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“Great hotel friendly staff”

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Holiday Inn Express Hotel & Suites Cedar Park (NW Austin)
Ranked #4 of 8 Hotels in Cedar Park
Reviewed November 11, 2012

They were very full on Friday when our Daughter and Son-In-Law checked in. When we arrived early afternoon they already had our room ready and it was directly across the hall from them. This made it very convenient. The front desk and the cleaning staff were very friendly. Rooms were very nice. Breakfast was outstanding.

  • Stayed: November 2012, traveled with family
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Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnisaB, General Manager at Holiday Inn Express Hotel & Suites Cedar Park (NW Austin), responded to this reviewResponded November 13, 2012

Thank you for your splendid review! We are so glad we were able to make your weekend comfortable and convenient - our team is here to please, and I'm so happy to hear that they delivered. We look forward to having you back on your next visit to the Cedar Park area.

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63 - 69 of 86 reviews

Reviewed September 27, 2012

We drove up to a covered portico which was nice. We unloaded our luggage, took it into the reception area to check in. There was an older gentleman behind the desk on the phone. He never once looked up to acknowledge our presence, but stayed on the phone talking and talking. We waited and waited. And waited. He carried on talking. Not one eye contact. Nothing. If I didn't have a nonrefundable deposit here, we would have gone elsewhere. I don't think he would have noticed. Not a good start. Finally,We were given a room on the first floor as requested (we are Priority Club Members). The room was very large with a King bed and sofa bed. All colors in browns, oranges, burgundy etc. Impossible to see cleanliness of course. Everything appeared clean. There was a computer desk with free wifi. And an executive chair at the desk. A flat screen TV was very small considering many other hotel/motels where we've stayed.
Got into bed late that night. It had been a very long day what with flights, car rental and rehearsal dinner party....And we looked forward to a good night's sleep. Wrong. The bed was atrocious. Lumps and bumps and HARD. When I got up in the morning, I could hardly walk as my back was so stiff. The bathroom was a bit cramped considering the size of the living room. There was a hairdryer on the left wall. A bit tricky for most of us who are right handed. Great for the "lefties". However, NO shelves to put any toiletries. Everything piles up on the counter. Not good when there's two of you.
The breakfast was hot and plentiful. And when we left, four days later, it was pouring with rain, so it was nice to bring the car around under the portico. All in all, it was OK, except for the service and the bed.

  • Stayed: September 2012, traveled as a couple
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Thank AyJayEdmondsWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnisaB, General Manager at Holiday Inn Express Hotel & Suites Cedar Park (NW Austin), responded to this reviewResponded October 12, 2012

Thank you for taking the time to review our property. We appreciate your feedback, and will certainly take steps to resolve the issues you encountered. We are glad to hear that you enjoyed having the covered porte cochere for loading and unloading, and that you were able to enjoy our complimentary full hot breakfast each morning. We hope to see you again on your next visit to Central Texas!

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Reviewed August 18, 2012 via mobile

I have stayed here numerous times and must say I have no complaints ! The staff is friendly, rooms clean, pool is nice size with hot tub. Breakfast is wonderful as well. This is a great hotel ! I will not hesitate to stay here again !

  • Stayed: August 2012
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Thank Usmcwife926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnisaB, General Manager at Holiday Inn Express Hotel & Suites Cedar Park (NW Austin), responded to this reviewResponded August 20, 2012

We appreciate your positive comments! It is always a pleasure to be recognized for our high level of guest service, our fantastic housekeeping staff, and our delightful breakfast buffet. Thank you for staying with us, and we hope to see you again on your next visit to the Austin area!

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Reviewed June 28, 2012

My husband & I stayed here with a group of friends all going to the same wedding. The pool was broken the first day we were there but it was fixed by the next day. The hotel & pool area were nice and clean and they let us all hang out by the pool after-hours. We had a great time and it is a good deal for the money.

  • Stayed: June 2012, traveled with friends
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Thank h0rsed0ct0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 3, 2012

Thank you so much for staying with us last week! We're glad to hear that you enjoyed your stay, and we look forward to welcoming you back on your next visit to Central Texas.

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Reviewed June 9, 2012 via mobile

Exceeded our expectations traveling with multiple family members all arriving and departing at different times .. Everything went smooth and all enjoyed there stay nice meting area and pool area too for family gathering

  • Stayed: June 2012
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Thank emptynesters_ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnisaB, General Manager at Holiday Inn Express Hotel & Suites Cedar Park (NW Austin), responded to this reviewResponded June 12, 2012

We LOVE hearing that we exceeded your expectations! That is what our team strives to do each day for every guest. We're glad to have you stay with us, and look forward to hosting you again on your next visit to central Texas!

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Reviewed April 27, 2012

Stayed here on business from 4/22 to 4/25/12. The hotel was located in a nice area and overall was very well kept up. My room was spacious and clean, the staff was friendly and helpful and the breakfast was the usual HI Express breakfast. The exercise room was good......2 nice treadmills! My only complaint with my stay was the spotty internet connection - webpages took multiple retries to finally load up and in many cases never loaded. Called the front desk and they reset something, but it didn't help. Don't know if was just my room, but the Business Center's computer worked great.

  • Stayed: April 2012, traveled on business
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1  Thank BeJerky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnisaB, General Manager at Holiday Inn Express Hotel & Suites Cedar Park (NW Austin), responded to this reviewResponded May 1, 2012

We appreciate hearing about your stay at our hotel. We work hard each day to provide a fantastic guest experience, and I am glad we lived up to your expectations. Although we generally receive compliments on the speed of our internet service, I will look into the issues you experienced and make sure that everything on our end is intact. Thank you for taking the time to share your thoughts with other travellers. We look forward to welcoming you back on your next visit to Cedar Park!

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Reviewed April 2, 2012

everyone on staff had a smile and was very helpful.

  • Stayed: March 2012
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1  Thank jasonsF6157MS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Cedar Park (NW Austin)

Address: 1605 E Whitestone Blvd, Cedar Park, TX 78613-6932
Phone Number:
Location: United States > Texas > Cedar Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Cedar Park
Price Range: $104 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Cedar Park (NW Austin) 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The 100% smoke-free Holiday Inn Express® Hotel & Suites Cedar Park (NW Austin) welcomes guests to the Austin area. Guests enjoy breathtaking views of the Texas Hill Country, our hotel's knowledgeable staff and terrific accommodations. A complimentary HOT Express Start breakfast is served daily. Enjoy access to our fitness center, business center, and a sparkling blue outdoor pool & hot tub. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Cedar Park (Nw Austin)
Holiday Inn Cedar Park
Cedar Park Holiday Inn

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