We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“We had a few issues” 3 of 5 bubbles
Review of Hilton College Station & Conference Center

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Hilton College Station & Conference Center
Ranked #10 of 36 Hotels in College Station
Richmond, Virginia
Level Contributor
390 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“We had a few issues”
3 of 5 bubbles Reviewed April 24, 2014

We stayed in the Hilton in College Station in March, 2014. I had made the reservation well in advance. When we arrived, our reservation was not able to be honored as we booked it. The registration clerk seemed uncomfortable and unsure of how to check us in. She just gave us a room key and swiped our credit card. When we got to our room, we found it to be a smallish room with two double beds. We called the registration desk to ask for a different room. The same clerk said " I don't understand what's wrong with the room. I upgraded you to a room by the pool with a lanai." My husband told her that we had requested a room with a king bed and really didn't care about the lanai. Plus, a room with two double beds didn't seem to us to be an upgrade at all. We trekked back to the registration desk to talk to the same flustered clerk. She was even more curt when she gave us the keys to a different room. We went to the next room and discovered that we had been placed in what must be a hospitality room with a murphy bed and a conference table in the middle of it. It was the weirdest room ever. The murphy bed was uncomfortable and too low to the floor.

We called the desk and spoke to the clerk again. It was then and only then that she told us that they had given out all of the other rooms in the hotel with a king bed so this weird room was all that we could have. It was this or nothing. So we stayed in the weird room. We had walked all over that hotel dragging our luggage from one room to another and just gave up.

I later stopped at the desk to ask why there was a floor below ours that had a plaque on the wall that said Hilton Honors Floor. The desk manager told me "That's where we put our Hilton Honors members when they stay with us." I Told him that seemed odd- We are Hilton Honors Diamond members and weren't placed on that floor but instead in the weird conference room. He just looked confused and said he was unsure of why we were placed in that room.

All of this could have been avoided if the reservation clerk had communicated with us at check-in. She should have told us that our reservation for a king bed room was unavailable and let us know what our options were. The staff at the desk that night was less than well trained to be sure.

After a night of poor sleep, The next morning, we had a nice breakfast and gladly left the hotel. My family travels to College Station twice a year for an event and I will not stay at this Hilton Again. I am sure there are some nice rooms there, but this experience did it for me. We have stayed at the Homewood Suites across the street several times and have no complaints. We'll stay there from now on.

Room Tip: Stay at another Hilton property.
See more room tips
  • Stayed March 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Micky O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

717 reviews from our community

Traveler rating
    279
    213
    123
    65
    37
See reviews for
196
75
35
358
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 24, 2014

The reunion arrangements were excellent, food really good, but the hotel needs a rehab. The staff was very helpful. The location is perfect for events at Texas A&M and it provides perfect facilities for many campus activities. This experience makes the events run very smoothly.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Anthony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin, United States
1 review
5 of 5 bubbles Reviewed April 22, 2014

We have stayed at this Hilton two times for our anniversary. Both stays were very nice. The hotel is clean and the staff are very helpful. We will be returning for our anniversary next year. We really enjoy the great location of this hotel. We look forward to our stay every year.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sallie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Groves, Texas, United States
1 review
5 of 5 bubbles Reviewed April 22, 2014

The hotel is older, but very well maintained and the looks newly renovated. We had no issues and the hotel is located near the A&M campus. The only negative comment I can make is that there doesn't seem to be enough parking. They host special groups often at night and the parking lot filled to capacity twice during my stay, forcing me to park elsewhere. I would stay here again.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Allen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Smith, United States
2 reviews
2 of 5 bubbles Reviewed April 17, 2014

There were noisy animals in the adjacent room, at least an hour passed before the staff rectified the noise situation. We stayed on the 6th floor and when we got up for breakfast the elevator did not work, requiring the use of stairs .When reported , the front desk responded with a mere "ok". a premium price for a less than premium experience.

  • Stayed April 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
1 review
1 of 5 bubbles Reviewed April 15, 2014

I would not recommend this hotel. It is extremely overpriced for the quality of the hotel. It was extremely noisy. The room we had was next to the elevator shaft. In addition to being noisy, the configuration of the room required a tiny bathroom, in which the sink/counter area was actually in the bedroom. There was not a blow dryer in the room. When I called to request one, it took over 30 minutes to get one to the room, even though they repeatedly told me it would be right there. This caused me to be late to my appointment, which they were made aware of. In addition, the staff was very rude and dismissive.

  • Stayed April 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank CarylHes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Hilton College Station & Conference Center, responded to this review, April 17, 2014
I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed April 12, 2014

We needed to stay in College Station for our daughter Ring Day. We rented this room from the Hilton. First off no bell hops and no luggage carts. This room was 400 with tax and was just very small and not worth the money. We could hear the people talking in the hallway and in the room next to us. Just normal conversations not yelling. The bed were uncomfortable and the a/c was not working properly. We had the ac set down to 70 degrees but it was still hot in there for sleeping. Parking was not good. People with boat and trailers parked in the regular parking which causes problems when trying to park cars. Will not stay here again.

  • Stayed April 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank debcampos5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Hilton College Station & Conference Center, responded to this review, April 14, 2014
Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality.

I am hoping to get an opportunity to speak with you regarding your stay and do hope to hear from you soon. I am sorry for the experience you had and ask that you please either email or call me at my contact information below. Your opinions are important to us.

Kind Regards,

James Franks
General Manager
979-693-7500
jfranks@hiltoncs.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these College Station hotels
0.8 mi away
Home2 Suites by Hilton College Station
Home2 Suites by Hilton College S...
#1 of 36 in College Station
4.5 of 5 bubbles 344 reviews
0.3 mi away
Homewood Suites by Hilton College Station
Homewood Suites by Hilton Colleg...
#4 of 36 in College Station
4.5 of 5 bubbles 453 reviews
2.2 mi away
Country Inn & Suites By Carlson, College Station
Country Inn & Suites By Carlson,...
#9 of 36 in College Station
4.5 of 5 bubbles 304 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Hampton Inn College Station
Hampton Inn College Station
#13 of 36 in College Station
4.0 of 5 bubbles 427 reviews
0.3 mi away
Hawthorn Suites by Wyndham College Station
Hawthorn Suites by Wyndham Colle...
#7 of 36 in College Station
4.0 of 5 bubbles 618 reviews
0.2 mi away
Residence Inn Bryan College Station
Residence Inn Bryan College Stat...
#8 of 36 in College Station
4.5 of 5 bubbles 187 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton College Station & Conference Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton College Station & Conference Center

Property: Hilton College Station & Conference Center
Address: 801 University Drive East, College Station, TX 77840-2116
Phone Number:
Location: United States > Texas > College Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in College Station
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton College Station & Conference Center 3.5*
Number of rooms: 303
Official Description (provided by the hotel):
Situated at the intersection of University Drive and Tarrow Boulevard in College Station, Texas, the Hilton College Station & Conference Center gives guests easy access to Texas A&M University, Brazos Valley and Bryan, TX. Use our local shuttle to get to those and popular nearby attractions. Enjoy the convenience of our on-site restaurant, bar, and room service. Our ample meeting space, skilled event staff, and A/V equipment make our hotel ideal for conferences, receptions, trainings, and weddings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Orbitz, Booking.com, Cheap Tickets and Priceline so you can book your Hilton College Station & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton College Station And Conference Center
Hilton College Station Hotel College Station
College Station Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing