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“Exceptional Customer Service”

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Holiday Inn Express Hotel & Suites Cedar Park (NW Austin)
Ranked #5 of 8 Hotels in Cedar Park
Alvin, Texas, United States
2 reviews
“Exceptional Customer Service”
Reviewed March 15, 2012

We were not able to stay at this particular hotel, but George, went above and beyond our expectations to accommodate us at a nearby Holiday Inn Express hotel. He made several phone calls, which saved us the time and the gasoline after a long day's drive. He was exceptional and very warm with us. We were so impressed with his kindness and his professionalism.

  • Stayed March 2012, traveled as a couple
    • Service
Helpful?
Thank Vicky V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnisaB, General Manager at Holiday Inn Express Hotel & Suites Cedar Park (NW Austin), responded to this review, March 30, 2012
Thank you for your positive feedback! We do work hard to meet our guest's needs, and I hope you will have an opportunity to stay with us on another visit to the Austin area. George is fantastic, and I am so glad you got to experience his hospitality. We appreciate your compliments.
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83 reviews from our community

Traveler rating
    33
    31
    13
    5
    1
See reviews for
21
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 5, 2012

Arrived for a late checkin just before midnight and found a friendly front desk clerk( Keith ) and he promptly got me checked in. He even helped me make a reservation for an upcoming trip so I didn't have to call the 800 number. Room was clean had nice business desk for work. Will stay here again.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank red75116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnisaB, General Manager at Holiday Inn Express Hotel & Suites Cedar Park (NW Austin), responded to this review, March 7, 2012
Thank you for your positive feedback! We work hard each day to provide a fantastic guest experience, and I am glad we lived up to your expectations. We look forward to welcoming you back on your next visit to Cedar Park!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 5 Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 18, 2011

Stayed here while attending a hockey game. Very Nice hotel with great friendly staff. Will stay again and would recommend it to me friends.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SportsFanatic12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnisaB, General Manager at Holiday Inn Express Hotel & Suites Cedar Park (NW Austin), responded to this review, March 7, 2012
We appreciate your choosing to stay with us on your last visit to Cedar Park, and are thrilled to have exceeded your expectations. Thank you so very much for your positive comments! We look forward to welcoming you back on your next visit to Cedar Park.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
Reviewed August 29, 2011

i got bed bug bites in one area of my back from staying here one night. the room appeared clean, but apparently not. if you stay here, check your bed carefully!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank travel91456003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnisaB, General Manager at Holiday Inn Express Hotel & Suites Cedar Park (NW Austin), responded to this review, August 31, 2011
After your initial complaint about this issue, 4 weeks after your stay, my staff and I thoroughly inspected the room you stayed in and have found no evidence of bed bug activity. We take these types of reports very seriously - every member of my staff is fully trained on how to inspect for bed bugs. During the 4 weeks between your stay and your comlpaint, the room has been rented numerous times, and we have had absolutely no other reports of bug bites. I understand that you believe your bites may have come from our hotel, but I can assure you that they did not, and I encourage you to investigate other places you have visited in the month since your stay at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brownsville, Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 14, 2011

Hotel room was clean, the hotel outer and inner appearance was nice and tidy. Breakfast was good! Stayed here for almost a week. The staff were very friendly. I will be recommending this hotel to others.

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mybethjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnisaB, General Manager at Holiday Inn Express Hotel & Suites Cedar Park (NW Austin), responded to this review, August 31, 2011
We certainly appreciate the positive feedback about our hotel and our services! My staff and I work very hard to provide a fantastic guest experience, and I am so glad we exceeded your expectations. We look forward to welcoming you back on your next visit to Cedar Park!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 21, 2011

I stayed here for a brief visit. I was supposed to stay here again in August but I value my sleep and will not be back. The room was clean and the bathroom was nice but the beds were very uncomfortable. I was up every hour on the hour. You could feel every spring in that mattress. I did have one other problem with the water in the shower. It was scalding hot. I reported this to the desk staff and they said they were always complimented on their beds and they had to keep their water that hot for everyone. I know this to be untrue. If you are traveling with small children be very careful. A water heater set at 140 can give 3rd degree burns in 20 seconds. where as on set at 120 will do that in 5 minutes and you still get a great shower. If you value sleep and your children's skin stay elsewhere.

  • Stayed July 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank proudarmywifeandmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnisaB, General Manager at Holiday Inn Express Hotel & Suites Cedar Park (NW Austin), responded to this review, August 31, 2011
I am sorry that your stay was uncomfortable. Our new Serta mattresses do in fact provide a great night's sleep for the vast majority of our guests. We strive to provide clean, comfortable accommodations and fantastic customer service. Our hot water heaters are set within a normal range, and all faucets in the hotel are adjustable so that the hot and cold water can be mixed to create each guest's ideal temperature.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock
Level 4 Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 3, 2010

My colleagues and I stayed at the HIX in Cedar Park through the Summer of 2010. The staff was very friendly, new us each by name, each room was immaculate, the service was great. I would definitely recommend this to others. The hotel is family friendly as well.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColdStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Cedar Park (NW Austin)

Property: Holiday Inn Express Hotel & Suites Cedar Park (NW Austin)
Address: 1605 E Whitestone Blvd, Cedar Park, TX 78613-6932
Phone Number:
Location: United States > Texas > Cedar Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Cedar Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Cedar Park (NW Austin) 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The 100% smoke-free Holiday Inn Express® Hotel & Suites Cedar Park (NW Austin) welcomes guests to the Austin area. Guests enjoy breathtaking views of the Texas Hill Country, our hotel's knowledgeable staff and terrific accommodations. A complimentary HOT Express Start breakfast is served daily. Enjoy access to our fitness center, business center, and a sparkling blue outdoor pool & hot tub. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Cedar Park (Nw Austin)
Holiday Inn Cedar Park
Cedar Park Holiday Inn

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