This was our second trip to Jack of Hearts; it was a disappointment! My son was visiting so we decided to get some Q for a late lunch. We wanted to try everything so we ordered a family meal plus a half rack of ribs. The turkey was moist and the pulled pork was almost as good as last time. The ribs and the brisket were not to the standards of any BBQ you'd expect. One of the employees came over to ask how things were and I said the food was not as good as we expected, especially the ribs. His reply was "that's the way we do it here" which was a surprise. I expected a little more concern about our experience. As far as the sides the beans are great, the slaw OK and the mac 'n cheese was VERY dry - could have been leftover/ reheated.
We were looking forward to some great Q and got mediocre instead. I'm not going to be in a hurry to go back.