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“Country Inn and Suites does not honor confirmed reservations”

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Country Inn & Suites By Carlson, College Station
Ranked #12 of 35 Hotels in College Station
Tyler, Texas
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Country Inn and Suites does not honor confirmed reservations”
Reviewed March 25, 2010

Please note: the date of stay is shown as March 2010. I was not able to use a future date in this field, so I used the date of my unexpected cancellation. I never stayed there at all because my reservation for May 14 was cancelled by Country Inn and Suites.

My experience is exactly the same as the previous poster. Reservation confirmed online at countryinns.com, cancelled due to "computer glitch." Neither customer service [--], nor Mr. Patel at the College Station hotel, [--] would take responsibility; each said the other was to blame. Who cares? I now have no room and there are no other rooms within 60-70 miles. Customer service refused to send me a written notification of cancellation. Mr. Patel says he will -- hasn't yet. Will never, ever, book with Country Inn and Suites -- anywhere! They can't seem to operate a reservation system and their customer service is pathetic -- no -- it's non-existent.

  • Stayed March 2010, traveled as a couple
    • Service
Helpful?
3 Thank TexasKBEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites By Carlson, College Station, responded to this review, November 16, 2010
We take comments as yours seriously in an effort to improve our overall quality and guest experience!

Warm regards,
Sandip Patel
General Manager
979.693.7777
cx_cotx@countryinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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329 reviews from our community

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Rating summary
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English first
Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 23, 2010

This is a new hotel - today is the 2nd day of operation! I made a reservation for a very important event on the very first day they were taking reservations. I received a confirmatin number and a confirming email from their corporate office the same day. I UNFORTUNATELY cancelled another reservation I had made previously at another hotel only to have them call me today to say they had inadvertently overbooked and my reservation would not be honored. I spoke with 2 customer service reps and the hotel's general manager who would not explain how the hotel could have possibly been overbooked when I made my reservation. They simply said I would not have a room there when I arrived. WORD OF WARNING - the manager Mr. Sandip Patel and the corporate office don't really care about their customers - choose to stay at another hotel - ANY hotel to avoid these people!!

Stayed March 2010, traveled as a couple
Helpful?
1 Thank itsmelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites By Carlson, College Station, responded to this review, November 16, 2010
We take comments as yours seriously in an effort to improve our overall quality and guest experience!

Warm regards,
Sandip Patel
General Manager
979.693.7777
cx_cotx@countryinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, College Station

Property: Country Inn & Suites By Carlson, College Station
Address: 1010 Southwest Pkwy E, College Station, TX 77840-4148
Phone Number:
Location: United States > Texas > College Station
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 35 Hotels in College Station
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, College Station 3*
Number of rooms: 64
Official Description (provided by the hotel):
The brand new Country Inn & Suites of College Station is open for business! Our beautiful property is located on Southwest Pkwy, minutes from Texas A&M University, with easy access to all of Bryan and College Station. We do offer the state rate as well as special group rates. We hope you consider us for your meeting, event, and accommodation needs and look forward to doing business with you!Hotel amenities include:• Business Center featuring a computer, printer access, free Wi-Fi and fax services • Complimentary hot breakfast Mon-Fri 6am-9:30am, Sat-Sun and holidays 7am-10:30am• Coffee, tea and cookies available at the front desk 24 hours (complimentary)• Daily housekeeping service• Fitness Center with treadmill, elliptical machine, stationary bike and multi-weight system• Forgotten items service• Club CarlsonSM hotel rewards program (Earn 15 points per dollar spent)• Group rates available• High-speed, wireless Internet access throughout the hotel and guest rooms (complimentary)• Guest laundry facilities• Local calls (complimentary)• Meeting room (accommodates up to 60 people)• Outdoor pool and spa• Parking on-site (complimentary)• Read It & Return lending library• Weekday USA Today newspaper (complimentary)• All hotel rooms feature a flat screen TV, refrigerator and microwave, as well as a spacious granite-appointed bathroom. ... more   less 
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