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“False advertising and lackluster staffing”
Review of Ye Kendall Inn

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Ye Kendall Inn
Ranked #1 of 10 Boerne B&B and Inns
Certificate of Excellence
Conroe, TX
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“False advertising and lackluster staffing”
Reviewed February 22, 2013 via mobile

We used a popular booking site which landed us at this "three star" cr@p hole. I honestly can't even think of a better way to describe this inn. The hotel entrance is confusing. There is a large CLOSED sign on the door, but it actually only refers to the restaurant. I waited ten minutes at the check in desk for someone to come back to do their job. We were given a house key to our room upstairs. First red flag: this place obviously hasn't been updated in decades. Upon entering our room, we noticed that the toilet is in the same space as the bed. The bed itself was rickety and the mattress had springs poking thru the sheets. We requested to see another room option. The second room took my husband using brutal force to unlock the aged door. The mattress was new, but the bedding filthy. You could see broad daylight in the gap between door and frame. And this time the toiletwas aaround a corner, but no door. No privacy. The tiles around the fireplace were cracked and filthy. The staff could care less that we were displeased and continually rolled her eyes at me. I paid a three star price and am beyond disappointed. Really, you could probably find rent by the hour places better maintained than Ye Krap Inn. Avoid at all costs.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LBFrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YKIAdministrator, Public Relations Manager at Ye Kendall Inn, responded to this review, February 28, 2013
We sincerely regret the disappointment you recently experienced at Ye Kendall Inn.

Ye Kendall Inn is a Registered Texas Historical Landmark, and as such, the original rooms have kept their historic character. It’s our understanding that you reserved one of our historical rooms. Keeping with the character of the time period, the wash and toilet areas are not separated by walls and doors in these rooms (chamber pots were still common during this era). The second room option you were shown was also a historic room. We do offer other more contemporary options that may have been more comfortable for you and we regret that we did not accommodate you in one of our modern rooms.

We aim to provide a quality experience for our customers and your concerns are important to us. The staffing and housekeeping issues you mentioned have been addressed.

Please accept our apologies for your dissatisfaction. It is our hope that you will give us another opportunity to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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215 reviews from our community

Traveler rating
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    12
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Any
English first
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 25, 2012

Stayed here for one night while in town for a couple of meetings. Inn is beautiful, restaurant is excellent, but our room was a bit of a disappointment. We were in the Jasmine room and the carpet was so worn and dirty I never took my socks off. The corners were black from haven't being cleaned in so long. If I were to stay again I'd request staying in one of the small buildings with rooms, instead of the inn rooms themselves.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Llmilder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
185 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed November 21, 2012

Hard to beat this location. Easy to find, easy to get to, good parking and a very good restaurant. A reception was taking place as we left for dinner. No noise or music after 9:30 p.m. Everything all cleaned up very quickly.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Tony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
Reviewed November 2, 2012

We absolutely loved the Ye Kindle Inn. My husband and I were visiting from out of town for a wedding. We didn't stay at the hotel since we were with family in the area, but I wish we did! What a neat historic hotel in the perfect location off of Main Street.

The ceremony was beautiful and the reception was great, too. The food was excellent, especially since I am quite a picky eater.

Overall, 5 Stars.

I would love to stay here and experience the hotel if we ever visited the town again.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Indiana, United States
2 reviews
Reviewed November 2, 2012

My brother Just got married at this beautiful historic Hotel and Bar, the Staff was great, and super helpful. Walking through the main lobby and bar, you get the feeling that many a cowboy, and rancher have frequented this establishment, that said the rooms were the nicest I have stayed in, all around a great trip and wedding!

Room Tip: ask for one of the cabins or the School house.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Rory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
1 review
Reviewed November 1, 2012

Whatever the event may be Ye Kindall Inn is set up to perfectly cater to all of the guests. With historic buildings preserved from destruction, the feel of times past is present with all the emenities of today. The history and location with scenic walkways and great food make this a desitination worth visiting. Every detail has been painstakingly rendered with perfection for a large gathering or a quiet getaway. The rooms being seperate villas only added to the magic of this location.

Room Tip: The Lancaster was great.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 1, 2012

I have nothing but good things to say about this place. Well kept, friendly staff, unique rooms / character, quality service, good food, etc. And I went to a wedding here and they did a great job accomodating the event, especially in light of the weather not working out. All in all a great place!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ye Kendall Inn

Property: Ye Kendall Inn
Address: 128 W Blanco Rd, Boerne, TX 78006-2001
Location: United States > Texas > Boerne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 B&Bs / Inns in Boerne
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Ye Kendall Inn 2.5*
Number of rooms: 36
Official Description (provided by the hotel):
Ye Kendall Inn, established in 1859, is a registered state and national historic landmark. In 1859 the then Reed House offered 4 rooms for those traveling through the Texas Hill Country. Ye Kendall Inn now offers 36 rooms, suites and cottages each exquisitely appointed and beautifully restored to their historic grandeur but with modern amenities such as comfortable furnishings, complimentary wireless internet, cable TV. The Inn's 22-inch hand cut limestone walls and breezy front and back porches give you a historic true Texas experience not soon forgotten. The Inn is located on 5 acres overlooking Cibolo Creek and Boerne's historic Town Square in the heart of the Hill Country just 35 minutes north of San Antonio. ... more   less 
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Also Known As:
Ye Kendall Hotel Boerne

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