I booked this hotel over the phone without seeing it. My boyfriend and I were coming into town for my high school reunion and wanted a reasonably priced motel. When we came in the door, the lobby had an overpowering odor. As we waited for the manager to find my reservation, we became nauseous from the smell. As my boyfriend put it, "it smells like a diaper bin." Not only that, it looked run down and very outdated. We felt that the rooms would be unsanitary, given the smell and appearance. We told the manager that we weren't staying there and were going to look for another motel. He said okay and we left. The next day, I noticed my bank card had been debited for the motel. I called the manager and he said that they had a 24 hour cancellation policy. At no time when we were in the lobby, did the manager ever mention this. He never told us we would be charged for the room if we didn't stay. I called my bank and they got the manager on the line. He ranted and raved and wouldn't even let me speak, so they had to disconnect him. I'm still trying to get this off my card. What a dishonest manager and a smelly motel!
- Official Description (provided by the hotel):
- We have a good reputation and nearby industrial complex, state guard training facility, aquatic place and athletic field. ... more less
- Reservation Options:
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- Also Known As:
- Gate 1 Inn Hotel Brownwood
- Gate One Hotel
- Gate One Motel