My girlfriend and I ended up staying here because every where else in BCS was booked due to one of the many sporting events or conferences that the area hosts. Things got off on the wrong foot when we discovered that the hotel was actually in Bryan rather than College Station like their documentation said.
We finally found the property and checked in. That was the last decent experience we had there. The desk staff at check in were nice and appeared competent. Our room, along with the rest of the property, was older, but relatively clean and tolerable.
Things really went downhill when we returned to our room the afternoon of our second day and discovered that the room was unlocked. In fact none of the locking mechanism on our door worked. We slept in and kept all our stuff in a room that didn't lock in a hotel that's not in the best part of BCS. We were livid.
The girl at the front desk was initially sympathetic, and gave a new room, one supposedly with working locks. Well the room number she provided turned out to not actually exist. What? How is that even possible. We pointed that out to the desk and after a few under-her-breath sighs of "I hate my job." She gave us a room that did in fact exist, and thankfully had working locks.
I ended up making a stink at the front desk at checkout about how unacceptable our stay had been and requested that part of our stay be refunded. The front desk staffer had to go back and forth with her manager a few times. The manager was in the back room, but throughout all this she refused to see or speak with us, though we overheard enough to ascertain that the manager didn't believe us regarding the locks. If we were going to make something up, we would at least come up with a more plausible story than "the locks don't work, and you gave us a non-existent room." We finally ended up getting a night refunded. We will never stay here again and we will advise anyone looking for a room in BCS to look elsewhere. Even on a football weekend and everything else is booked, try somewhere in Brenham or Navasota before this Travelodge.
To their credit, after I sent back a scathing guest survey, the owner/ general manager got in touch with me and offered 30% off my next stay. A nice gesture, but it won't be enough.
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