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Hilton Garden Inn Nashville/Smyrna
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Reviews (555)
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All reviewsfront deskgreat hotelwonderful staythe hotel staffrecommend this hotelroom was cleanomeletbreakfast stafffamily reunionthe entire staffking roomright next doorrestaurants and shoppingdefinitely stay here againstaff was friendlypool and hot tubfitness center
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Reviewed February 6, 2013

This hotel was excellent. I was blown away by the amazing breakfast spread (they would make you omelets, to order!). Also, the rooms were exceptionally clean and comfortable. My bowling team was staying there for our High School State Bowling Tournament.

  • Stayed: January 2013, traveled with friends
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Thank mkdock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fbmill, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this reviewResponded February 8, 2013

Thank you for taking the time to review our property on Trip Advisor and thank you for your kind words! Our entire team is dedicated to exceeding your expectations and we are glad to see everything was up to par on this visit. If there is ever anything I or any of the team can do to enhance any future stays with us, please do not hesitate to let me know.

Best,
Brett Miller GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

This would have been an above average stay if the keys had not deactivated twice and the front desk staff would have been more helpful when the key wouldn't work. The bed is like sleeping on a board. Not too bad, though. The breakfast was very good and would be better if it was always included in the price of the stay. I wish they kept coffee available around the clock.

Room Tip: Ask for a room with a walk in shower. It was great!
  • Stayed: January 2013, traveled with family
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Thank ontheroad013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this reviewResponded February 1, 2013

Please accept our apologies for the inconvenience of the keys and would like to let you know there is no excuse for our employees not being helpful. We are sorry for the inconvenience and annoyance this incident caused and we look forward to having a second chance to exceed your expectations, and warmly welcome you back.

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Reviewed January 20, 2013

First, this was my first stay at a Hilton Garden Inn. I'm an HHonors member, and this place came recommended by my uncle, who told me that most HGIs are pretty much the same. If that's the case, I'm all about some Hilton Garden Inn.

From the outside, it doesn't look all that exciting, but then you walk in, and you feel like you're at a flagship Hilton. They've got a really nice fountain in the lobby, a full bar, a gift shop (with wine!), a full fitness center, an indoor pool, meeting rooms, guest laundry...basically everything you'd expect to find in a full service hotel in a motel shell. The room, dinner, and breakfast were all way less than what you'd pay at a convention hotel. Wifi, fridge, and microwave were all complimentary/included, and in-room movies were available.

Everything was very clean, and all of the staff were very nice, especially the bartenders.

  • Stayed: January 2013, traveled solo
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Thank Jacob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this reviewResponded January 24, 2013

Taking the time to give us such a nice review is greatly appreciated here at the Hilton Garden Inn Nashville/Smyrna. We hope to see you again when you travel back our way.

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Reviewed October 28, 2012

This location was chosen due to its proximity to the business I was visiting. Found the staff extremely friendly and the rooms in perfect condition. Breakfast was also top notch. I took the liberty to read many other posts for this hotel and did not encounter any of the issues discussed.
I will travel here routinely for a period and will choose this hotel again if it is available.

  • Stayed: September 2012, traveled on business
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Thank Racelzok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this reviewResponded October 31, 2012

We are delighted to know you had a wonderful stay here at the Hilton Garden Inn Nashville/Smyrna and hope to see you again when travel plans permit!

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Reviewed October 25, 2012

Came to town again to visit friends and stayed at The Hilton Garden Inn.
Our room was clean as expected. The beds were comfortable (although not the adjustable beds as some HGI's). Bathroom was nicely stocked with towels and toiletries.

At the front desk was a very friendly young gentleman, we called ahead at noon to see if we could check in early and in a very friendly voice he said "You room is ready so come on over!" We arrived in about 5 minutes and when we walked in he asked if we were The _______'s and he had us ready to go up to our room in less than 5 minutes. The stay went very well, we slept well and the next morning we had a very nice breakfast in the dining room. This trip they were well staffed and our breakfast was fast and delicious.

On our next trip we will stay at this location again.

  • Stayed: October 2012, traveled with friends
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Thank lrussell716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this reviewResponded October 31, 2012

Our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you for such a nice review of our hotel the Hilton Garden Inn Nashville/Smyrna.

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