This was our first visit here and we were so pleased. It was a little busy but then again, it was the weekend! Our burgers and fries were great as was the ice cream!! We felt the prices were average for this day and age as most places now cost about $15. to $20. per couple anyway...we know places can be found cheaper and honestly, you get what you pay for.
We have read the negative reviews and quite honestly can not agree with either one...obviously, when you eat your entire orders of french fries and onion rings "before" you even unwrap your burgers they inevitably will be soggy and cold! Plus...no matter how a Funnel Cake is cooked...if you get when it's hot and or wrapped up and take it back to some place else to "eat later" of course it's going to be cold and rubbery!! Imagine that!!!! We have never ever heard of a "take home" funnel cake. It just goes with out saying...anything fried and crisp does not stay that way for very long! We don't feel the 2 negative reviews were very fair! And as for not "complaining" to the employees or management...then what you get is what you get and you should not complain on here an honest complaint is more expectable!! If we feel we have something that is not right or not even edible we tell the restaurant management! They need to know these sorts of things. We have always made our complaints in a nice and friendly manner and we do get rewarded for it from the management...we always get a replacement of what we complained about and even complementary items as well. You do get more flies with honey than vinegar!! If is was so bad that it could not be eaten, then by all means speak to the management!! Why pay, a high price and then "just except" it, if it's bad then have the nerve to complain! That's just crazy to put up with something you paid good money for that can not even be eaten! But if you allow your own food to get cold and rubbery...that's not the fault of the Burger Master!!
We felt this place was a fun little stop with great food and a nice atmosphere with lots of friendly people! Our food was very good, the service was very nice and we had fun watching the scenery and the traffic...it was nice to see all the license plates from out of state visiting our Great Smokey Mountains!! We will go back to this place!