We stayed at the Country Inn & Suited for a gameday trip and there were some fumbles to say the least during our stay.
First, beware putting the address of the hotel in your iPhone maps app, it won't lead you all the way down to the hotel. We had to call and get better directions which was fine. The hotel was not walking distance to campus but we knew that going in so we were ok.
Checking in was a breeze, everyone we encountered working the front desk during our stay was great. Very hospitable and willing to help.
We get to the room and it's just "ok." The layout was fine but the lighting was terrible! Not enough lamps or central lighting. The furniture looked a little old and worn down but I suppose that's to be expected.
This is where I had the HUGE problem: housekeeping is awful, I mean TERRIBLE! The room was a bit dusty, the bathroom was not spotless, the shower curtain needed to be replaced, the carpet needed to be vacuumed better and there were stains on the inside of the comforter. Also, you have 2 tiny trash cans in the room, definitely not enough.
A MAJOR miss was this: we had our do not disturb sign on the door until 10:30am when we left for the game. I took it off the door and left. When we came back EXHAUSTED that night, our room had not been visited by housekeeping!!! I called the front desk and she said housekeeping was of course gone for the day and they did not clean our room because I had the sign on the door. Um, that means housekeeping came to our door before 10:30am and because we had the sign on the door that early, they thought that meant don't clean our room for the rest of the day. The truth is they were just lazy and probably wanted to go home early. It was awful. Then, all the front desk could do was offer us fresh towels and when they brought them up, one had a huge hole.
This situation with housekeeping was NOT ok. We couldn't speak to a manager because they don't work on the weekends but we will definitely be calling this Monday to get part of our room stay refunded. It's not fair I pay full rate for a room and not get a service such as housekeeping.
On another note, the complimentary breakfast was good. Eggs, waffles, pastries, sausage, potatoes, yogurt, cereal, fruit, oatmeal, juices, coffee.... service at breakfast was nice.
Would I stay here again....probably not.
- Official Description (provided by the hotel):
- The brand new Country Inn & Suites of College Station is open for business! Our beautiful property is located on Southwest Pkwy, minutes from Texas A&M University, with easy access to all of Bryan and College Station. We do offer the state rate as well as special group rates. We hope you consider us for your meeting, event, and accommodation needs and look forward to doing business with you!Hotel amenities include:• Business Center featuring a computer, printer access, free Wi-Fi and fax services • Complimentary hot breakfast Mon-Fri 6am-9:30am, Sat-Sun and holidays 7am-10:30am• Coffee, tea and cookies available at the front desk 24 hours (complimentary)• Daily housekeeping service• Fitness Center with treadmill, elliptical machine, stationary bike and multi-weight system• Forgotten items service• Club CarlsonSM hotel rewards program (Earn 15 points per dollar spent)• Group rates available• High-speed, wireless Internet access throughout the hotel and guest rooms (complimentary)• Guest laundry facilities• Local calls (complimentary)• Meeting room (accommodates up to 60 people)• Outdoor pool and spa• Parking on-site (complimentary)• Read It & Return lending library• Weekday USA Today newspaper (complimentary)• All hotel rooms feature a flat screen TV, refrigerator and microwave, as well as a spacious granite-appointed bathroom. ... more less
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