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“Excellent Customer Service.”

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Hampton Inn & Suites Center
Ranked #1 of 7 Hotels in Center
Certificate of Excellence
1 review
“Excellent Customer Service.”
Reviewed May 30, 2012

I walked in the hotel, immediately I was recognized and welcomed! I walked up to the front desk, this gentleman was nice as could be. I asked if they had rooms available, and he said most certainly! He asked what kind of room I would like, I replied "king bed smoking". Then he apologized because they didn't have any of them available. He asked if a double would be ok, I really didn't want that, then I was SHOCKED! This gentleman had told me of a couple of hotels within a short distance that I would consider. I was very pleased with the customer service! The gentleman has excellent energetic customer service! Just because of him, I would defiantly be returning! I can't remember his name, but he looked fairly young, with darker colored hair.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AstrosFan2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOCHCE, Manager at Hampton Inn & Suites Center, responded to this review, June 5, 2012
Hi AstrosFan2012 and thank you for your recent comments about our Hampton Inn & Suites in Center!

Our staff and management is happy to hear that there is plenty to like about our hotel customer service. We do all we can to accomodate all guests. Please know that your comments are appreciated and that we strive to provide the best service and product to all of our customers.

Thanks and hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
New Braunfels, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 24, 2012

My husband and I were traveling through on our way to Birmingham, AL and we really enjoyed our stay here. First, this Hampton Inn and Suites seems brand new. The hotel is warmly lit and inviting. Likewise, the staff in the evening was very accommodating...they even had cookies as an evening treat. To my surprise, they have a little shop inside with additional snacks and beverages as well as several travel items such as a nail filer (broken nails annoyingly snag onto everything)!

The rooms are very clean and, I promise you, the beds are so comfortable you will never want to get up in the morning. The bathroom and vanity was very spacious and clean too.
Breakfast in the morning was as delightful as the cookies were the evening before. I'm a bit of a foodie so here is what was for breakfast: cereal, eggs, sausage, oatmeal, waffles, fresh fruit, muffins, pastries, coffee, apple and orange juice, milk, ...and even cranberry juice. So if you need a reason to get out of their soft and fluffy beds, the breakfast would be it.

Room Tip: Try their muffins ;)
See more room tips
  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DStropes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOCHCE, Manager at Hampton Inn & Suites Center, responded to this review, May 27, 2012
Hi DStropes and thank you for your recent comments about our Hampton Inn & Suites in Center!

Our staff and management is happy to hear that there is plenty to like about our hotel. Please know that your comments are appreciated and that we strive to provide the best service and product to all of our guests.

Thanks again and we look forward to serving you again when you are in the Center/ East TX Area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingwood, Texas
Level 6 Contributor
239 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed April 23, 2012

The Hampton Inn and Suites was clean, the rooms were very comfortable, and the staff was pleasant and helpful. I needed to stay there on two different occassions in the past two months, and I was not disappointed.
P.S. The warm chocolate cookies didn,t hurt my review !

Room Tip: Even though Center, Tx is not the most populated city, there are workers from the nearby gas fields...
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PiccyKingwood_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOCHCE, Manager at Hampton Inn & Suites Center, responded to this review, May 24, 2012
Hello PiccyKingwood_Texas and thank you for your recent comments about our Hampton Inn & Suites in Center!

Our staff and management is happy to hear that there was plenty to like about our hotel. Please know that your comments are appreciated and that we strive to provide the best service and product to all of our customers. Glad you enjoyed the fresh cookies we bake and put out every evening!

We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Center

Property: Hampton Inn & Suites Center
Address: 141 Express Blvd, Center, TX 75935-3400
Phone Number:
Location: United States > Texas > Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Center
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Center 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Hampton Inn & Suites Center hotel is located just off Highway 96 in the Piney Woods of East Texas, and just 17 miles from the Louisiana border. Start your day with a free hot breakfast featuring our famous waffles every morning or grab Hampton's On the Run Breakfast Bags™ (Mon-Fri). Enjoy free high-speed internet access in every room, get caught up on work in our 24-hour business center or keep up your workouts in our fitness center. ... more   less 
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