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“Depressing”

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Courtyard Dallas DFW Airport West/Bedford
Ranked #5 of 9 Hotels in Bedford
Denver, Colorado
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Depressing”
Reviewed February 1, 2012

I dont have a problem with the Brand however I have stayed in many othere Courtyards and this is so Bad! Front desk is not very nice or helpfull they look like they hate their Job and the cleaning crew at night around the loby area were giving orders to guests and not minding their own business. One computer in the Lobby that runs very slow. The whole building looks like an Ugly Motel with /prison feel to it. The Restaurant next door was supper expensive so noit too many options as far as food. Towels are like a Motel 6 quality, bed beds and depressing room. I would never stay at this location if it was up to me. The Morning Front sesk crew was much nicer than the evening ones. Oh, and $3.50 for a bottle of water in the room at a courtyard? I get it for free at the A Loft.. Breakfast is Realy realy bed and not cheap for what you get. Just skip this place.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank cruisenerd_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheri f, General Manager at Courtyard Dallas DFW Airport West/Bedford, responded to this review, February 3, 2012
Thank you for your response regarding your recent visit to the Bedford Courtyard. We valve your opinion and will use your comments to improve service to all our guests. There are obvious areas that need addressed and I will be sharing your comments with my staff. Thank you again for brining these issues to our attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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124 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 29, 2011

Marriot is getting a bad name by employing people like "lose" the ladys name at the front desk of this location. horrible customer service and completely rude. We will never return to this location and possibly all marriots.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank giovanni d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheri f, General Manager at Courtyard Dallas DFW Airport West/Bedford, responded to this review, February 3, 2012
Thank you for letting us know about the issues you encountered during your stay at the Bedford Courtyard. We have taken steps to ensure that, moving forward, these issues are a thing of the past and will not be tolorated. Thank you again for bringing this to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crested Butte, Colorado
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 11, 2011

I typically feel like I pay too much for what I get when staying at most hotels. I payed $100 for the night...the room was big with a kitchen, living room, and sleeping area. There was an outdoor pool and hot tub, a basketball court I played terribly on but got some excercise, a workout room, and a computer room. Most places are usually $80 a night and are just the basics with hard beds and ok rooms. This place was perfect!

Room Tip: I stayed in an upper level room on the end and facing the courtyard.
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tree_dhyana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 27, 2011

We booked reservations here because most Courtyard Marriotts are very nice hotels. Here are the reasons we give this hotel a poor rating. First, the room had ants. Second, the patio was entirely dirt. Next, even though we were gone all day, when we returned late in the afternoon, the maid would want to clean our room. After the maid would leave she always forgot to leave clean towels. We ate breakfast there on the last day and it was terrible. I didn't know anyone could mess up breakfast. After breakfast we went back to our room and found the bill that had been slid under the door. We were charged $200 for smoking in the room, which is something we never did. However, we did smoke in the parking lot where we were told we could smoke. We protest the bill and we were told we had to walk to the street to smoke. After 30 minutes of protesting the charge, the lady said she would issue a credit for the $200 and gave us a new bill. The credit card bill came in a couple of weeks later and the charge was still on it and no credit had been issued. We had to call the corporate office of Marriott to get refunded. There a plenty of nice hotels in the area. Stay at one of those.

  • Stayed March 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Rileah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lubbock, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 30, 2011

Stayed here over Memorial Day Weekend. The property itself is right off the highway, but because of the way it is built, it seems more secluded than that. The women at the front desk were very helpful, trying to get our three rooms in close proximity to each other. The rooms were clean, but seemed a little old. It is a non-smoking property, but you could tell the rooms used to be smoking rooms. It wasn't real strong, but you could still smell it. There was no refrigerator or microwave, which was a minus. It was also kind of laid out weird. The TV was to the side of the bed, so the person against the wall, would have to look over their bed partner's body to see the TV, if they were watching in bed. However, I will say, the beds were fabulous. Extremely comfortable. Better than the bed I have at home! I got a good rate online, so I feel the value was good. There were many restaurants close by. I don't know if we'll stay there again, but it's a place that I would recommend to others.

  • Stayed May 2011, traveled with family
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Helpful?
1 Thank dasaky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Haven, Connecticut
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 24, 2011

The ants were an issue, they were in both beds. I told the front desk and they cleaned them right away and the issue was resolved.

I just expected more from Marriott.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank BeautifulToni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheri f, General Manager at Courtyard Dallas DFW Airport West/Bedford, responded to this review, February 3, 2012
Thank you for the kind comments. We appreciate you and your business. We hope that you stay with us again should your travels bring you to our city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 2, 2010

We travelled to Texas for a few days in late April and stayed at the Marriott Courtyard in Bedford Texas. The location was close to the DFW Airport (approx. 10 min) and 30 min from Fort Worth. The hotel was nice. Linens were very nice. We stayed in a King room with walkout to a nice pool, gazebo and garden area. We asked ahead for extra linens, a mini fridge and an early check in and were very happy to see that all was ready for us when we checked in. The staff is very pleasant and helpful. Room was clean. Saw a few ants in the (6 in total during our 3 night stay) but it's Texas and supposedly ants are a problem there. They didn't bite or anything which was good. We didn't use the facilities or hotel restaurant so no opinion there. The indoor pool closed at 10pm which maybe could have been opened until 11pm. Complimentary in-room internet but we couldn't get it working so we checked our emails etc by using the hotel lobby business centre which was convenient.

Would stay again if we travelled there again.

  • Stayed April 2010, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Daniela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Dallas DFW Airport West/Bedford

Property: Courtyard Dallas DFW Airport West/Bedford
Address: 2201 Airport Freeway, Bedford, TX 76021-5842
Phone Number:
Location: United States > Texas > Bedford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Bedford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Dallas DFW Airport West/Bedford 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Courtyard Bedford
Bedford Marriott
Bedford Courtyard

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