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“Not up to Hilton Standards”

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Hilton College Station & Conference Center
Ranked #10 of 36 Hotels in College Station
Villa Rica, Georgia
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not up to Hilton Standards”
Reviewed July 17, 2013

As a Hilton Diamond member we stay regularly with the Hilton brand. This Hilton was not a full service hotel. No one to help with bags and no Executive Floor. Like many hotels in college towns, this was a bit worn. Service was good and location is excellent.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vrga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Hilton College Station & Conference Center, responded to this review, July 23, 2013
We are sorry we were not able to provide you with the quality of services you deserve. As we do have bellmen on our team, this is not typical for our hotel. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. I will be sharing your comments with our team, so that we can continue to improve on our service delivery. Thank you again for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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781 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
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English first
Houston, United States
1 review
Reviewed July 15, 2013

Very nice would recommend. Sight was well laid out. Parking a little far away if you where coming back late in the evening. Close to many restaurants and activities. Staff was nice and helpful. The internet was available and quick.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Hilton College Station & Conference Center, responded to this review, July 16, 2013
Thank you for your comments and thank you giving us the opportunity to serve you. Please come see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, Colorado
Level 6 Contributor
114 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 8, 2013

I was there overnight -- about 12 hours. But I had room service late, and it was fast, the food was good, and the delivery person was accommodating when I asked for catsup (with fries...should've been there in the first place). My room was modern, quiet, clean, and perfect for getting work done -- I had a big talk the next day and needed to spend several hours on it into the night. The lobby had interesting art. There is a shopping center across the street with several restaurants.

  • Stayed April 2013, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LeakyB85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Hilton College Station & Conference Center, responded to this review, July 16, 2013
We're glad you enjoyed your stay and thank you for your feedback on Room Service. I'll be sure to share you comments with our Room Service team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2013

I was here a week for business. The room was clean with no evidence of bed bugs (always paranoid). The staff was very friendly and the location is across the street from several eating places. Overall a great experience.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Ronda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 29, 2013

We are staying here for tonight. I grew concerned when I drove up and the trash can outside of the lobby was literally overflowing with trash. But, the lobby is beautiful, staff is friendly and our room on the 10th floor is really, really nice. So, I decide to grab a drink and go relax by the pool. Again, nice pool, hot tub, impressive waterfall. HOWEVER, again...every table, edges of the pool, concrete around the pool are littered with dirty towels, empty beer cans, styrofoam cups. There's even a trash bag full of trash leaking what smells like old beer at the edge of the pool. Disgusting. On my way to the pool I passed the nicely spaced and equipped gym. However, again, dirty towels all over the floor. And no one was in there working out. In all fairness to this place it appears like they have 3 weddings occurring tonight and I'm sure they are overwhelmed. That being said, the pool situation made me think a fraternity may be staying here. Sad, really. Because without all the trash I would have given this place a glowing recommendation!

  • Stayed June 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olivia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Hilton College Station & Conference Center, responded to this review, July 3, 2013
We apologize for the state of our lobby and pool area. Cleanliness is our standard at our hotel and we are sorry that you did not experience this during your stay. I have shared your comments with our team and we are working to ensure that they don't happen again. Thank you for your feedback
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bryan, Texas
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 26, 2013

Hubby and I moving from C.S. to San Marcos. Made our reservation a few days in advance. Hotel is very nice, and clean!!! As it should be .. it is a Hilton. My husband and I were dressed a little less than desireable for a Hilton as we had been moving all day in the hot Texas climate, and was in a company truck because my car was loaded down. The bell hop ..(do you even still call them that?) was cold, had nothing to say .. perceived us as being not deserving to stay at his hotel. Hotel hallways are noisy, walls are thin. Doors slamming .. almost 11 p.m. Will not stay here because of noise level!!

Room Tip: We stayed on the 5th floor .. very noisy hallway. Don't know if all floors are like this one.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonnie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, United States
2 reviews
Reviewed June 26, 2013

Great experience. Josh at the front desk was especially helpful. Hotel was very clean. The location was very convenient as well. Recommend this hotel to anyone staying in the Bryan-College Station area.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton College Station & Conference Center

Property: Hilton College Station & Conference Center
Address: 801 University Dr E, College Station, TX 77840-2116
Phone Number:
Location: United States > Texas > College Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in College Station
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton College Station & Conference Center 3.5*
Number of rooms: 303
Official Description (provided by the hotel):
Situated at the intersection of University Drive and Tarrow Boulevard in College Station, Texas, the Hilton College Station & Conference Center gives guests easy access to Texas A&M University, Brazos Valley and Bryan, TX. Use our local shuttle to get to those and popular nearby attractions. Enjoy the convenience of our on-site restaurant, bar, and room service. Our ample meeting space, skilled event staff, and A/V equipment make our hotel ideal for conferences, receptions, trainings, and weddings. ... more   less 
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Also Known As:
Hilton College Station And Conference Center
Hilton College Station Hotel College Station
College Station Hilton

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