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Hampton Inn & Suites Nashville-Smyrna
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Reviews (482)
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All reviewsfront deskstaff was friendlycomplimentary breakfastcomfortable stayexcellent hotelgreat breakfastbreakfast roombreakfast itemsenjoyed my stayclean roomscracker barrela great stayother hotelscookiesrestaurants and shoppingbusiness tripindoor pool
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363 - 368 of 482 reviews
Reviewed June 7, 2014

Typical Hampton Inn...consistently good. Front desk agent was very pleasant and helpful. Breakfast was okay. Not a big fan of the previously made, reheated "Western Omelet". Some fresh scrambled eggs would be much better. Room was comfortable and bed was soft, but supportive. Definitely will consider when back in the area.

  • Stayed: June 2014, traveled on business
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Thank Thom1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Nashville-Smyrna, responded to this reviewResponded June 10, 2014

Your complimentary review of our hotel is much appreciated! Hopefully, we'll have the opportunity to host you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2014

Our team stayed here for state league soccer games. The staff was exceptionally helpful and made our stay extremely pleasurable. The General Manger went out of her way to make our family comfortable. This was a great place to stay with our teenage soccer players and families. The breakfast facilities were good to give the girls a bite to eat before we headed out to the games. I would highly recommend this to anyone.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Hampton
Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Nashville-Smyrna, responded to this reviewResponded June 6, 2014

Thank you for such a nice review and we will be sure to let the staff know how highly you think of them. We hope to see you and your team again soon here at the Hampton Inn Nashville / Smyrna.

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Reviewed May 29, 2014

This was the worst Hampton Inn experience that I have ever had, trying to get checked in was a complete nightmare. The air conditioner did not work well and the room was warm and stuffy the entire time I was there. If given the opportunity to do it all again, I would NOT stay here. Don't stay here if you care about customer service.

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Hampton
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Nashville-Smyrna, responded to this reviewResponded June 3, 2014

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered with comfort and hospitality. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.

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Reviewed May 28, 2014

I always stay at hampton inn because it is usually dependable and consistent, this hotel was that. I only have two issues. The first is if you are looking for a hotel with a good pool this one is not it. The pool is extremely small and one cannot swim in it. The other is that the air condition worked well but was noisy. But overall it was clean and comfortable.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Hampton
Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Nashville-Smyrna, responded to this reviewResponded June 3, 2014

The time taken along with the effort made to share your observations with us is most appreciated.you for taking the time to share your experience and for providing us with feedback about your recent stay at our hotel. We are constantly monitoring the performance of our hotel. Comments and suggestions from our guests enable us to. Thank you for your feedback and we hope you will consider staying with us again.

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Reviewed May 19, 2014

Great location with restaurants nearby. All Staff were extremely friendly and helpful. The anticipated my needs. Hotel was very clean as you can tell they really keep it fresh. I never walked through the lobby without someone not doing some sort of cleaning.

  • Stayed: May 2014, traveled solo
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Review collected in partnership with Hampton
Thank Lloyd B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Nashville-Smyrna, responded to this reviewResponded June 3, 2014

Thank you for such a nice review of our hotel the Hampton Inn Nashville / Smyrna. We hope to be seeing you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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