My husband an I visited the Smoky Mountains for our anniversary. This was the first time we had stayed in the Townsend area, and it was really peaceful and definitely slower paced than Gatlinburg and Pigeon Forge. If you want to be away from the crowds, this is the place to stay.
We rented a one-bedroom cabin from Dogwood Cabins at Trillium Cove. The cabin itself was nice, clean, nicely decorated,and was in a quiet, peaceful location. However, we selected the cabin based on the amenities mentioned on the website. The bed size was listed as a KING SIZE bed. When we arrived, we found that the bed was a FULL (or DOUBLE) size bed. That is quite a step down from a king size bed, and since this was a one-bedroom cabin, it was the only bed except for the sleeper sofa. Also, the mattress was quite hard and uncomfortable. When we talked to the staff in the office, they offered no discount or other resolution for the mistake in the bed size. The man at the desk said that the owners must have changed bed sizes on them without telling them. Another staff member sheepishly listened to our conversation and would not look me in the eye (she is the one we received the keys from when we arrived). However, the owners could not have changed bed sizes on them because the bedroom really isn't large enough to hold a king size bed. A queen size bed would have been about the most you could fit into this room. The full size bed really was the most appropriate size to be in proportion to the width of the room. The room also held a chest of drawers with a TV, and two night stands that barely fit by the sides of the bed. In fact, one of the night stands partially blocked the path to the bathroom making it a bit awkward to walk around, but really wasn't too much of a problem. The main point is that there is no way that a KING size bed could fit into this room as advertised. I pointed out to the staff that the website and brochure need to be changed........And at the time of this writing, the website still has not been changed, and the bed in the cabin is still listed as king size.
I can understand an honest mistake in advertising, but to not make any corrections after the staff has been made aware of the mistake, and to continue to overlook the mistake and blame it on the owners of the cabin as switching bed sizes without telling them is inexcusable. I know we are not the fist people to make them aware of this mistake.
Other than the uncomfortable and small bed, the cabin was nice and we enjoyed our stay in Townsend. We will definitely return and stay in Townsend again, but we might use another rental agency to find a cabin to stay in. I prefer to deal with a rental agency that is honest and cares about keeping their customers happy.
- Official Description (provided by the hotel):
- Welcome to Laurel Valley...A fourteen-hundred acre gated community located in the quaint mountain village of Townsend, Tennessee.Bordered by The Great Smoky Mountain National Park and the Laurel Lake Nature Preserve ... Our picturesque views and natural beauty are protected from development and change only with the seasons. At the heart of the valley is a beautiful and challenging eighteen-hole golf course, which is open for daily-fee play. Conveniently secluded at the entrance to the National Park and only minutes from Knoxville ... Life in Laurel Valley can move as fast or slow as you choose ... And whether you prefer acres of privacy or a golf villa overlooking manicured fairways ...Laurel Valley Mountain Resort is Smoky Mountain living at its finest. ... more less
- Also Known As:
- Dogwood Cabins At Trillium Cove Hotel Townsend