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“Pinehaven Cabin- Nice, but cabin is not quite as advertised....”

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Dogwood Cabins at Trillium Cove
Certificate of Excellence
Southeast USA
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Pinehaven Cabin- Nice, but cabin is not quite as advertised....”
Reviewed November 6, 2009

My husband an I visited the Smoky Mountains for our anniversary. This was the first time we had stayed in the Townsend area, and it was really peaceful and definitely slower paced than Gatlinburg and Pigeon Forge. If you want to be away from the crowds, this is the place to stay.

We rented a one-bedroom cabin from Dogwood Cabins at Trillium Cove. The cabin itself was nice, clean, nicely decorated,and was in a quiet, peaceful location. However, we selected the cabin based on the amenities mentioned on the website. The bed size was listed as a KING SIZE bed. When we arrived, we found that the bed was a FULL (or DOUBLE) size bed. That is quite a step down from a king size bed, and since this was a one-bedroom cabin, it was the only bed except for the sleeper sofa. Also, the mattress was quite hard and uncomfortable. When we talked to the staff in the office, they offered no discount or other resolution for the mistake in the bed size. The man at the desk said that the owners must have changed bed sizes on them without telling them. Another staff member sheepishly listened to our conversation and would not look me in the eye (she is the one we received the keys from when we arrived). However, the owners could not have changed bed sizes on them because the bedroom really isn't large enough to hold a king size bed. A queen size bed would have been about the most you could fit into this room. The full size bed really was the most appropriate size to be in proportion to the width of the room. The room also held a chest of drawers with a TV, and two night stands that barely fit by the sides of the bed. In fact, one of the night stands partially blocked the path to the bathroom making it a bit awkward to walk around, but really wasn't too much of a problem. The main point is that there is no way that a KING size bed could fit into this room as advertised. I pointed out to the staff that the website and brochure need to be changed........And at the time of this writing, the website still has not been changed, and the bed in the cabin is still listed as king size.

I can understand an honest mistake in advertising, but to not make any corrections after the staff has been made aware of the mistake, and to continue to overlook the mistake and blame it on the owners of the cabin as switching bed sizes without telling them is inexcusable. I know we are not the fist people to make them aware of this mistake.

Other than the uncomfortable and small bed, the cabin was nice and we enjoyed our stay in Townsend. We will definitely return and stay in Townsend again, but we might use another rental agency to find a cabin to stay in. I prefer to deal with a rental agency that is honest and cares about keeping their customers happy.

  • Stayed September 2009, traveled as a couple
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5 Thank JLR117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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atlanta
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 9, 2009

We had heard about Dogwood Cabins from a friend and checked out their nice website. We stayed in "Above it All" for 4 days over the 4th of July. It was blissful. We saw deer, wild turkeys, a family of skunks and lots of birds, as well as a beautiful mountain view. You also get access to the golf course and a great pool right in a valley with mountains all around. The best part was the cabin was quite nice - very clean and stocked with supplies to get you through a couple of days. The property is managed well. If you are looking for a mountain vacation and want to avoid the tacky crowds of Gatlinburg and Pigeon Forge, check out Dogwood Cabins in Townsend, TN. A short drive to one of the most beautiful drives in the Smokes - Cades Cove and the Little River Road. Easy trip to white water rafting on the Pigeon River. Great time!

  • Stayed July 2009, traveled with family
    • Value
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    • Service
Helpful?
3 Thank atlbritt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dogwood Cabins at Trillium Cove

Property: Dogwood Cabins at Trillium Cove
Address: 101 Painted Trillium Way, Townsend, TN 37882-4232
Location: United States > Tennessee > Townsend
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #3 of 21 Specialty Lodging in Townsend
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to Laurel Valley...A fourteen-hundred acre gated community located in the quaint mountain village of Townsend, Tennessee.Bordered by The Great Smoky Mountain National Park and the Laurel Lake Nature Preserve ... Our picturesque views and natural beauty are protected from development and change only with the seasons. At the heart of the valley is a beautiful and challenging eighteen-hole golf course, which is open for daily-fee play. Conveniently secluded at the entrance to the National Park and only minutes from Knoxville ... Life in Laurel Valley can move as fast or slow as you choose ... And whether you prefer acres of privacy or a golf villa overlooking manicured fairways ...Laurel Valley Mountain Resort is Smoky Mountain living at its finest. ... more   less 
Also Known As:
Dogwood Cabins At Trillium Cove Hotel Townsend

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