Expected really great things from a hotel of this caliber. Surroundings were peaceful when we drove in, and a select group of people were really great, but in general, I think the value wasn't there for the expense.
Before we arrived, we called for an early check in. We were told a midday arrival was fine and there should be a room ready (the longest we would have to wait would be 20 minutes. We went to the front desk and were promised a room in half an hour. Half an hour of waiting, we checked back in. Still no room. We were told another half hour.....and we checked back. No room. Our luggage was kept out in full view, with a laptop, and not put away (concerning on many levels). We checked again, still no room. You get the picture. It was 3 pm and sitting out in the sun in 110 degree heat so our son could swim as we promised was no luxury. We were told there was an "engineering problem" in the room were were going to have, so with some insistance we were finally assigned a room at 3:30 (regular check in was 4). Seriously?
My husband is an active member of the Army who is disabled now (waiting for retirement) and there were no accommodations in the room we finally accepted, which required me helping him in and out of an uncomfortable bath.
That evening as we were eating, my son was drinking a glass of water and almost swallowed a two piece glass shard. Now, I must say the people in the Regency Room were really terrific and apologized, gave us a voucher for breakfast, etc. They were really wonderful and the highlight of an otherwise terrible trip.
Next day we swam, I used the spa (not anything to write home about--I've been in better), and came back to the room at 4:15 to take showers. Housekeeping hadn't come, so we had no towels. When we stopped the housekeeper in the hall and tried to take a towel and explain what had happened (which is really what we wanted), she refused us. She could speak NO ENGLISH at all. It was an hour later before we had towels and almost missed dinner, not to mention sitting around in a wet swimsuit.
Major Neighbors Grill was really disappointing. My medium well filet was well done, and my husband's New York Strip was so well done he couldn't chew it (he ordered medium well). This after we were told the chef NEVER overcooks anything. Really? Desserts were less than extraordinary. Stick to Firewheel Cafe.
The sunset float was fun and enjoyable, albeit hot. and our seven year old loved the pony ride. In the end, after several complaints, the manager comped our rooms, but what we really wanted was a special trip before school started, which was jaded by really poor service. Overpriced, really a letdown.
- Official Description (provided by the hotel):
- This 492 room resort located 17 miles from Austin offers chapionship golf, exquisite dining, outdoor adventure activities and full spa service. ... more less
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- Also Known As:
- Hyatt Lost Pines Resort
- Lost Pines Bastrop
- Hyatt Cedar Creek
- Lost Pines Resort Bastrop Texas
- Lost Pines Hyatt