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“Very nice hotel”

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Hilton Garden Inn Nashville/Smyrna
Ranked #2 of 12 Hotels in Smyrna
Certificate of Excellence
Jackson, Mississippi
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Very nice hotel”
Reviewed February 21, 2013

My stay at the HGI in Smyrna was excellent! The room was very nice and clean and the staff very attentive and friendly. As a HHonors Silver member I was provided with two bottled waters each day of my stay. I had breakfast in the restaurant and the service was very fast. This hotel is located close to Nashville in a safe area with plenty of restaurants and shopping nearby. I will surely stay here the next time I am in the Nashville area.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ldilley1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, March 1, 2013
 We are pleased to hear you enjoyed the services here during your stay with us and would like to thank you for taking the time to compliment our staff and hotel the Hilton Garden Inn Nashville/Smyrna. Please return often!
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486 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • English first
  • German first
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  • Any
English first
Indianapolis, Indiana, United States
Level Contributor
3 reviews
Reviewed February 12, 2013

As an HHonors member,This was my fourth stay at this hotel for business and I've finally decided to add few comments to recognize the nice men and women at this facility for their outstanding service. From the front desk to the house keeping team and the restaurant staff, they're ALL very friendly professional and respectful. The facility location cleanliness and the location are all great. I have yet to run into any difficulty so I'll continue to stay as long as I travel in that area for business or personal matter.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, February 15, 2013
The Hilton Garden Inn Nashville/Smyrna would like to thank you for your nice review and taking the time to mention our staff. They will be pleased to hear you mentioned them in your review! It will certainly be shared with them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southaven, Mississippi
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 6, 2013

This hotel was excellent. I was blown away by the amazing breakfast spread (they would make you omelets, to order!). Also, the rooms were exceptionally clean and comfortable. My bowling team was staying there for our High School State Bowling Tournament.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mkdock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fbmill, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, February 8, 2013
Thank you for taking the time to review our property on Trip Advisor and thank you for your kind words! Our entire team is dedicated to exceeding your expectations and we are glad to see everything was up to par on this visit. If there is ever anything I or any of the team can do to enhance any future stays with us, please do not hesitate to let me know.

Best,
Brett Miller GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 29, 2013

This would have been an above average stay if the keys had not deactivated twice and the front desk staff would have been more helpful when the key wouldn't work. The bed is like sleeping on a board. Not too bad, though. The breakfast was very good and would be better if it was always included in the price of the stay. I wish they kept coffee available around the clock.

Room Tip: Ask for a room with a walk in shower. It was great!
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ontheroad013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, February 1, 2013
Please accept our apologies for the inconvenience of the keys and would like to let you know there is no excuse for our employees not being helpful. We are sorry for the inconvenience and annoyance this incident caused and we look forward to having a second chance to exceed your expectations, and warmly welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
121 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed January 20, 2013

First, this was my first stay at a Hilton Garden Inn. I'm an HHonors member, and this place came recommended by my uncle, who told me that most HGIs are pretty much the same. If that's the case, I'm all about some Hilton Garden Inn.

From the outside, it doesn't look all that exciting, but then you walk in, and you feel like you're at a flagship Hilton. They've got a really nice fountain in the lobby, a full bar, a gift shop (with wine!), a full fitness center, an indoor pool, meeting rooms, guest laundry...basically everything you'd expect to find in a full service hotel in a motel shell. The room, dinner, and breakfast were all way less than what you'd pay at a convention hotel. Wifi, fridge, and microwave were all complimentary/included, and in-room movies were available.

Everything was very clean, and all of the staff were very nice, especially the bartenders.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, January 24, 2013
Taking the time to give us such a nice review is greatly appreciated here at the Hilton Garden Inn Nashville/Smyrna. We hope to see you again when you travel back our way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 28, 2012

This location was chosen due to its proximity to the business I was visiting. Found the staff extremely friendly and the rooms in perfect condition. Breakfast was also top notch. I took the liberty to read many other posts for this hotel and did not encounter any of the issues discussed.
I will travel here routinely for a period and will choose this hotel again if it is available.

  • Stayed September 2012, traveled on business
    • Value
    • Location
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    • Service
Helpful?
Thank Racelzok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, October 31, 2012
We are delighted to know you had a wonderful stay here at the Hilton Garden Inn Nashville/Smyrna and hope to see you again when travel plans permit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, AL
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 25, 2012

Came to town again to visit friends and stayed at The Hilton Garden Inn.
Our room was clean as expected. The beds were comfortable (although not the adjustable beds as some HGI's). Bathroom was nicely stocked with towels and toiletries.

At the front desk was a very friendly young gentleman, we called ahead at noon to see if we could check in early and in a very friendly voice he said "You room is ready so come on over!" We arrived in about 5 minutes and when we walked in he asked if we were The _______'s and he had us ready to go up to our room in less than 5 minutes. The stay went very well, we slept well and the next morning we had a very nice breakfast in the dining room. This trip they were well staffed and our breakfast was fast and delicious.

On our next trip we will stay at this location again.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lrussell716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, October 31, 2012
Our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you for such a nice review of our hotel the Hilton Garden Inn Nashville/Smyrna.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Nashville/Smyrna

Property: Hilton Garden Inn Nashville/Smyrna
Address: 2631 Highwood Blvd, Smyrna, TN 37167-9303
Phone Number:
Location: United States > Tennessee > Smyrna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Smyrna
#4 Romantic Hotel in Smyrna
#4 Family Hotel in Smyrna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville/Smyrna 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Hilton Garden Inn Nashville/Smyrna Hotel Smyrna
Hilton Garden Inn Smyrna
Hilton Smyrna
Smyrna Hilton

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