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“It All Depends on the Manager”

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Hampton Inn & Suites Brenham
Ranked #1 of 11 Hotels in Brenham
Certificate of Excellence
Bedford, Texas
Level Contributor
166 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“It All Depends on the Manager”
3 of 5 bubbles Reviewed October 15, 2013

Out experience with Hampton Inns is that they are not consistent in meeting expectations. For example, some have carefully thought out and prepared breakfasts, some you are lucky if the food is not cold. Housekeeping seems to vary from excellent where the room looks and smells like has been carefully cleaned, to those where you have to ask for the Kleenex, a backup roll of toilet paper, and caffeinated coffee. Some make the bed carefully, some more like our kids when they were teenagers.

I believe this directly reflects the attitudes of the inn managers and the attention they pay to detail. In this case, when we checked in the manager was away and we had to just stand around in the lobby waiting since there was no bell or other means of signaling at the front desk. When you are tired and ready to hit the room, this makes a poor impression. When the manager did come, there was no friendly welcome but rather an attitude of indifference. We have experienced this even in some of the expensive hotels in Washington, D.C., so it did not make us upset, but it did not make us glad to be there either.

What was irritating was that the manager on duty said he could not find us on the Hilton Honors network, although we have been members for many years, get regular emails, and had stayed at Hilton owned facilities during the summer. Consequently, we were not offered internet or points for the room reservation. It took pulling back emails from our iPhones and providing them to the manager to get those services. This could be a Hilton chain problem and not the manager's, but it added to the feeling that we were not really welcome as guests.

The final issue was the coffee pot. We like coffee in our room when we first wake up in the morning, since we do not go down for breakfast until after we have cleaned up. The pot took almost 15 minutes of sputtering and only dribbled out 1/3 cup of coffee. Understanding this can happen, we reported the problem to housekeeping, who said they would tell the manager so it could be replaced for the next day. When we returned that evening, it had not been replaced and still had the tiny bit of coffee in the pot that was made that morning. I do not believe this was a housekeeping issue, since the room was well cleaned, the bed smartly made, and the bathroom in very good condition. Added to the previous experience, we just took it to be another indication that our business did not mean that much to the hotel. I should mention at this point that we were traveling with another couple, and staying more than one night, so the hotel bill was significant.

Maybe housekeeping should have followed up on our complaint. Maybe it just got lost in the shuffle. In general we found housekeeping and other staff to be very friendly, helpful, and competent. But personally I think hotel policy should be consistent and communicated well to the managers about their responsibilities. With the choices available to travelers today, I would suggest that first impressions at any given facility (usually the front desk) can make a real difference in the customer experience, and in how the entire hotel chain is perceived.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Friend_of_IEEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 reviews from our community

Traveler rating
    210
    88
    20
    12
    3
See reviews for
84
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Any
English first
Mansfield, United States
1 review
4 of 5 bubbles Reviewed October 14, 2013

The best hotel in Brenham. Stayed there with my family during a tournament, and was satisfied. The price is a little high. Apparently there was an antique show there the same weekend, so the prices were raised.

Stayed October 2013, traveled with family
Review collected in partnership with Hampton

Helpful?
Thank Neal J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
2 reviews
5 of 5 bubbles Reviewed October 14, 2013

The room was large and very comfortable. Erick at the front desk is always willing to help. He was wonderful. I highly recommend this hotel to anyone who will be visiting the area. It's not easy to find with your GPS but well worth it once you get there.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Alexis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, Texas, USA
Level Contributor
14 reviews
10 hotel reviews
5 of 5 bubbles Reviewed October 13, 2013

A great Hampton hotel. We have stayed at Hampton all over the US and this was/is one of the best. The location is good. Close by restaurants. The staff goes out of their way to help you on any needs you may have.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, TX
Level Contributor
118 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed October 9, 2013

Hampton Inns are our choice wherever we go, and we go far! Beds like home, clean ad fresh rooms. Knowing what I can expect with no surprises is comforting. I go out of my way to aim for a Hampton. This one in Brenham met our expectations as usual. Thanks for a great home away from home!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Chairman64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed September 26, 2013

Friendly staff, clean rooms, good breakfast, beds very comfortable! I really enjoyed my stay and when I go back that will be the hotel I stay at! Hotel was quiet and a great and safe location. I would highly recommend the Hampton Inn and Suites in Brenham, Texas!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 25, 2013

My daughter attends Texas A&M but we were unable to get a hotel in College Station since it was a home game weekend. Lucky for us, this Hampton Inn was available about 45 minutes down the road in Brenham. Our room was HUGE, a king suite, so she could spread out her computer and books and study some of the time. The bathroom was large and we also had a mini-kitchen. Everything was clean and exceeded our expectations. We were fortunate in our timing, as we were able to attend the Washington Country Fair and Rodeo right there in Brenham (we plan to return for that next year!) A must-see in Brenham is of course the Blue Bell Creamery. Take the tour and eat free ice cream afterwards!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Deanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Brenham

Property: Hampton Inn & Suites Brenham
Address: 2605 Schulte Boulevard, Brenham, TX 77833
Phone Number:
Location: United States > Texas > Brenham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Brenham
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Brenham 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Located one block from US 290, our hotel puts you within reach of Blue Bell ice cream, the calm waters of Lake Somerville and glorious flowers at the Antique Rose Emporium. Each room comes with an always clean and fresh Hampton bed(R) and complimentary WiFi to help you stay connected. Enjoy our free hot breakfast each morning, stay active in our fitness room, take a dip in our heated indoor pool, or stay productive at our business center. ... more   less 
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Also Known As:
Hampton Inn And Suites Brenham
Hampton Inn & Suites Brenham Hotel Brenham

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