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“Great weekend but pricey”

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Hyatt Regency Lost Pines Resort and Spa
Ranked #1 of 1 Hotels in Cedar Creek
Certificate of Excellence
GreenLeadersGold level
Dallas, Texas
2 reviews
“Great weekend but pricey”
Reviewed October 2, 2013

We had a wonderful time at Lost Pines Resort. It was our first time there. Great facility. Thoroughly enjoyed the lazy river and exploring the grounds. Food was good. Staff was very friendly and helpful. It was a little pricey though. This was a family weekend before we started back to the school grind. We recommend staying.

Room Tip: Book a room with a balcony or patio.
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  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank EatSleepDrinkBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, PR/Marketing at Hyatt Regency Lost Pines Resort and Spa, responded to this review, October 3, 2013
Many thanks for reviewing your recent stay! We are honored to know that you would recommend Hyatt Lost Pines to fellow TripAdvisors - that is so important to us. We will share your words with the entire team so they may know that you were delighted with your stay, but hesitant about the pricing. Guest feedback is extremely important to us and is taken very seriously by the entire team. Thank you for sharing your review, and we hope to have the opportunity to welcome you back very soon.
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English first
Houston, Texas
Level Contributor
101 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed October 1, 2013

I have nothing but positive things to say about Lost Pines. From exemplary service at the front desk to the beautiful condition of the grounds... outstanding food at three of their restaurants and a great safe family ambience. Would return to this Hill Country gem in a heartbeat. Tucked 3 miles off the main road... get snacks and waters in town (wine too) as the sundries shop is understocked and overpriced. Beautiful property though.... gorgeous spa.

  • Stayed September 2013, traveled as a couple
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    • Service
Helpful?
Thank anthropomom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, PR/Marketing at Hyatt Regency Lost Pines Resort and Spa, responded to this review, October 3, 2013
Thank you for sharing your kind thoughts! We are thrilled you enjoyed your stay and that you enjoyed everything from the spa and the meals you shared, to the service and the scenic grounds. We hope to have the opportunity to welcome you for another stay very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
141 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed September 28, 2013

The Hyatt Lost Pines Resort is a nicely designed property with loads of open space and amenities for family fun. The lazy river alone is enough to make us want to come back. It was a big hit for kids and adults alike.

After reading other reviewers complaints about how crowded the resort gets during summers and weekends, we decided to visit during the week and after Labor Day when school was back in session since our child isn’t school age yet. This was a good choice as we had many of the amenities to ourselves. There is still plenty of summer left in Texas after Labor Day as evident by the daytime highs at or close to 100 degrees during our stay. Unfortunately, the Regency Club shuts down when school starts and the outdoor movies are only shown on weekends.

The suites are spacious and thoughtfully laid out. Although, I must admit the group photos of random people on the walls of the living area are just plain weird! I surmised from some of the captions, they are the local elite and area benefactors of environmental causes. I’m on vacation so why should I need to look at them in my room? Its not like they saved me any money! The rooms were cleaned to a reasonably high standard except the phone handsets needed a good wiping down. Phones, TV remotes and light switches are germ hotspots that should never be missed by housekeeping.

As far as food goes, we didn’t eat at the resort’s fine dining venue but we had several meals at Firewheel, the casual breakfast-lunch-dinner venue. Breakfast at Firewheel was always superb! The cornflake encrusted, apple-stuffed French toast with butter-pecan syrup should be on everyone’s bucket list. On the other hand, dinner service at Firewheel was forgettable and overpriced. Several people in our party had the Salmon entrée, which induced neither raves nor complaints. I had a not so flavorable short rib entrèe. I recommend venturing into Bastrop for a meal at Nancy’s Steakhouse that won’t disappoint …and will cost considerable less!

The ice cream parlor just off the main lobby is a great spot for light fare if you are just grabbing lunch or not up for a big dinner. They serve wraps, Panini, bagged chips and the like …very kid friendly and the girls in there are very courteous.

Speaking of courtesy, it happens to be the one area where this property falls way short of other Hyatt resorts. A few people went out of their way to make our vacation special but nearly half of the employees we encountered didn’t bother to greet us at all! A few even pretended to not see us or look the other way to avoid speaking… really strange, and at times a little awkward… almost like we were in the 1960’s. It’s not a 5-star property so I didn’t expect to be greeted by name; however, a smile and a simple “Good morning” or “Good afternoon” would have been nice. I related my experience in the Hyatt survey and management responded with a desire to improve. I really hope they do!

Service was uneven in other areas too. The ladies at the concierge desk didn’t really have a good idea where some of the children’s activities were taking place each day. The location on the event calendar wasn’t always the same as the one on their board. We had to ask five different people where the sidewalk chalk painting was taking place and we got five different answers and quite the runaround until a bartender named Michael Jackson and another guy at the pool bar made a phone call for us. Those nice guys should train everyone else in hospitality!

The concessionaires at Hyatt Lost Pines rock! The incredible folks at the White Lightning Ranch (the pony ride and horseback ride concession) were awesome! They insured our little daughter had a memorable experience.

Would we come back? Yes, I believe we would. This is a good place for families reconnect or just unwind a bit. But now we at least know what to expect.

Room Tip: Choose the "wooded" view rooms for tranquility
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Balad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, PR/Marketing at Hyatt Regency Lost Pines Resort and Spa, responded to this review, October 3, 2013
Thank you for your review! We are so happy you chose to stay with us, and are grateful to know your thoughts. While we agree - there are many great places to eat in nearby Bastrop, we are disappointed to know you felt the need to travel off site for dinner. We will pass along that feedback to our food and beverage team for review. In addition, we will take this opportunity to reevaluate our procedures with our resort activities concierge team to ensure all area aware of daily activities offered and where they are specifically located, clearing up any confusion for our treasured guests. Your feedback means so much to us, and we are so happy you shared your thoughts. Our hope is that you will return to Hyatt Lost Pines once again, so we may improve upon these experiences and provide you with a wonderful, uplifting, unforgettable stay. We hope to welcome you back soon!
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VA
Level Contributor
367 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
Reviewed September 26, 2013

We held a family reunion here in June 2013 (group of 24 or so). It was the best family reunion spot we have found. Our group spanned ages 2 to 95. And in general the entire crew was on cloud nine. Staff is great and there is a lot to do at the Lost Pines Resort.

If our family had voted, Lazy River would win hands down as the crowd favorite. Very nice amenity. We would hit the Lazy River pool three and four times a day. Very relaxing. Never too crowded.

We ate one large meal as a group at the restaurant (lunch) and that meal was great. But in general, to save money, we went to Bastrop Texas, which is very nice.

Originally we thought we had to sign up for skeet shooting, archery, etc. to have a good time -- which was concerning given that those are pricey. But between the property, Lazy River, and other activities for free such as the Smores, flow in the dark golfing (for the kids), we were constantly entertained. It was terrific for a reunion because each family went at its own speed and pace.

The Monarch Room was terrific for snacks. The ladies there were tremendous. They must have been chosen for their friendly personalities and desire to serve guests. We felt like we were home.

If I had a magic wand, I would install a few more handicapped rooms. For our older guests with walkers, the resort is sprawling. So it would have been great to have moved their room closer to the pool and the Monarch Room. If you have guests in your party, make sure you ask about room location.

Sleep quality great. Rooms clean and new.

Overall, an easy five stars for families. This is an excellent resort. We went with a bit of bad attitude because we had signed a contract and saw offers for less right before we traveled. But the resort made us so relaxed and comfortable that was quickly forgotten.

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
1 Thank FredTravelVa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, PR/Marketing at Hyatt Regency Lost Pines Resort and Spa, responded to this review, September 30, 2013
We are so delighted that you enjoyed your time at Hyatt Lost Pines and that you felt compelled to write a review about your stay. Thank you! It is an honor to know your family chose to spend time together at our resort and we are absolutely thrilled that each person found plenty of entertainment and amusement here. We hope you'll make plans to return for another stay, and hope to welcome you back soon!
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texas
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 26, 2013

We received an email 3 days before our arrival that a triathilon would be there and some of the facilities are not going to be available on Saturday. that was not a big deal until our arrival on Friday which was over run by the hundreds of bicycles that were in the lobby, halls and elevators. That was really the biggest issue because otherwise it was a nice enough resort.

Room Tip: It is a huge resort be sure you get your rooms together.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wannatraveltexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, PR/Marketing at Hyatt Regency Lost Pines Resort and Spa, responded to this review, September 30, 2013
Thank you for sharing your feedback. Your opinion of our resort is extremely important to us, and we are grateful to have the opportunity to know your thoughts. We deeply apologize for the inconveniences you incurred regarding the triathlon that was on property while you stayed with us. We strive to create a clear line of communication with our guests, notifying guests regarding special events in advance of their arrival. We hope this experience won't create a negative opinion of Hyatt Lost Pines overall. We would love to welcome you back for another stay in hopes of improving upon this experience and lifting your opinion of our Texas wilderness escape.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin Texas
Level Contributor
79 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 23, 2013

We recently returned from 2 days at lost pines and it was wonderful. The hotel is beautiful, the landscaping is lovely and most of the people are incredibly nice.
We arrived early and our room was ready at 1PM early check in is well worth the price. We spent the first day by the pool and drank margaritas and floated on the lazy river. The only slight negative was the response and friendly ness of the pool wait staff. Any other location and they would have been "fine" but compared to the rest of the staff they came off as totally disinterested and slow. Again not a big deal, but something to work on. The room and especially the bathroom were perfect. Quiet and easy to enjoy.
This resort has everything for every age group and we will return.

Room Tip: Pay for early check in.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robegraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, PR/Marketing at Hyatt Regency Lost Pines Resort and Spa, responded to this review, September 24, 2013
We are so appreciative that you chose to stay with us, and that you shared your experience with others. It is wonderful to know that you enjoyed the resort's grounds and scenic setting. We are so happy that we were able to accommodate your early check-in so you could settle in at the Crooked River and enjoy a few frosty beverages with a side of rest and relaxation. Thank you for your honest thoughts regarding the attentiveness and demeanor of the poolside staff. We strive to provide authentic hospitality to all guests in every area of the resort, and we are disappointed to know that we fell short in this area. We will share your review with our food and beverage team so they may refresh our operating procedures and mission with associates in all outlets. Thanks again for staying with us and for sharing your feedback. We hope to welcome you back to Hyatt Lost Pines very soon.
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 21, 2013

Love this resort! Perfect for young kids and adults to relax - & plenty of activities to keep the kids busy when needed. We reside in the Dallas area & we visit at least once a year and are never disappointed. Food is great - my husband especially enjoys the buffet to offer some variety and I like it because of my picky little eaters. Food by the pool is good for lunch. Prime spots by the pool go fast; less crowded on the weekday.

The grounds are beautiful and fun to explore. We like walking around to visit the animals and butterfly garden. The new pet policy is a little steep but worth it to bring our sweet puppy. Overall, I would recommend to anyone interested in a relaxing family getaway for 3-4 days.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sswatkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, PR/Marketing at Hyatt Regency Lost Pines Resort and Spa, responded to this review, September 24, 2013
Thank you for sharing your experience with other travelers! We are honored that you continue to make Hyatt Lost Pines your preferred family vacation destination. The whole team will be thrilled to know that you enjoy rest and relaxation while you are here, and also that the little ones enjoy the activities and food. Thank you for your kind words - we hope to welcome you back for another stay soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Lost Pines Resort and Spa

Property: Hyatt Regency Lost Pines Resort and Spa
Address: 575 Hyatt Lost Pines Rd, Cedar Creek, TX 78612-4136
Phone Number:
Location: United States > Texas > Cedar Creek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cedar Creek
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Lost Pines Resort and Spa 4*
Number of rooms: 492
Official Description (provided by the hotel):
This 492 room resort located 17 miles from Austin offers chapionship golf, exquisite dining, outdoor adventure activities and full spa service. ... more   less 
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Also Known As:
Hyatt Lost Pines Resort
Lost Pines Bastrop
Hyatt Cedar Creek
Lost Pines Resort Bastrop Texas
Lost Pines Hyatt

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