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“Fantastic!”
5 of 5 bubbles Review of Blackberry Farm

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Blackberry Farm
Ranked #1 of 1 Hotels in Walland
Certificate of Excellence
Smithfield
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic!”
5 of 5 bubbles Reviewed November 26, 2007

Me and my wife spent our honeymoon at Blackberry. We could not have asked for a more perfect stay. Everyone at the farm was proffesional, and greeted us everyday with a smile and by name. We had the pleasure of doing some horse back riding and a couple of spa treatments as well. Breakfast, lunch, and dinner were the best. Great food and a great dining staff. What ever we asked for the staff at blackberry was there to assist us and help with our every need. There is so much to do there you could not ever get bored. We could not have asked for a more relaxing and enjoyable stay at Blackberry. We can not wait to return again soon.

  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank aaron279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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483 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • German first
  • Any
English first
pa
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 26, 2007

We enjoyed a mother/sisters weekend at Blackberry and had a fantastic time. We were a little worried that there would not be enough to do, but quite the contrary - we wished that we had more relaxation time by the end of the weekend. You have to try the Stave jigsaw puzzles, they are great.

The food was fabulous, by the end we abandoned all decorum and ordered tastes of everything. The only complaint we had was that the food was a little salty for us. The wine list was extensive and expensive.

We stayed in Cove Cottage, which was promoted as a 3BR cottage, but actually had 4 BRS. It was spotless and our kitchen was stocked with goodies (which we could never eat since we were so full from the meals). We toured all of the accomodation choices on the Farm including the new Farmhouse. They were all beautiful. The staff at Blackberry truly is number one for service!

I had read on trip advisor the complaints about hidden costs that are added on to your bill, so I was forwarned. But I was taken aback when we were charged $350 for a guided hike. When we arranged it, the front desk person simply said "My Pleasure" when she should have added "for an additional fee".

That said, we are already looking forward to visiting again.

  • Liked — The terrific hospitality.
  • Disliked — Hidden charges.
  • Stayed November 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank westrockhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nebraska City, Nebraska
Level Contributor
216 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
5 of 5 bubbles Reviewed November 4, 2007

We enjoyed a four night, five day stay at Blackberry Farm booked as a package. Our package price included guest house accomodations, meals, taxes and the thorn-in-the-side 18% service charge.

Other reviewers had commented on cramped accomodations. Although I wouldn't define our room as spacious, we were comfortable in our guest house room which included a king-sized bed and a love seat. The bathroom was small, as described by other reviewers, but fine. The guest house has a large common room with sofas and "comfy" chairs for reading and relaxing by either of the two fireplaces. Books, magazines and Stave puzzles (I'm now hooked!) are all available to guests. There is also a snack bar, morning coffee/tea service and a fridge stocked with drinks and a freezer with Dove bars. Snacks, etc. are available 24 hrs. and are replenished regularly by the staff.

We found the service to be outstanding. The tea you enjoyed yesterday in the dining room isn't one of the choices when you amble out to the common area at seven a.m.? No problem, the staff will bring you a tray with any requested accoutrements. Didn't bring a warm enough coat for your morning hot air balloon ride? No problem, they will supply you with a coat and gloves. Wished you had that potato salad recipe? Just ask, you'll receive a printed copy to take home. The staff in the Oak Cottage will also provide you with directions, suggested activities and any other information you may require during your stay.

We took advantage of many of the optional activities available at Blackberry. We spent an entire day at the Farmhouse Spa. While a relaxing experience and a pleasant atmosphere, I wouldn't rank it in my top five spa experiences. A word of caution to verify the price of "extras" you may be offered to "enhance" your treatment. A paraffin treatment for hands and feet added to my facial was $82.00 with additional tax (the 18% gratuity was already added in to the $82).

We were able to enjoy B.F.'s Lexus convertible for a day. We drove the Cades Cove loop at the Great Smoky Mountains National Park and browsed local antique shops. The car was loaned to us at no charge. The scenery and fall colors were spectacular.

During our stay, the food was excellent. The service staff we ecountered were friendly, knowledgeable and consistently went the extra mile to meet our requests. When I asked if info about a particular wine could be jotted down, I was presented with a laminated label in a BF envelope. When we declined dessert at lunch, boxed "to go" desserts were brought to the table. We had at least 2 servers at breakfast and lunch and always had a sommelier attend to our wine selections at dinner. Other diners had commented about extra charges at dinner. There are "special offerings" on the menu, but the cost is clearly listed on the menu. The cheese plate is also extra, but again, clearly marked. We did not have any "surprise" charges associated with our meals.

Our biggest complaint at meals were the completely self-centered, inconsiderate fellow guests who repeatedly ignored the discreet request on the menu to refrain from cell phone usage in the dining room or on the veranda. This may be a shock, but I didn't care to hear about your son's work day, how your stocks were faring or whether or not your daughter went back to buy that cute dress she saw the other day (I'm quoting actual conversations). Guess what? We are paying guests too! Please retire to your room to chat and don't spoil our meal!

The highlight activity was our morning hot air balloon ride. Steve Davis is a seasoned hot air balloon pilot. He was cheerful at seven a.m., clearly loves ballooning and attended to every detail to make our flight memorable. The price tag for this was $650, then add applicable tax and that good old 18% gratuity. But unequivocally worth every cent.

I agree with other reviewers, this 18% per day is a sticking point. But, if you go into your stay informed, it at least lessens the pain.
Based on our experience as a whole, we definitely intend to return to B.F.

  • Liked — scenery, variety of activity options available, service
  • Disliked — excessive daily surcharge
  • Stayed October 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WV
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed October 30, 2007

We visited Blacckberry Farm (BF) for 3 nights with close friends. We were all celebrating 2 occasions (anniversary and birthday).
The grounds are spectacular--everything a farm should be with sunsets, sunrises, Smokey mountains, and wildfife. The buildings blend well into the surroundings. The staff was friendly but young as other reviewers have pointed out. We are early risers and found that before 8 am the main house is quiet and unattended. No fireplace was lit 2 of 3 mornings until much later. Coffee was available but no food until after 7 am. Staff were laughing and carrying on behind closed doors. The food was average. Butter beans are served at each dinner in some form. Over-salted food at each lunch. Breakfasts are average. The food is above average but not great or a "wow". The wine list is large and cannot be reasonably studied before ordering. Beware the 3 figure prices on most vintages. The sommelier is helpful but his choice on one night was way off. We refused the bottle and the second one he insisted on decanting and oxygenating. We felt that it was done to make sure we didn't complain. The grounds are lovely to walk and carts are available to return you to your room without the fee of renting one. We took a garden tour that was interesting and informative. Our room was in the main house and while large was not spectatcular. Every afternoon the housekeepers would start their vacumns and clean destroying any attempt at napping. Our bathroom had heated floors and was nicely laid out but the shower had black mold. Carpet was worn in bedroom area. No one ever gave us anything special or mentioned the birthday or anniversary being celebrated but they ask when you make reservations if you are celebrating a special occasion. Every opportunity for service has a price tag attached so beware. Overall it was a pleasant weekend but not worth $5,000.

  • Liked — Friendly staff
  • Disliked — Poor quality food
  • Stayed October 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank PatWV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed September 17, 2007

1. It is an absolutely breathtakingly beautiful place.

2. The free standing cottages are really nice, quiet, and luxurious and comfortable. We stayed in the Singing Brook Cottage ($1595 per night).

3. Our friends were in the "regular" guest rooms ($1100 per night) and they were really just small-ish bedrooms, nothing special, just like you would find in a B&B, since they are set up like houses full of bedrooms. The refrig is in the common area to be shared, and our friends complained of hearing people in the room next to theirs and the maids at 7:45am. No privacy or peace and quiet. The common living room in the house is comfortable.

4. You will want to explore the 4200 acres, but even at $1100/night, they charge you $80 per day to rent a golf cart. If you stay in one of the more expensive cottages, it comes with a golf cart.

5. Any activity you want to do costs extra... a lot extra in many cases. You should have them send you a price list for the activities.

6. The food is inconsistent, it runs from terrible to quite good, with "OK" being the norm.

7. The wine list is fantastic, including 400 half bottles. Prices are what you would expect in a nice restaurant.

8. We had a fly fishing lesson and then fished -- worth the cost, fun and beautiful. Hiking was also nice and the trails gorgeous.

9. The add on "supplement" charges on the dinner menu are insulting.

10. Service is very spotty. It's all local young folks who forget what you ask for quite often. There are a lot of them, so they can fix the frequent mistakes pretty quickly. Do all your communication by email when booking - their follow through is not the best.

11. The cherry on the sundae was when we checked out and found an 18% "service charge" added to our nightly room rate-- 3 nights service charge was $861. We had never been told about this and their explanation is that "it's for your convenience to save you the trouble of tipping along the way". Now, I think I'm a good tipper, but....

I felt like I had been nickel and dimed when I was already paying tip-top dollar... I really felt taken advantage of.

  • Liked — The beauty of the surroundings
  • Disliked — Marginal food, sky high prices, spotty service
  • Stayed September 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
29 Thank Scwufm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed September 4, 2007

I can understand that some people would give this establishment a rating of 2 or 3 given the cost. We stayed 4 nights in the cedar waxwing cottage suite, and when you add tax and everything, your looking at about $1700 per night. There aren't too many places I'm aware of that go into this pricing stratosphere, and so you are obviously expecting to go to heaven on earth.

I'm from the city, and so I am not used to insects. I did not expect the volume of flies/insects, but I don't think there's too much they can do about it. If you want pristine country vistas, well, you have to be willing to accept all of it- spider webs and flies included.

The food is first rate. Using the best Relais Chateaux that manhattan
offers as a benchmarkr, Blackberry farm is very much on par with them. The service is great. Yes, they are young, but they are competent, and they truly seem to be very decent people.

The nickel and diming of surcharges is indeed annoying. I mean, what's with the $20 surcharge for the second course in the meal? Or the $10 per half hour charge for the golf carts? Again, at $1700 a night, shouldn't this all be included? Just charge me $1800 a night and let me use everything I want unlimited. It's not like anyone's going there to drive around in a golf cart all day...

Compared to other Relais Chateaux in the Northeast (Lake Placid Lodge, Blantyre, The Point), this is comparable.

  • Liked — Food
  • Disliked — Surcharges
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
14 Thank coramdeo_10036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
1 review
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed August 19, 2007

We just returned after a 3 night stay at BBF celebrating our 25th wedding anniversary. I still can't believe how much we paid for this vacation (over $1100 per night) and here is why I feel this way. We booked this reservation months in advance and were in great anticipation of a wonderful stay.

1. There was absolute chaos at the hotel when we arrived, lots of construction at the entrance. We were not told about the construction during any communcation with the hotel. The construction took place during our entire stay. We could not hear the equipement from inside our cottage but as soon as we stepped outside you could'nt even speak to each other in a calm voice.

2. Our cottage was decorated nicely but in great need of some renovation. The carpet was dirty and very stained, what a turnoff. The bathroom was just okay, nothing fancy, just big. We could hear the other couple in the adjoining cottage.

3. The dining room was in great need of updating. The walls and furniture were stained and we saw cobwebs hanging from the flower arrangements and light fixtures. The room is very tired.

4. The food was good but not great. We had to suffer through box lunches every day which one day was a smoked trout sandwich and the next day was a lamb sandwich which we do not eat either one. No other option.

5. The service was excellent. As other reviewers have commented, everyone is very young.

We will not return to this hotel and feel duped.

  • Liked — The location.
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
28 Thank kimstew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Blackberry Farm

Property: Blackberry Farm
Address: 1471 W Millers Cove Rd, Walland, TN 37886-2649
Location: United States > Tennessee > Walland
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Walland
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Blackberry Farm 5*
Number of rooms: 60
Official Description (provided by the hotel):
One of America's most celebrated intimate luxury hotels beckons discerning guests who aspire to escape modern-day frenzy and slip into a Blackberry state of mind. Situated on a pastoral 4,200-acre estate in the Great Smoky Mountains, Blackberry will show you the many reasons why it is one of the top rated properties in the world ... more   less 
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Also Known As:
Blackberry Farm Tennessee
Blackberry Farm Hotel Walland
Blackberry Farm Tn
Blackberry Farm Walland
Blackberry Farm Inn

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