve my problem.

Really great service.

  • Stayed December 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yolanda P, General Manager at Holiday Inn Express Corsicana, responded to this review, March 19, 2014
We are truly sorry for any confusion that you may have experienced , but happy that Elizabeth (our Front Desk Manager) was able to resolve it.

We look forward to your next visit and appreciate your feedback,

Thank you,

Yolanda Petereit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Tulsa, Oklahoma
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 30, 2013

Third time to stay here, and may be the last. We have been moved into the second room for the night--- because of lack of heat. The second room is 57 chilly degrees. Two hours into the stay, we are all still in our coats, huddled by the underperforming heater. Every surface was ice cold as if no heat at all had been on in the room for days. Would change rooms again, but that would just mean another 2 hour warm up! When checking in, the people in front of us were frustrated by computer problems in their check in, and left. A man came down to change his non working key card for the 6th time, only to not have it work again. Threatened to leave. Although the night clerk is catching the brunt of all the upset people, it is NOT his fault. Management---get busy and support your staff and hotel! Certainly not what we have come to expect from this hotel brand. From a IGH Premier Club Member

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yolanda P, General Manager at Holiday Inn Express Corsicana, responded to this review, January 4, 2014
The HIE Team would like to apologize for any inconveniences that we may have caused you during your stay. We do take all feed- back seriously and you can rest assure our maintenance team is looking into this so that it may never happen again.
Once again, thank you for your feedback,

Yolanda Petereit -GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 10, 2013

Stay at this hotel about 4 times per year and stay at the Hampton Inn across the street about the same amount of days yearly. The Holiday Inn is clean and quiet and they always treat me well. Breakfast is good but at times they open a few minutes late and it seems as though they are a little unprepared. It could be that an employee is late for work from time to time which causes this. Otherwise I'd recommend this hotel to anyone going to Corsicana, TX or just as a convenient stop along the way.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lou C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 5 Contributor
85 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 4, 2013

This hotel is excellent. From the minute you are greeted at check-in or told "come back again soon" at check-out, you are constantly in the hands of true professionals. The rooms are VERY clean; the breakfast is excellent; and the staff is outstanding. They cannot do enough for you. DRD

Room Tip: All of the rooms are a little unique. I prefer 101 or 425.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yolanda P, General Manager at Holiday Inn Express Corsicana, responded to this review, November 5, 2013
Thank you for your feedback regarding your stay at the Holiday Inn Express in Corsicana, Texas.
The HIE Team appreciates that you stated it was home away from home.

I do apologize if you got a bad impression of the General Manager which is me, and hope you still stay at our hotel in the future.

Thank you for your kind words regarding my staff, and please rest assure I take your comments seriously.

Yolanda Petereit
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corsicana, Texas
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 4, 2013

My husband and I live in Corsicana and needed a place to stay while having extensive work done on our home. We stayed at our local Holiday Inn Express for two weeks. We were comfortable and found the staff to be very helpful. Michelle at the front desk went out of her way to be accommodating, as did everyone from the maintenance man who repaired our bathroom light to the ladies who prepared the excellent complimentary breakfast each morning.

The only thing we found very disturbing was that the hotel manager made it a regular habit to dress down and even curse her staff members in the presence of patrons and other staff members alike. Our room was close to the front desk, so we were witness to this nasty scene more than once. We hated seeing these nice employees bullied by this woman. Except for this obvious lack of impulse control on the part of the manager, we were very comfortable during our stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MonicaMiller44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yolanda P, General Manager at Holiday Inn Express Corsicana, responded to this review, November 5, 2013
Thank you for your feedback regarding your stay at the Holiday Inn Express in Corsicana, Texas.
The HIE Team appreciates that you stated it was home away from home.

I do apologize if you got a bad impression of the General Manager which is me, and hope you still stay at our hotel in the future.

Thank you for your kind words regarding my staff, and please rest assure I take your comments seriously.

Yolanda Petereit
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palestine, Texas
Level 6 Contributor
104 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 5, 2013

Amber and Cameron rock at the front desk, Shantel was quiet and allowed me to get some sleep but yet came in after I woke up and made my room wonderful again, wonderful hotel would stay their again breakfast was wonderful the little lady who runs it was a gem don't lose her!Loved the pancakes that was different from waffles! Just need to add more fruit.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IslaholicIslamujeres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yolanda P, General Manager at Holiday Inn Express Corsicana, responded to this review, September 11, 2013
The HIE Team wants to thank you for choosing us as your choice hotel and appreciate your compliments. We thank you for sharing your positive feedback in all departments which include, Front Desk, House Keeping and our Breakfast Bar area... we thank you for this and welcome you anytime you visit the Corsicana, Texas area.

Regards,

Yolanda Petereit
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level 5 Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 4, 2013

Stopped here to spend the night on a road trip. The hotel offered a large selection for breakfast. The pancake machine was hilarious - all you had to do was push a button and it made the pancake. It sounded like a printer, so I will call it a pancake printer. Bed was comfy and the staff was nice.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yolanda P, General Manager at Holiday Inn Express Corsicana, responded to this review, September 11, 2013
The Holiday Inn Express would like to thank you for your response and appreciate your feedback regarding our Breakfast Bar.

Thank you for also stating that our beds are comfty and that our staff is nice... The HIE Team truly appreciates it.

We look forward to your next visit,

Yolanda Petereit
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Corsicana

Property: Holiday Inn Express Corsicana
Address: 620 Bryant S Way, Corsicana, TX 75109-8901
Phone Number:
Location: United States > Texas > Corsicana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Corsicana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Corsicana 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The finest hotel in Corsicana, Texas is the brand new Holiday Inn Express Hotel & Suites Corsicana. Located on I-45 at US-287, our hotel is adjacent to Corsicana s newest business district, Corsicana Crossing, and less than 2 miles from Collin Street Bakery, the home of world-famous Corsicana Fruitcake.Major corporate offices, major retail outlets and a variety of restaurants are in very close proximity. Historic Downtown Corsicana and Navarro College are 2 miles away. Russell Stover, the nation s largest hand-made candy company, operates its largest U.S. plant in Corsicana, adjacent to our hotel. With 4 stories, interior corridors and 2 elevators, our hotel serves business and leisure guests on a variety of travel occasions. Unwind in our Indoor Heated Pool with Spa, relieve your stress in our Fitness Center, or relax with a good book in our Library/Reading Room. Enjoy our Complimentary Hot Breakfast or use our Business Center. We offer 79 brand new guest rooms, including Suites, Jacuzzi Suites and Traditional Guest Rooms. Each guest room has free high speed Internet (wireless or cable connection). The Presidential is our premier over-sized suite, with dining area, king bedroom and Jacuzzi. ... more   less 
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Also Known As:
Holiday Inn Express Corsicana Hotel Corsicana
Holiday Inn Corsicana
Corsicana Holiday Inn

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