We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Unusually bad experience”
Review of O'Charley's

O'Charley's
Ranked #18 of 60 Restaurants in Springfield
Cuisines: American
Restaurant details
Reviewed September 28, 2013 via mobile

It took over an hour to get the food. The fish was overcooked (old grease). The steak was over cooked (dry). The potato soup was undercooked (potatoes were hard). They took the food back and removed those items from the bill. Wade was our server and he did his best. We eat here often and this was not what we expect from this establishment.

    • Value
    • Atmosphere
    • Service
    • Food
Thank misterowens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (50)
Traveler rating
Traveler type
Time of year
Language

37 - 41 of 50 reviews

Reviewed June 17, 2013

Since O'Charley's in Springfield renovated its facility, it seems impossible to get a meal in a timely manner. My family has eaten there twice in the last two months and both times it took more than thirty minutes to get our food. Both times the excuse was there was a backlog in the kitchen. If the food cannot be served in a decent interval, there additional cooks should be added or the present cooks should be fired and new ones added. When the food arrived, it was average, but having to wait such an inordinate length of time ruined the family dinner.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank DeborahBroyles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2013

The food was good. The BAR Manager was great coming around to each table and greeting people with a smile.

    • Value
    • Atmosphere
    • Service
    • Food
Thank nobbuns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013

We had lunch and the food was wonderful. Our server was Braxton and was great. We didn't have to wait, food was hot and every one was so nice & helpful. So much food, the bacon cheddar soup was the bomb! You will love it.

    • Value
    • Atmosphere
    • Service
    • Food
Thank cherlyn07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2013

Our family ate here twice while visiting Springfield. Though not a fan of chain restaurants, we tried it. It was very good and the service was good too. Each of our 3 items were well prepared and plenty of food. It was so good we tried a second time. Just as good as the first time. You may expect a wait to be seated at dinner time because most of the locals enjoy it too as this is one of the better places in Springfield.

    • Value
    • Atmosphere
    • Service
    • Food
Thank wilmtrvler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed O'Charley's also viewed

 

Been to O'Charley's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing