We decided to stay here after watching this new hotel go up during previous visits. It was a terrible decision. Upon arrival, we were greeted by a woman behind the desk that had her two children running around the lobby, climbing on the furniture and being loud. The room was not very clean and there was only luke warm hot water. We checked out the next morning vowing to never stay there again. A few weeks later our credit care bill arrived. The room charge was on there as expected but there was an additional charge of $150! It took several phone calls to the hotel and one to the corporate offices to get someone to tell us what this charge was for. We were told that it was a charge for smoking in a non-smoking room. Only one problem, my wife and I don't smoke and we have never smoked. I argued with them and they were very rude. I kept asking for the manager or owner to call me. Days went by and I finally got the manager on the phone. When I told her that I was not going to pay for smoking in the room, she changed her story. Now, the charge was for a broken lamp! We did not break anything while we were there and I refused to pay for it. The manager was even more rude than the other people and hung up on me several times. I protested the charge with my credit card company. Traveller beware! Read the other reviews as well.
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- Also Known As:
- Comfort Suites Smyrna Hotel Smyrna