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Reviews (65)
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All reviewsfront deskstayed for nightsstaff was friendly and helpfulroad noiseroom was cleannice hotelhandsfuneralhalf
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Reviewed July 15, 2017 via mobile

The ladies at the front desk were very helpful. This location was very clean and the bed was comfortable. We had a good night's stay! Breakfast was good...there was something for everyone. I would recommend it and will stay here again.

Stayed: July 2017, traveled with family
1  Thank roblesme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE-Carthage, Manager at Holiday Inn Express & Suites Carthage, responded to this reviewResponded July 20, 2017

Roblesme,
Thank you so much for taking the time to review our hotel with such kind words. I'll be sure and let the ladies know you appreciated! We hope to see you again soon!
-Eric

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2017

Made my reservations on line - room was waiting. I stayed for 2 nights. The personnel were very friendly and helpful and the room was clean and quiet, and had all the necessities for a comfortable stay

Highly recommended.

  • Stayed: May 2017, traveled solo
    • Location
    • Rooms
    • Service
Thank Jimmie_Ray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2017 via mobile

Great stay clean hot showers breakfast free and good selection restaurants nearby in town 5 min from hotel steak, Mexican, pizza hotel reasonably priced 89.00 one night other choices nearby gas nearby gas prices 2.07

Stayed: May 2017, traveled as a couple
Thank karendory1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra H, Front Office Manager at Holiday Inn Express & Suites Carthage, responded to this reviewResponded May 8, 2017

Thank you so much for the five star review. We are so glad that you enjoyed your stay here with us. Hopefully will future travels will bring you back to the area.


Kind Regards
Debra H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2017

During out stay Carthage experienced severe storms with high winds (tornado alarms in and around Carthage). Hotel windows were heaving in and out, water was blown under doors....it was very scary. Hotel staff did everything possible to keep us safe and as comfortable as possible. Management/owner? was onsite and hands on. Electricity went out during storm and stayed off for five hours. Staff gave out flashlights and helped guests. Hotels emergency lights worked for about an hour and half....after that it was only the fading daylight from windows or the flashlights. Thankfully, room windows opened (note to all hotel owners/operators....guests do care if windows open, even if just a little !) so we could sleep that night.
Before storm staff was very helpful with local information and restaurant options.
Hotel is newer and very clean. Cleaning staff understood English and helpful when we communicated that we had added a day to our stay.
There is quite a bit of road noise. If you are sensitive you may want to pick a room furthest from road.

  • Stayed: May 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank smileTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra H, Guest Relations Manager at Holiday Inn Express & Suites Carthage, responded to this reviewResponded May 6, 2017

Thank you so much for the five star review, we realize that you were in a very uncomfortable situation with the severe storms. We do hope that you can come visit us again, without the storms.

Thank You

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2017 via mobile

Front desk clerk very slow and not friendly at check in. Room was clean and in good shape. Good tv. Problem is there is no insulation in walls. You can hear everything all night. Outside traffic is loud. Adjoining rooms tv sounds like its in the room with you. To make matters worst you cannot set the AC fan to stay on to cover all the noise. AC constantly turns on and off and is very loud. Sounds like a heard of buffalo above you and in halls due to wood floors. This was worst hotel I have stayed in lately. TOO NOISY FOR ME!

Stayed: March 2017, traveled on business
Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE-Carthage, Manager at Holiday Inn Express & Suites Carthage, responded to this reviewResponded March 20, 2017

Mr. Bob,
We're so sad to hear that you had a bad experience while staying with us. We will address these issues as well as the changes we discussed before you checked out. We hope you'll allow us to make it up to you the next time you're in town!
Regards,
-Eric

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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