The hotel is lovely. They make you feel very welcome. We travel with our dog and everyone was so friendly and helpful. The accommodations are very nice. The room was clean and spacious. At $90 for the night, it seemed like a very good deal. I would recommend this hotel as being top-notch...until...
We were charged for three nights, but stayed only two. Upon check-out, the lady behind the desk informed me she "thought" she knew how to correct the mistake, but when she entered the info, it actually charged us for an additional night again. While I was waiting for her to fix the problem, she left the desk and went over to the breakfast bar area and began refilling the coffee dispenser. Come to find out, the front desk manager had called a meeting of all front desk employees at their multiple hotel locations and left the poor breakfast bar lady to try to handle the check-out rush. Not her fault. Asked to speak with manager. He was at the other location and told her to handle it. When she called him again for help, he told her to get our email address and he would sort it out over email. At that point (now 45 minutes later) I demanded the manager come to our location. He did come and we were no more confident of his ability to remedy the situation. I kept all four of my receipts to make sure our credit card was charged correctly. It was. However, what kind of a brainless idea was it to put the breakfast buffet lady in charge during check-out?
Again, the hotel itself is worthy of an excellent rating, but the incompetence and lack of concern demonstrated by the front desk can't allow it.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Orbitz, Hotwire, Priceline, Cancelon, HotelQuickly and getaroom.com so you can book your Comfort Suites Buda – Austin South Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.