We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel, but the staff doesn't match it...”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hampton Inn and Suites Boerne
Ranked #2 of 7 Hotels in Boerne
Certificate of Excellence
Upland, California
Level Contributor
169 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Nice hotel, but the staff doesn't match it...”
Reviewed March 12, 2012

I really like the look of this nice Hampton Inn. The lobby is very nice, and the rooms are good as well. There really is nothing bad I can say about the grounds of the hotel. They have an amazing pool for a hotel of this size and this far from downtown of a major tourist area. It has a faux waterfall and water sprays that make it very impressive and like their billboard states a "resort-like" pool. The pool area is also very nice with a fireplace and heaters. They have the Golf Channel. The internet isn't super fast, but for the most part is acceptable. The breakfast is standard Hampton. The business center was ok, but the computer was a little slow. The main problem was with the staff. I didn't have my room serviced by housekeeping on Wednesday. So on Thursday I had trash cans that were overflowing and needed to be thrown out. I called the front desk on Thursday morning and let them know that I needed to have my room serviced and to send the housekeeping staff to my room. I figured when I came back later that day my room would be fresh and clean. I was wrong. The room had not been serviced and housekeeping was nowhere to be found. I called the front desk again and the same guy from the morning was still there and said that housekeeping would be coming by in a few minutes. I waited for an hour, because I didn't want to be inpatient. They never came. I went down to the front desk this time, and there was a different guy there, who had just came in for the day. He tried to call the housekeepers, but they had left already, probably hours ago. He said that he could call them back to the hotel, but it would take a while. I told him that it wasn't worth all the trouble, becuase I just needed my trash thrown out. He offered me some plastic bags, but unfortunately, they weren't trash bags, just those generic retail bags that say "Thank You". He also fetched me some toilet paper. Unfortunately, I think this guys was the only staff member there, because it kinda seemed like he wanted to throw out my trash for me, but was unable to leave the front desk, because no one could cover him. That is just bad management, nothing against this guy. So I went to my room and filled these little bags with trash, then took them to the dumpster outside to throw them out. All this could have been avoided if the front desk guy in the morning had written down my room number and used the walkie-talkie to let the housekeeping staff to come to my room. Or the housekeeping staff could have not forgotten my room altogether. Either way, every other hotel can handle this, so what is up here? This is a nice hotel overall, however, and I will probably stay here again, becuase mistakes happen, but throwing out my own trash for over $100 a night, just isn't something for which I bargained. By the way, I was in room 402, so I attest that this is a good room. Also, the walls are pretty thin, so don't expect it to be really quiet.

Room Tip: Get a room that doesn't face the highway.
See more room tips
  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pharmarep1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

506 reviews from our community

Traveler rating
    270
    138
    44
    34
    20
See reviews for
176
145
30
107
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
San Antonio, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 1, 2012

My husband and I book marriage retreats into this Hampton Inn several times a year. We have found the hotel to be a great place for our retreats: the staff is very helpful and courteous; the rooms are comfortable, and the conference room facilities fit our needs perfectly.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peppercorn_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mims, Florida, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 29, 2012

This hotel is more like a five star with all of the amenities one could ask for. The staff very very nice, the rooms are spacious and very nicely decorated. When you walk in the doors you feel like you are in Texas country. The lobby and sitting area with the painted mural and wall decorations add to the Texas feel, the fireplace and flooring add to the feel of being in the mountains and the breakfast was awesome. The morning breakfast staff was always there to make sure you had everything you needed and the cleanliness was above what you would expect in any hotel. The beds very comfortable, slept like I was at home. The property is very clean and the pool area with the water features was one that made you feel like you were in a five star resort. I would defiantly recommend staying here when traveling. I really enjoyed downtown Boerne with the little shops, Starbucks within walking distance and places to eat so you don't have to go far. The business center was very nice as was the gym, was able to get caught up on work related issues very quickly from their computer system. I give five stars for this Hotel. Looking forward to another visit here!

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toni D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring, Texas
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 26, 2012

I like Hampton Inns and try to stay in them when possible. We stayed for 3 nights and found this one was nice but nothing to set it above average. The staff was ok and the food, breakfast only, was the usual Hampton fair. The only unusual item was they slipped a note under the door at 11:00am saying they were going to change the carpet, as it turned out they meant clean, and all items needed to be off the floor. I have computers and other valuables in the room and did not want them in there. My wife had stayed in that morning or we would have never known. That was very short notice. It also appears that the bedding was not changed and floors were not vacuumed every day. For the price I might try another hotel the next time.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waxahachie, Texas
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 30, 2012

The title says it all... this is a quality, newer Hampton Inn in the town of Boerne, TX (NW of San Antonio) in the Texas Hill country. Great service, comfortable rooms, great morning amenities, and it looked like a great pool (didn't use since it was too cold).

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R_C_Alexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 26, 2012

We stayed here for a wedding and I have to say, it was a lovely hotel for the price. The breakfast was great, rooms nice and clean. It's near La Cantera so that was an added bonus to the trip.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jgal713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mcleod, TX
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 22, 2012

I have stayed here several times on business and the hotel is very nice. The lobby and breakfast are are spacious and nice. All employees are nice. They have a nice hot tub and pool area. The only real complaint i have is the speed of the internet. I only gave them a average rating for this reason. They have wireless in all rooms but I only get around .5Mbps which is pretty pitiful for today's needs. I know for general vacationers this is not a big deal but for us business travelers that must use VPN's and video conference this is pitiful.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brandon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Boerne
Show Prices
Show Prices
Show Prices
Days Inn Boerne
#7 of 7 in Boerne
3.5 of 5 bubbles 155 reviews
Motel 6 Boerne
#6 of 7 in Boerne
4.0 of 5 bubbles 92 reviews
Northwest Side
Eilan Hotel & Spa, Autograph Collection
Show Prices
Show Prices
Show Prices

Been to Hampton Inn and Suites Boerne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn and Suites Boerne

Property: Hampton Inn and Suites Boerne
Address: 34935 Interstate 10 W, Boerne, TX 78006-9226
Phone Number:
Location: United States > Texas > Boerne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Boerne
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Boerne 2.5*
Number of rooms: 78
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Travelocity, Hotels.com, Hotwire, Priceline, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Hampton Inn and Suites Boerne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Hotel Boerne
Boerne Hampton Inn
Hampton Inn Boerne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing