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“Business Twice a week”

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Rodeway Inn & Suites
Ranked #12 of 12 Hotels in Smyrna
Walls, Mississippi, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Business Twice a week”
Reviewed October 9, 2013

The staff here is always nice, room is quiet and clean. Plenty of parking for my big rig. The breakfast has waffles toast and juice etc. Hot water, clean towel and linens. I just come here to sleep and relax and a hard night of work.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodewayinnsmyrna, Manager at Rodeway Inn & Suites, responded to this review, October 16, 2013
Dear Steve

Thank you for complete online survey regarding your stay. Your feedback is very important to us. We will make every effort to ensure your stay is comfortable and enjoyable. Please do not hesitate to call us if we can be of any service. We hope to see you again soon!

Sincerely,

Mitesh Dalwadi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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42 reviews from our community

Traveler rating
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    15
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
West Union, Illinois
Level 4 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 10, 2013 via mobile

On the upside, it was quiet. Room was dingy, floors were filthy. Advertised cribs available, yet when we requested one, we were told the ONE they had was in use. Advertised toiletries if you forgot yours (which we did) but none were available. Had to have our six month old grandson sleep in his car seat for safety and cleanliness.

Stayed July 2013
Helpful?
Thank Maryanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodewayinnsmyrna, General Manager at Rodeway Inn & Suites, responded to this review, October 16, 2013
Dear Maryanne

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Our hotel is defined by the quality of service it provides to its guests. Consequently, it is disappointing to learn that you are unhappy.

Please accept our sincere apology.

We want you to know that comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Please be assured that all the issues you are raised have been addressed and take appropriate action has been taken.

Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,
Mitesh Dalwadi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Bend, Wisconsin
1 review
Reviewed June 24, 2013

I would be lying if I said that this place was even remotely clean or well kept. Amongst the atrocities of bug infestation and an overall lack of hygiene, the room, proclaimed to be non-smoking, smelt like a run down bar in Detroit. Beyond the matter of cleanliness, several light fixtures lacked bulbs, and there was a noticeable lack of shampoo or hand soap in the room. For around $60 one can do much better, at one of the many hotels in Smyrna, look elsewhere before planning your stay.

Room Tip: Make sure that if you ask for a non-smoking room, you get one that does not smell of cigarette smoke...
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodewayinnsmyrna, Guest Relations Manager at Rodeway Inn & Suites, responded to this review, July 7, 2013
We are very sorry for the bad experience that the customer had at our hotel. We are currently in the middle of renovations and hope this will take care of a majority of the problems encountered. As for the room being smoky, we do strive to keep smoking customers in the smoke designated rooms,however on occasion this does not work out well. We can however do a better job of ridding the room of the smoke smell with extra cleaning and removing of drapes for washing . We will endeavor to fix this problem with better care. Thank you for taking the time to let us know of ways we can better serve our customer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
2 reviews
Reviewed May 28, 2013

Stayed for a couple of days....the building is older and therefore the room seemed to need some updating .....just looked as if things could have needed refreshing ..... old can look dirty....the beds were comfy with clean linens and plenty of towels and wash cloths were provided....the staff seems to be pretty friendly and not a lot of out side noise.....great value....and great location .....just needs a little TLC

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodewayinnsmyrna, General Manager at Rodeway Inn & Suites, responded to this review, June 4, 2013
Dear Terri,

Thank you for taking the time to complete our online review regarding your
recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed
your expectations. Your satisfaction is important to us and we will be using the
feedback you provided to make improvements to ensure we offer an exceptional
experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another
chance to provide you with a superior experience.

Sincerely,

Mitesh Dalwadi
General Manager
Rodeway Inn & Suites - Smyrna TN
615-355-6161
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
156 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 19, 2013 via mobile

I have stayed here several times but twice recently. The front desk clerk, Karla, has been very friendly and helpful. My reservation needs were always taken care of. My rooms have been clean however the furniture and linens are old and run down and in need of replacement. The bed linens were yellowed and my pillows were so flattened that at first I thought there were no pillows on the bed. The bath towels had some stains and were very rough. I will probably stay here again as it is very conveniently located to events I attend and it is clean, but do wish they would update the rooms.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank idabob5426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodewayinnsmyrna, General Manager at Rodeway Inn & Suites, responded to this review, June 4, 2013
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding towels, pillows, and linens on your recent visit. I have shared your feedback with Housekeeping department to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Smyrna.

Kind Regards,

Mitesh Dalwadi
GM
Rodeway Inn & Suites - Smyrna TN
615-355-6161
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smyrna
2 reviews
Reviewed March 13, 2013

this place is a great place to be. me and my husband have been here 4 months and we have not had a single problem with them. it is very local to all the shopping centers that are around here, i love this place

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodewayinnsmyrna, General Manager at Rodeway Inn & Suites, responded to this review, August 26, 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Mark Birdsong
General Manager
Rodeway Inn & Suites - Smyrna TN
615-355-6161
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 3, 2013

i am spending an extended stay here now,the staff are friendly and do all they can to accomodate you during your stay.i had an issue and it was dealt with immediately by the manager Matish,he's a great guy.anyway the rooms look like they were recently updated and are very clean and comfortable.i'd recommend this hotel to anyone that needs to stay in smyrna.there are all kinds of restraunts and shopping centers very close and its right next to the highway.i couldnt have asked for a better experience at my home away from home.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paullie1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rodeway Inn & Suites

Property: Rodeway Inn & Suites
Address: 1300 Plaza Dr, Smyrna, TN 37167-2569 (Formerly Days Inn)
Phone Number:
Location: United States > Tennessee > Smyrna
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 12 Hotels in Smyrna
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Rodeway Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Rodeway Inn Smyrna

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