The room was clean and I didn't have to wait in line to check in. That pretty much sums it up. I did have a problem however. I made an effort to call this hotel before driving 100 miles ( 2 hours) because it was VITAL that I have in room wireless internet access. I was told that they did, so I booked a room over the phone. The first thing you see when you check in is a cardboard sign from the wireless internet provider, advertising their great service. I get in the room, turn on my i-pad, turn on my wireless on my cellphone, NO WIRELESS! Every 5 minutes or so the wireless from the hotel would pop onto my screen on my phone, but not long enough to connect.
I called the front desk. The attendant was not very helpful, not very interested, and not very forthcoming. The reason I say that is, I called twice. The 2nd time I asked if I was the only person reporting trouble. She replied "yes". Then I asked if she was sure that it was working, and she replied "yes, because a lot of people are calling.". That didn't make sense to me. So I asked... "so a lot of people are calling to tell you that the wireless is working?" She said, "no, uh... they're calling for the password". Well, I happen to be a network engineer... so, one thing I DO know is that when you have an open wireless connection, there is NO password, and there would be NO reason for anyone to call the front desk and ask for a password is because once your device recognizes an open network, and you click "connect" ... it just connects. So, my thought is that a LOT of people called to ask if there was something going on with the wireless.
I asked the front desk if I could move to a different room, one closer to the access point. She told me they were sold out. I can't confirm that or not, but there were several empty parking spaces in the lot. Finally, I asked her if she could reset the access point. She reluctantly said yes, but never did it. Instead she offered me use of the computer in the business center downstairs. I finally asked her to give me the number of the wireless internet provider, which she gave me (In my opinion, she should have made the call, not me). I called them, spoke to a guy named Eric who couldn't help me.
Anyway, I wouldn't recommend staying here based on the fact that the customer service was poor, in my opinion. If they had at least TRIED to help me, I wouldn't have taken it so bad.
- Official Description (provided by the hotel):
- Welcome to The Baymont Inn & Suites in Columbus, Texas. We are conveniently located at Highway 71 & I-10 with easy access to key area attractions and business locations. Hotel guests will appreciate the variety of nearby dining and shopping options. Our convenient amenities include a delicious complimentary breakfast, complimentary high-speed Internet access, complimentary long distance access, covered parking, a fitness center, a business center, and meeting room space. ... more less
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- Also Known As:
- Comfort Hotel Columbus
- Comfort Inn And Suites