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“Pre Trade Days Weekend”

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Quality Inn & Suites Canton
Ranked #2 of 6 Hotels in Canton
Texas
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Pre Trade Days Weekend”
Reviewed October 28, 2013

It's cheap. And the other good apect..... It is cheap. But that, like most Canton hotels is not on Trade Days Weekend. We stayed at this QI this weekend as we had some work to do locally. Did I say it was cheap?. If you are just looking for a place to sleep for the night this is that type of hotel. I am sure it is independently owned. Obvious corners are cut, fridge not working, light bulbs out, not clean etc. But again if was $64. We did report the fridge, but there was nothing they could do and would not relocate us to another room although the hotel was not full. But, on Trade Days Weekend this room is $189. It would be tough, no matter the location to stomach that kind of price for this. But it was one night, we survived. Juts not much good that can be said.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank golfgod1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunny d, Guest Relations Manager at Quality Inn & Suites Canton, responded to this review, November 16, 2013
Thank you for making the effort to share to us your hotel experience. Please know that we are grateful for the opportunity you are giving us to improve and correct the deficiencies in our services so that we may better serve our valued guests. The feedback regarding the functionality of our facilities and amenities as well as our overall cleanliness is indeed troubling, as we also share the belief that the satisfaction of our customers is our primary goal. We wish to sincerely apologize for our shortcomings, and we assure you that this issue will be subject for evaluation so that proper modifications will be implemented. We hope that we may be given a chance to better serve you should you reconsider and stay with us again in the future.
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73 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
San Antonio, Texas
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 14, 2013

the town was all booked due to a dog show. this hotel had many dogs staying in the facility, which is fine with me, as long as the place is properly cleaned afterwards. friends had made this reservation for us and we arrived at 10 pm for check-in. no one was around. we stayed outside and pounded on the door until a minivan pulled up. a guy jumped out of the minivan and apologized and then took us through the check-in process. we arrived to room 204 and were pleased with the new beds and linens. furniture & lay-out is the typical standard fare. our room had a microwave & fridge. the shower head and curved shower bar allow for a good shower with adequate room in a small bathroom. sink is separated from/outside of the bathroom. the tub appeared to have been cracked, then repairs were made by applying an epoxy and then grinding it down to make it smooth. the plug for the tub was not functional. upon use of the toilet, it was discovered that the toilet did not flush. I removed the lid to the water tank and saw the little water saver tank inside. the problem is: enough water is required in order to create a suction that can clear the toilet plumbing's trap. adding these "water-saving" devices do not save water when your guests are required to flush the toilet 10 times - each with negative results. there was not enough water to flush the toilet paper down the drain, much less the turds as well. also, a very much used toilet plunger was right there beside the toilet. I have stayed in some very ratty hotels in my day, but never did I see a toilet plunger out in full display. when you see that, it makes you wonder what else in the room is actually dirty. the used toilet plunger in full display also tells me that the management/ownership knows that this room has a non-functioning toilet and they chose to rent out the room anyways. so, to flush the toilet I removed the bag from the garbage can and filled the can twice and manually flushed the toilet with the garbage can. I alerted the desk staff and they said they would notify the management. I am confident nothing will be remedied in this situation. when I asked for a refund, the desk staff replied they were not authorized to provide one. indeed, a functioning toilet is a basic requirement for any hotel room. I have no intentions of ever using this "quality inn" again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hipntrippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunny d, Guest Relations Manager at Quality Inn & Suites Canton, responded to this review, November 16, 2013
We sincerely aim to always make the stay of our guests as comfortable as possible, which is why it troubles us to hear that we have failed to give you that experience. We wish to let you know that we are indeed very sorry for the inconvenience the entire experience has brought you. Please know that your voice means a lot to us, and we seriously take all your feedback and evaluate the points we need to do to correct and improve in the delivery of our services. Rest assured that the opportunity you have given us will not go to waste and we will certainly act on such matters to better serve our valued guests. We hope that you reconsider and visit us again next time.
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1 review
Reviewed October 1, 2013 via mobile

Hey this place was clutch! My dad and i scrolled in in the '56 chevy late night... Approx 1:45 am. We pressed the doorbell and much to our surprise, an iranian answeres the 3" glass window (there must be some extracirricular late nite activity in these parts) we issued id/Aarp and military identification which was heavily scrutinized. Got into the room and at first glance all seemed legit. Negatives included the security lock that was missing and the lack of shower caps as there were 2 of us and only one cap provided. Not that big of a deal we still were able to get a good nights sleep.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Idratherbefishing87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunny d, Guest Relations Manager at Quality Inn & Suites Canton, responded to this review, November 16, 2013
We certainly value the time you took to share to us your great experience, thank you for the sincere appreciation you gave for all the hard work we exerted to give the best service there is to offer. It is truly inspiring to hear that you have noticed the value for the money and the comfort we wish to offer our valued guests. Thank you for the motivation and the inspiration to further excel in the delivery of our services. We couldn’t wait to be of service to you again very soon.
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San Antonio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 3, 2013

We booked online with Choice Hotels for a King Size bed and suite and when we got there they had us in a double queen with no suite. We called the front desk and complained but all they had was a smoking King Size suite and we don't smoke. They said that the double queen cost more than the King but we didn't have anyone with us to take advantage of the other bed. We went ahead and took the room because everything was booked in the area because of the Canton trade days. When we went to take a shower we could tell that the shower was not very clean and after running the shower the water would not drain out of the tub, the sink was missing the lever to open and close the drain and the TV picture and the voices were out of sync, the next afternoon I went to make some coffee and there was a old coffee bag in the coffee maker, I had to wash everything. You can tell that they are not properly cleaning or maintaining this property. Because of the Canton Trade Days to stay in the area without having to drive a good distance we paid more than the usual amount. (our choice) Oh I forgot the cement stairs going to the second level were cracking and looked like they could break and then we noticed one of the other stairwells the next day where one of the stair treads had fell out, so they had to tape off the complete stairwell. Do not go to this hotel when going to the Canton Trade days or for anything else.

Room Tip: Don't go
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stanley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunny d, Guest Relations Manager at Quality Inn & Suites Canton, responded to this review, November 16, 2013
We are deeply sorry to hear that you have been put through such a very upsetting and inconvenient experience following your stay with us. Please know that such matters will be seriously taken into consideration and be thoroughly assessed and evaluated so that such instances will be avoided in the future. Room accommodation, its functionality and cleanliness in total will undergo meticulous assessment so that correction of deficiencies will be better implemented. We sincerely hope that we may be given another chance to give you a far better experience very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surprise, Arizona
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed April 9, 2013

It was pet friendly and on the way, so that's a bonus and the staff was very friendly and helpful but in serious need of TCL. Lots of deferred maintance. To bad as it could be a nice place. The shower did not work and the door did not lock. In fact it appeared the door had been kicked open.

  • Stayed April 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Localobx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunny d, Guest Relations Manager at Quality Inn & Suites Canton, responded to this review, November 16, 2013
We wish to let you know that your voice is of utmost importance to us, and it means a lot to us to know that you have made an effort to inform us of the things we may need to improve to better our services in total. Thank you for choosing to stay with us and pin pointing the deficiency you found with regards to our overall maintenance. Rest assured that such matters will be evaluated accordingly and be given prompt actions so that it may be corrected in the best possible way. Thank you for the opportunity to grow and improve more and we certainly hope to be of service to you again very soon.
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OK
Level Contributor
93 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 15, 2012

I hadn't planned on staying here but Best Western had lost my reservation so I called and got a reservation here. First off, this is an older hotel and the access to rooms is outside, which doesn't bother me and I actually prefer this arrangement when traveling with my dogs...BUT IF YOU'RE UPSTAIRS, THERE IS NO ELEVATOR...Be aware of that. You will have to climb two flights of stairs with all of your luggage. While checking in, a group of other people came in and they had reserved 12 rooms. Their reservations were lost. The manager threatened to call the police if they didn't leave immediately. Granted, the people with the lost reservations got a little upset, I can't blame them for that but no effort was made to try to help them out at all.

Anyway, this hotel is apparently Indian owned and operated. The cleaning people were obviously fresh into the country from India and spoke little to no English. I never could make them understand I only needed towels so I finally gave up on that.

The surrounding lawn was overgrown and had stickers which made it a challenge to walk my dogs.

The room was nice and big, it appeared clean. The bathroom was never swept while we were there, although the carpet did get vacuumed.

A rock would have probably been as comfortable as the beds were. Very hard. I did check for bed bugs before moving into the room and found no evidence of them.

Be aware also if you are traveling with pets there is a $10. fee per pet added to your bill.

Room Tip: If you plan to stay here, unless you want to climb stairs, be very specific that you want downstairs...
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lurcorsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunny d, Guest Relations Manager at Quality Inn & Suites Canton, responded to this review, November 16, 2013
We sincerely value the comfort of our guests, which is why we are thankful for the constructive feedback you have given us for it gives us a chance to better serve you. Although it is troubling to hear that we have fallen short in meeting you expectations on some aspects, we wish to let you know that this serves as our motivation to correct the deficiencies you’ve pointed out regarding the hotel upkeep in total. We are sorry for the inconvenience it has caused you, and such matters will be evaluated accordingly to so that we can ensure your utmost comfort next time. We hope that this will not deter you from visiting us again, and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knox, Pennsylvania
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 5, 2012

The room was average size with two queen beds. The carpet was pretty stained and dirty. The comforters looked like they hadn't been washed in months. The bathroom was clean, however the shower had several places that looked mildewy and could use a new coat of caulking. The bathtub and the sink both drained VERY slowly. Overall it was a place to lay your head. We would stay there again in a pinch.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DAVID B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunny d, Guest Relations Manager at Quality Inn & Suites Canton, responded to this review, November 16, 2013
Thank you for choosing to stay with us, and we sincerely appreciate the candid comments you brought to our attention. Thank you for helping us in better serving you and we sincerely apologize for the inconveniences incurred during your stay. The feedback regarding the overall cleanliness as well as the room condition will definitely be assessed and addressed without delay. We wish to let you know that your feedback motivates us to further improve the delivery of our services to meet your expectations satisfactorily. We hope to be of service to you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Canton

Property: Quality Inn & Suites Canton
Address: 2406 N Trade Days Blvd, Canton, TX 75103-9544 (Formerly Comfort Inn & Suites)
Phone Number:
Location: United States > Texas > Canton
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Canton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Canton 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Comfort Inn & Suites Canton Hotel Canton
Comfort Inn And Suites Canton
Comfort Inn Canton
Canton Comfort Inn

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