We had a room for one evening, a king no-smoking room. The room was nice, but smelled like there had been smokers in the room before and that they had sprayed something to try to hide the smell. The hotel was booked solid because it was the local high school graduation that night. We managed the room, but were glad we were checking out the next morning because we had booked a room with a double because our daughter-in-law was meeting us the next evening. Upon our check-in on our 2nd evening we were given a SMOKING room. We are non-smokers and could not tolerate the room, you could smell the smoke from the parking lot and there were no other rooms available so the desk clerk actually called several other nearby hotels to check for availability. Most hotels were sold out, but she found us a hotel 30 minutes away and did not charge us for the room. I think if it had not been a graduation weekend, the hotel would have had availability and we would have stayed the 2nd night. But I felt we got good customer service, the breakfast was good after the 1st nights stay and I would stay there again if we went back to that area. We had gone there to hike the nearby Walls of Jericho, a great day hike!! BTW, I think the smoking room was booked in error by ME, so it wasn't their fault, but I'm allergic to cigarette smoke and would not have been able to breath the next morning if we had stayed.
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- Also Known As:
- Best Western Winchester
- Winchester Best Western