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“Expectations Met” 4 of 5 bubbles
Review of Hawthorn Suites by Wyndham College Station

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Hawthorn Suites by Wyndham College Station
Ranked #6 of 35 Hotels in College Station
Certificate of Excellence
Shreveport, Louisiana
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Expectations Met”
4 of 5 bubbles Reviewed March 14, 2013

The facility is very conveniently located to Texas A&M University, many, many restaurants
and shops. Check-in was slightly delayed by a customer who wanted a receipt. He needed to obtain the receipt via the booking agency, not Hawthorn. The room was typical of these suite-type hotels and it was clean, air conditioning/heating operational. Noise level a bit high when the attached units began showering in the early a.m. Staff friendly, helpful, as needed.
The breakfast was quite good, possibly a level above the usual breakfast buffets. Will book again, especially while it is rather new.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ann l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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581 reviews from our community

Traveler rating
    230
    174
    97
    55
    25
See reviews for
308
26
21
172
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Dripping Springs, Texas
1 review
1 of 5 bubbles Reviewed March 10, 2013

We had reservations for March 1, 2013 for one night for softball tournament. Hawthorne called us 5 minutes before we got there and told us they had to relocated us because of a plumbing issue. They relocated us to a nasty, dirty motel where we paid the same $139 rate for a dirty hotel, no free hot breakfast, and on Hwy 6 which was so terribly noisey. We were told by this other motel that this Hawthorne often overbooks and has to relocate guests. I do not know if that is actually true but paying the same rate at a much lower quality motel for none of the same ammenities should not be tolerated. My husband spoke with manager, Amber, on March 4 and she said she would call him back. Have not heard from her since. Uncalled for and unprofessional.

  • Stayed March 2013, traveled with family
    • 1 of 5 bubbles
      Service
Helpful?
Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hawthornmanager, General Manager at Hawthorn Suites by Wyndham College Station, responded to this review, March 13, 2013
Thank you for taking the time out of your day to complete our survey. I would like to apologize for your experience during your check in process. I have spoken with you in regards to taking care of your next stay at the Hawthorn Suites. Once again I apologize for the inconvenience but we do work very hard to make sure all of our guests are fully satisfied with their stay. Please feel free to contact me with any questions and I will be happy to help in any way possible.

Amber Delgado
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay City
1 review
2 of 5 bubbles Reviewed March 9, 2013

Check in was a nightmare. Customer service at front desk was virtually non-existence. Room was very noisy.

  • Stayed March 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Loren O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hawthornmanager, General Manager at Hawthorn Suites by Wyndham College Station, responded to this review, March 13, 2013
I would personally like to thank you for taking the time out of your day to complete our guest survey. I understand that you had a few issues during your stay and I am working with my team to make sure in the future we provide the best customer service that each guest deserves. I would also like to let you know that I have informed my staff regarding the customer service not up to standards. Please feel free to contact me should you have any questions. Thank you for your time and have a great day!

Amber Delgado
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed March 6, 2013

Hotel was great! The rooms were very spacious and comfortable. The staff was friendly and were very accommodating.

  • Stayed February 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank JayK310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham College Station

Property: Hawthorn Suites by Wyndham College Station
Address: 1010 University Drive East, College Station, TX 77840
Phone Number:
Location: United States > Texas > College Station
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in College Station
#7 Family Hotel in College Station
#10 Business Hotel in College Station
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hawthorn Suites by Wyndham College Station 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
The perfect hotel for an extended stay or weekend getaway. Enjoy all the amenities of home and experience consistency, quality and comfort when you stay with Hawthorn Suites by Wyndham.Whether traveling for business or pleasure, Hawthorn Suites by Wyndham's full-featured, spacious suites and convenient amenities make this hotel in College Station ideal. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham College Station Hotel College Station
Hawthorn Suites College Station
College Station Hawthorn Suites

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