I sent this note after returning home. While it refers to a single incident during our stay, it symbolizes the excellence of the staff from top to bottom.
After several stays at Blackberry, my wife I were pretty well accustomed to the superb service and extra mile care that you are so well known for. Nothing though prepared us for the response of your team when Marg had her back troubles part way through an evening meal. Not only was a potentially awkward incident handled with seemingly effortless ease, but it was all accomplished with a cheerfulness and kindness that soared well above and beyond anything we could have hoped. The young man (we did not get his name) who assisted Marg back to the cottage deserves special praise. He very gently eased her into the cottage and then did everything he could to ensure she was as comfortable as possible (water?, TV? anything?).
From beginning to end, Tommy, every member of your team who was called upon responded with warmth, genuine solicitude, and flawless competence. Please express out thanks to everyone involved and accept our very deep gratitude.
- Official Description (provided by the hotel):
- One of America's most celebrated intimate luxury hotels beckons discerning guests who aspire to escape modern-day frenzy and slip into a Blackberry state of mind. Situated on a pastoral 4,200-acre estate in the Great Smoky Mountains, Blackberry will show you the many reasons why it is one of the top rated properties in the world ... more less
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- Also Known As:
- Blackberry Farm Tennessee
- Blackberry Farm Hotel Walland
- Blackberry Farm Tn
- Blackberry Farm Walland
- Blackberry Farm Inn