We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Change was not good” 1 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Center

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Holiday Inn Express Hotel & Suites Center
Ranked #4 of 7 Hotels in Center
Garland, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Change was not good”
1 of 5 bubbles Reviewed June 5, 2013

I am a frequent customer at this hotel and I stay here a few times throughout the year. What happen to the ole friendly Texas hospitality? I guess they have changed out the crew there. I felt like I was a burden to the lady behind the desk, I think her name was Michelle, pretty sure it was. I didn't get a warm welcome or even a smile. I felt like saying "give me my key and I'll get out of your way". Worse part was when I was walking to get ice, that same lady was yelling at another working in plain sight. I've enjoyed this hotel like a home, I would hate for it to be ruined by an uncomfortable experience. I'm sure she didn't last long there. Hopefully, I'll be writing a better review after my next visit.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Arron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Center, responded to this review, June 19, 2013
Dear Arron S,

We appreciate you taking the time to share your thoughts and comments regarding your stay with us. We are truly sorry to hear of your disappointments regarding your experience during your recent stay and regret you found the level of service you received less than satisfactory. We have taken note of your comments and these will be shared with our management team for the purpose of bringing improvements needed.

As a valued guest, we appreciate your candid feedback and hope you will continue to choose our property for your hospitality needs.

Kind regards,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

41 reviews from our community

Traveler rating
    23
    6
    4
    0
    8
See reviews for
10
5
2
17
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Fayetteville, Arkansas
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 8, 2013

I stay at this hotel about five times a year. It is a great little hotel. The staff here make the difference. I am always recognized, by the helpful front desk staff. House keeping is good and the hotel is new and modern. There are a lot of people from the oil fields that stay there but they are good people and the hotel quickly cleans up any mud they track in :) They do make it hard to get a reservation sometimes because so many of them know about this nice hotel. Book early in the day or the day before to be sure to get a room.

Room Tip: book early to be sure to get a room
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centx_express07, Front Office Manager at Holiday Inn Express Hotel & Suites Center, responded to this review, February 3, 2014
Thank you so much for your positive feedback regarding our property. We are so grateful to have a loyal customer as your self staying with us. If you need anything in the future, please let us know. Thank you and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palestine, Texas
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 8, 2012

I really enjoyed my stay at this hotel. The room was large and everything I needed was there in the room. The staff was friendly and helpful. The hotel was very clean. No spa used,but fitness room was great.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sister911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centx_express07, Front Office Manager at Holiday Inn Express Hotel & Suites Center, responded to this review, February 3, 2014
Hello and thank you for taking time out of your day to review our hotel. Its with you help that we continue to give great service. We are delighted to hear how much you enjoyed your stay with us, and we hope you will visit us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wylie, Texas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 7, 2012

I have been traveling across Texas and Louisiana for the past 10 years. My last visit with Holiday Inn Express has been one of my best experiences of staying in a Hotel. Although I travel through Center on many occasions, this was my first at this Hotel. The clerk, Dina, at the desk was extremely polite. When I originally booked my room, there weren't any double beds left for the night. She stated that if someone cancels, she would let me know and let us get it. The following day I received a call letting me know that a double was available. When we arrived we found out about their complementary beer and wine, and breakfast. Everything in my room was previously well taken care of. The beds and Flat Screen TV made me feel like I was right at home. The next day when me and my daughter left, I told the owner of the Hotel that I was very pleased with my stay. This is the most Texas friendly Hotel in the area and I highly recommend this to anyone that wants the Red Carpet Treatment.

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Brandon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centx_express07, Front Office Manager at Holiday Inn Express Hotel & Suites Center, responded to this review, February 3, 2014
It warms my heart to hear such kind words regarding our hotel and our customer service staff that work here. We try our hardest to be the best hotel and give the best customer service possible, thank you for taking time out of your day to share your kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sun Lakes, Arizona
Level Contributor
64 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed August 30, 2012

This is a very good place to stay. It is getting a little worn around the edges but still very very clean. I will always stay here when going through Center, TX. Staff is very nice and work very hard to keep everyting the best. BK was very pleasant and good food. I get a good night sleep. Normally very quiet.

Room Tip: West side of motel.
See more room tips
  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Lawrence H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centx_express07, Front Office Manager at Holiday Inn Express Hotel & Suites Center, responded to this review, February 3, 2014
Thank you so much for reviewing our hotel. We are happy to hear that you will continue to stay with us when you come through Center. We can't wait to show you the new additions to our property, we hope to see you again soon. Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
122 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed January 16, 2012

Good clean room; looks new or recently updated. Flat Screen TV. Easy access, just far enough off Hwy to not be bothered by road noise. I'll be back.

  • Stayed January 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Cheesestick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Holiday Inn Express Hotel & Suites Center, responded to this review, July 5, 2012
Hello and thank you for your positive feedback! We look forward to seeing you again when you return to Center!

Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 3, 2011

I stayed in the Holiday Inn Express in Center. The staff was friendly, they had a complimentary happy hour, breakfast was complimentary and had coffee/juice/eggs/bacon/sausage/gravy/bread/fruit/cereal/pancakes, etc. Reservations were as agreed to, I was in the computer, room was new, clean, hvac was fine, bed comfortable, adequate tv. Parking lot was spacious and well lit, safe. Close to wall mart and Chaps barbecue. I rate it 5 stars for what it is, located where it is. Will stay there again for sure.

Room Tip: Just ask for what you want.
See more room tips
  • Stayed September 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank SFALSU2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Holiday Inn Express Hotel & Suites Center, responded to this review, July 5, 2012
Hello and thank you for your positive feedback! We look forward to seeing you again when you return to Center!

Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Center hotels
0.1 mi away
Hampton Inn & Suites Center
0.4 mi away
BEST WESTERN PLUS Classic Inn & Suites
1.3 mi away
Sleep Inn & Suites Center
Show Prices
Show Prices
Show Prices
0.3 mi away
Americas Best Value Inn Center
0.2 mi away
Super 8 Center
Super 8 Center
#6 of 7 in Center
3.5 of 5 bubbles 29 reviews
1.2 mi away
Shelby Energy Lodge
Shelby Energy Lodge
#1 of 2 in Center
5.0 of 5 bubbles 1 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel & Suites Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Center

Property: Holiday Inn Express Hotel & Suites Center
Address: 143 Express Blvd, Center, TX 75935-3400
Phone Number:
Location: United States > Texas > Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Center
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Center 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Center, Texas hotel offers conveniently located lodging! Surrounded by the beauty of eastern Texas, the Holiday Inn Express Hotel in Center, Texas is situated near several attractions and is only one mile from downtown Center. Leisure travelers will find numerous activities near our Center, Texas accommodations. Center's downtown area boasts the Shelby County Museum and courthouse, the last Irish castle-style courthouse in the United States. The downtown area also offers several available tours through the historic buildings and shopping. You can enjoy a day in the outdoors; sign up for a round of golf at the Center Country Club, or pack a picnic and visit the Toledo Bend Reservoir. Because Center is the Shelby County government seat, our Center, TX hotel is only one mile from the political heart of the area. Manufacturers, such as Hallmark Center-Fixture, General Shelter, Tyson and Armstrong Wood Inc, are also approximately one mile from our Center lodgings. Business travelers may benefit from using our 24-hour business center and the free high-speed Internet access. From the outdoor pool and whirlpool spa to the indoor 24-hour fitness center, our Center, Texas hotel provides you with a quality stay. You'll enjoy our spacious, well-appointed rooms with cozy triple-sheeted bedding as well as our choice amenities including free high-speed Internet access. Book your reservation for our hotel today. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline and IHG so you can book your Holiday Inn Express Hotel & Suites Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Center
Holiday Inn Express Hotel Center
Center Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing