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“Not up to a three star rating”

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Baymont Inn & Suites Sevierville Pigeon Forge
Ranked #13 of 20 Hotels in Sevierville
Reviewed October 18, 2013

The staff was very friendly and helpful but the quality of this hotel has gone down from my stay four or five years ago. Room was not as clean as it should have been and breakfast food was not very good quality. I do not think this should be rated three star.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Sharon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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573 - 579 of 698 reviews

Reviewed October 16, 2013

This was our second time staying here. They have really updated well in the last few years. Everything was very nice and updated, except for the bathtub and toilet. They were OK, but an update on these would be a great help. Lady at front desk was very helpful. We come to Sevierville once a year. We plan on staying here at the Greenbrier each time we come.

Room Tip: We reserved a 2 bed queen room. It had a lot of space. Our room faced the road.
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  • Stayed: October 2013, traveled as a couple
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Thank Suzanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2013

I recently stayed at this location and reviews and the actual site are very misleading. I arrived and was greeted by a very nice woman who seemed very informed and helpful I was really excited and felt a sense of relief that maybe this place was ok. I was wrong aside from the rooms having a very strong smoke odor for non smoking rooms. The bathroom was not completed drywall broken all around the base in the bathroom and ants in the bathroom.The sink did not drain but a nice man did come fix it. The card would not work in the door four times to which the lazy guy in the front told me it must be my fault they were wiped (I had them in my hand walked the room) and they didn't work.The dirt under the air unit which did not work well either was obvious. I needed towels and called the front desk the same lazy guy told me you can have some towels if you (wanna) come get em.....The breakfast "buffet" is not true to any buffet I've been to. The food was cold biscuits hard the only thing I could say nice is the building where they have the breakfast was nice welcoming and clean. The WiFi is very weak as well. If you have another alternative and you do there are plenty of nice places to stay and I took notes and wrote them down would never stay here again.

  • Stayed: October 2013, traveled with family
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Thank leigha h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2013

I would stay at Greenbriar Best Western Sevierville whenever in the area. The hotel is convienient to all resturants and attractions in the area. The complimentary breakfast is a complete meal and very good.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Judy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

Our home is being remodeled due to water damage. We stopped at this hotel for one night at first. We ended up staying a few more in the end. The rooms were clean. They didn't smell when you opened the door. They had a good sized warm breakfast with many choices. The pool was outside and clean. And the people who worked there were very very friendly. If we ever have to get work done on our home again. I am definately going to visit this hotel.

  • Stayed: September 2013
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1  Thank CnLBetscher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2013

Stopped for sleep, it's in an area of super tacky tourist stuff, if your a fan of hokey stuff, talking pig, etc....no thanks. Glad we missed the summer rush of Honey booboo's! Hotel is fine, they seem to be updating, and maintaining the property quite well. Lots of restaurants around, good access to highways.

Room Tip: All should be fine.
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  • Stayed: September 2013, traveled with family
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1  Thank melanie94588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2013

The hotel was nice but not very updated for the amenities that they had. We were given two hotel cards and neither of them worked had to walk back to the front desk and they gave us a pass key to use . Very inconvenient and I am sure this has happened before. If they chain wanted this hotel to get the stars it deserves it needs to invest $$ in it.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Best Western
1  Thank Sheryl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Sevierville Pigeon Forge

Address: 711 Parkway, Sevierville, TN 37862-4327 (Formerly BEST WESTERN Greenbrier Inn)
Phone Number:
Location: United States > Tennessee > Sevier County > Sevierville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Sevierville
Price Range: $47 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Baymont Inn & Suites Sevierville Pigeon Forge 2*
Number of rooms: 74
Official Description (provided by the hotel):
Your Top Choice of Hotels in Sevierville, TN Near Dollywood Thrill your loved ones with a stay at the newly-renovated Baymont Inn & Suites Sevierville Pigeon Forge hotel nearby Dollywood theme park and a host of other fun-filled attractions in and around Sevierville, Tennessee. If you are traveling from out of state, we are 3 miles from Gatlinburg-Pigeon Forge Airport (GKT) and within driving distance of McGhee Tyson Airport (TYS). Among hotels in Sevierville, TN, our hotel offers a variety of helpful services and amenities, including free Baymont Breakfast Corner each morning, a well-equipped business center, guest laundry and free parking. Guest rooms offer free high-speed WiFi, flat-screen HDTV, microwave, mini-fridge, ironing facilities, coffee and tea maker, or upgrade to a suite with sofa bed and balcony for extra space. Reserve your room online today and bring your dog with you for a nominal fee. Each year, travelers plan trips to Sevierville, TN hotels to take advantage of the many thrilling attractions in the area. Family-friendly comedy nights are unforgettable at The Comedy Barn Theater with magicians, jugglers, musical entertainment and trained animal performances. Entertaining educational exhibits can be found at Ripley's Aquarium of the Smokies and WonderWorks, and Dolly Parton's Stampede Dinner Attraction offers delicious cuisine on the sidelines of spectacular entertainment! If you are a fan of live concerts, Smoky Mountain Opry is the hotspot for high-tech musical performances, while Dollywood and Dollywood's Splash Country offer a poolside paradise with thrill rides and live entertainment. For sightseeing, hiking and fly-fishing opportunitiesspend some time at Great Smoky Mountain National Park. ... more   less 
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Also Known As:
Best Western Greenbrier Hotel Sevierville
Best Western Sevierville
Sevierville Best Western

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