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“Wonderful Experience”

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Inwood Suites Suites Carthage,Texas
Ranked #6 of 7 Hotels in Carthage
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100 reviews from our community

Traveler rating
    46
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    13
    8
    13
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39
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4
35
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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  • Any
English first
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 22, 2014 via mobile

Went in to ask about a room, and the desk clerk quoted me a price of $ 85.00 I told her that I saw it for like $70.00 something on trip advisor and would go through there to make a reservation. We'll she told me that if I do I would get as making room and not one that I request. I stated my husband is handicapped and we do not want a smoking room. We'll she also stated that if we do book it she will not change to a handicap or non smoking it is not allowed. I told her that was wrong because I used to manage hotels and I knew she could and she stated she would not, so we left and found a room somewhere else.

Stayed July 2014, traveled with family
Helpful?
Thank Tinawahtever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwen J, Manager at Inwood Suites Suites Carthage,Texas, responded to this review, August 27, 2014
Dear Ms Tina,
Thank you for the comments on the review. The hotel would like to contact you and/or you contact the hotel. We have researched the issue and none of my team members are coming forward on this incident. This could be that one of my team members is hiding the truth. This could also mean that you might have our hotel mistaken for another hotel. Nonetheless the hotel does appreciate your feedback and would like to work towards a resolution. This is not the type of service that I would expect from employees to provide to patrons/guests of the hotel.
So please do provide contact information for yourself. The hotel's contact information is:
Phone: 903-694-9075, E-mail: gwen@carthagetxhotels.com or paul@carthagetxhotels.com
Sincerely,
Gwen Jones
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carthage
1 review
Reviewed June 10, 2014

Staff was very busy somewhat disorganized. Seemed the previous evening had been a burden to recover from! Front desk had trouble finding out whether the room was ready or not.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwen J, Manager at Inwood Suites Suites Carthage,Texas, responded to this review, June 19, 2014
I would like to thank you for your comments and feedback. I do apologize for my team not being on their "A" game. We do have some new team members and are working out some of the service issues you experienced. Hospitality is a service that is constantly evolving to meet the
needs of our guests. If you could please contact Gwen Jones, Operations Manager, and/or Paul
Patel. The hotel's number is 903-694-9075 and the cell number for Paul Patel is 903-407-6791. We would like to discuss your experience and take measures to prevent it from happening again. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carthage
1 review
Reviewed May 5, 2014

We traveled to this property to attend an academic competition. With a large group it is sometimes to make everyone happy, but we had a wonderful experience. The staff and hotel management were quite courteous, and we were very happy. If staying in Carthage again, we will lodge here most certainly.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Stacey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inwood Suites Suites Carthage,Texas

Property: Inwood Suites Suites Carthage,Texas
Address: 2313 SE Loop, Carthage, TX 75633-3163 (Formerly Baymont Inn & Suites Carthage)
Location: United States > Texas > Carthage
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Carthage
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Inwood Suites Suites Carthage,Texas 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Inwood Suites is located moments away from downtown Carthage offers hometown hospitality at an affordable rate. ... more   less 
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Also Known As:
Holiday Inn Carthage

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