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“Enjoyed our stay!!”

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Comfort Inn & Suites Texas Hill Country
Ranked #4 of 7 Hotels in Boerne
Certificate of Excellence
McCamey, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Enjoyed our stay!!”
Reviewed August 27, 2013

We arrived at 3:00 p.m. our room was ready! Clean and very comfortable. As for the bed it was one of the best ever slept on in a motel. And the bathroom was spotless! The young man at the desk was very friendly and helped us everytime we needed anything. I will stay there everytime we are in Boerne..

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tanya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
    62
    47
    22
    11
    9
See reviews for
50
49
9
21
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Any
English first
Morris County, NJ
Level 5 Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 9, 2013

As Comfort Inns go, this was what we're used to, which is to say perfectly satisfactory. But the service and responsiveness to requests was poor. We were given a room with no towels, and when we complained they did deliver towels, albeit after a long delay. When we complained that we still had no hand towels ... no response. Ever. Not a dealbreaker, but annoying. Then at the breakfast, food was running out and not being replaced. Finally, there was nobody at the desk when we tried to check out.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mie61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at Comfort Inn & Suites Texas Hill Country, responded to this review, July 12, 2013
Thank you for taking the time to review our hotel in Boerne, TX.
It is always a pleasure to having you with us and we appreciate your business.
I apologize for the issue you had encountered with us. I can assure you that it will be taking care of so others will not encounter the same.
Please give us the opportunity to fix it at 830-249-6800, We look forward to hearing from you.

Again, we thank you for your business and we look forward to seeing you again in near the future.

Alex F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alamo, Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 9, 2013

I arrived the Comfort Inn and Suites, knew very quickly this was not going to be a 119.00 per night value. The overall condition of the hotel and grounds was just awful. Our room, well it just went down hill from there once we got into the room. I don't even know where to begin, cracked sink in the bathroom, holes in the closet door, cracked and popped tile in the bathroom, light fixture above sink in bathroom hanging loose, missing bulbs, curtains hanging off rods, white paint all over the hair dryer and picture frames and on and on. The last think I saw was wash cloths folded and stuck under table legs to help balance the tables in the breakfast eating area.
I tried to move but due to weekend being July 4th everything was booked. I tried speaking to the manager but he wasn't on the property.Left word but he has yet to call me. I posted a complaint at the Choice hotel website upon my return home as of today have not hear from them either. Obviously this is not important to them. I surely will not stay at any of their hotels in the future. MY score for the 119.00 night plus fees and taxes..... would be D, only reason not an F I did have clean sheets. THINK TWICE before you stay here.

Room Tip: Don't stay here !!
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KATHERINE H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at Comfort Inn & Suites Texas Hill Country, responded to this review, July 12, 2013
Thank you for taking the time to review our hotel in Boerne, TX.
It is always a pleasure to having you with us and we appreciate your business.
I apologize for the issue you had encountered with us. I can assure you that it will be taking care of so others will not encounter the same.
Please give us the opportunity to fix it at 830-249-6800, We look forward to hearing from you.

Again, we thank you for your business and we look forward to seeing you again in near the future.

Alex F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 10, 2013 via mobile

This hotel was a pleasant surprise. We would definitely stay here again. The bed was comfortable, the room and bathroom were very clean. Staff was friendly and helpful. THe a/c worked great. Breakfast was ok but the dining area was clean and well set up. Our Garmin had this hotel listed as a Holiday Inn Express. We would stay here again. It was a great value.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lsunana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at Comfort Inn & Suites Texas Hill Country, responded to this review, July 24, 2013
Dear Lsunana,

Thank you for taking the time to complete a review regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Alex F
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed April 2, 2013

My husband and I stayed here during my friend's wedding weekend. I was sick with bronchitis earlier in the week and specifically reserved a non-smoking room for that reason. We drove in from Dallas after work and unfortunately, were unable to check in until close 11pm that night. They told us our room was no longer available and we ended up in a room that smelled like an ash tray. My husband went down to the desk and explained that I was sick and asked if there was another room we could be moved to. They said they were unable to do anything and would try to move us the next day. Needless to say, I was coughing the entire wedding the following day. We also had to leave my bridesmaid dress and his suit in the car so that it did not smell the next day. The night we checked in, there was also a wedding reception going on in the lobby area. It made it difficult to sleep over the noise that night. However, the next evening was quiet. The room we were moved to the next day had an overwhelming carpet freshener scent, though I would gladly take it over the cigarette smell. Over all, while the room was decent, I was not happy with the service. They did not seem to care much about our situation and offered no apology. I would not stay here again.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindseyT368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at Comfort Inn & Suites Texas Hill Country, responded to this review, April 3, 2013
Dear Ms. Lindsey,

First, I would like to thank you for your business and for choosing our hotel in Boerne, TX.
I want to apologize for the inconvenience you had encountered with us during your stay.
We strive to make every guest happy and has a pleasant and a great stay and I am sorry this was not the case for you.
We would like to make this right, please contact me at your convenience at 830-249-6800.
Again, from the staff and management of the Comfort Inn & Suites we would like to apologize sincerely and we hope that you will give us the chance to make it right for you.

Alex F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Socorro, New Mexico
Level 6 Contributor
95 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed March 4, 2013

My wife and I stayed at the Comfort Inn in Boerne in Feb 2013. The property used to be a Holiday Inn. The property needs some maintenance but the staff was friendly and the room was clean. Breakfast was the usual hot eggs and sausage, etc.

The sink and the tub both had cracks. We arrived at 730pm and the night manager’s car was blocking half the main hotel door entrance drive way.

The hotel is on the north side of IH10 at the Bandera Road exit and it is on a back street (Norris) that is hard to find at night.

Even with the small problems we would stay here again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VLA-traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at Comfort Inn & Suites Texas Hill Country, responded to this review, April 3, 2013
Thank you for taking the time to review our hotel in Boerne, TX.
It is always a pleasure to having you with us and we appreciate your business.
I apologize for the issue you had encountered with us. I can assure you that it will be taking care of so others will not encounter the same.
Please let us know if we can do anything else for you.

Again, we thank you for your business and we look forward to seeing you again in near the future.

Alex F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Texas Hill Country

Property: Comfort Inn & Suites Texas Hill Country
Address: 35000 Interstate 10 W, Boerne, TX 78006-9201
Phone Number:
Location: United States > Texas > Boerne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Boerne
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Texas Hill Country 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Enjoy Texas style hospitality located in the beautiful Hill Country, the Comfort Inn & Suites Hotel in Boerne, is only minutes from San Antonio Sixflags. Surrounded by world-class golf courses; La Cantera Mall, Tapatio Springs, Buckhorn and signature Jack Nicklaus Cordillera Ranch. We are centrally located from the new Shops at La Cantera, San Marcos Outlets and our antiques shops on Main Street in Boerne. After hours of excitement in amusement parks like Sea world or Fiesta Texas, come for a restful night to our charming hotel where you can choose between 21 suites and 41 standard rooms with refrigerators, microwaves, coffeemakers, iron & board, work desk, in-room over 98 cable channels with HBO. The hotel feature includes complimentary Hot breakfast, free local calls and Complimentary hi-speed Internet, 24hr fitness center, business center and gift shop, outdoor pool from 10am till 10pm. We also have meeting rooms available at your convenience so you can mix business with pleasure. Come enjoy and relax in our small town atmosphere with a variety of restaurants that are unique to Boerne and stay assure at our Comfort Inn & Suites Texas Hill Country. ... more   less 
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Also Known As:
Comfort Inn & Suites Texas Hill Country Hotel Boerne
Comfort Inn And Suites Texas Hill Country
Holiday Inn Boerne
Holiday Inn Express Boerne
Boerne Holiday Inn

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