Down right horrible customer service coupled with horrindous rudeness!!!
I called the front office for towels upon arrival on July 30th because our room only had 3 handtowels in the bathroom. I was told by Robby at the front desk to come and get them myself and I asked why they would not bring them. He said, "Lady, this is not a full service hotel and we will not cator to your every littel whim." I said excuse me and told him I did not appreciate being talked to that way and paying 115.00 per night, I should be allowed to have towels (that should have been in the room to begin with) brought to my room. He absolutely refused. I got my husband to go to the front counter with me and he and another lady were just as rude to my husband as they were to me. I left and my husband said Robby ended up apologizing for his behavior and credited our room in full for the next night stay. I was good with that, until we arrived in our room the next evening of July 31st and we had been LOCKED OUT and charged again for the room stating that conversation had never taken place! We were absolutely horrified with this situation to say the least and we advised them to let us back into our room to get our belongings and to credit our credit card immediately. They have yet to credit my Mastercard and today is Monday August 2nd. We had to end up staying with a relative over this situation and we will NEVER go back to a Best Western again. We have already notified all of our SCA friends to not book any of there conventions and personal lodging rooms with any Best Western Hotels. I was on hold for over 27 minutes on Friday night with 800-WESTERN trying to file a complaint and never received a live person.
- Official Description (provided by the hotel):
- The Southgate Inn & Suites Buda Texas Hotels is the great place to stay in Buda Texas located close to the Tanger & Prime Outlet Mall, Cabela Outfitters and downtown Austin attractions. The Southgate Inn & Suites features modern amenities like well-appointed guest rooms, meeting rooms, outdoor pool, fitness center and many more. ... more less
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- Also Known As:
- Best Western Buda
- Buda Best Western