When an establishment says you close at 10pm... I expect an establishment to close 3-5 mins after the offically hour of close. I understand, that people have lives outside of their work places. However, this is by far the worst... turning a customer down just because you close in 3 minutes. I'm not sure, if they are undergoing new employees or change of managment, but this starbucks will be the VERY last Starbucks, I EVER GO TO in my area. Smiling goes a long way for customers... everyone in there looks as if they havent slept in months. I'd be very disappointed as a manager of this location.