Refused to refund any of the money I placed down on a gun, then flat out lied to my face... If you do any business here make sure you record your conversation.
We are truly sorry you couldn't pass the background check. I will be more than happy to re-address what we have explained to both you and your husband.
1. The firearm was placed on Layaway and follows our industry standard Layaway Policy that was given to you.
2. The laway policy states that if you fail the background check your money is not refundable.
3. When you failed the background check we helped you fill out the appeal paperwork and faxed it to the TBI. After that there is nothing we are able to do it is up to you to work with the TBI to correct the situation that caused you to fail the background.
4. We are more than happy to help you get the gun that you want but you have to follow up with The TBI to get your situation with them resolved. Unfortunately, the TBI will not allow us to help you to get the situation corrected. It has to be done by you.
If you would like another copy of the Layaway Policy for firearms please send us an email to firstname.lastname@example.org and we will send it.