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Legacy Mountain Resort
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Reviews (363)
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All reviewspool tablehot tubmiddle creeksugar maple cabinsdoor codethese cabinsbeautiful cabinviews are breathtakingthe smoky mountainspaper towelspigeon forge and gatlinburgrocking chairswi filog cabinlong weekendwhole familyloft
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136 - 141 of 363 reviews
Reviewed November 4, 2013

My friends and I (totally 6 people) stayed in one cabin for only one night. Regular cooking and regular sleep. Nothing else. Then after we returned from the trip, we found out there's $141 extra charge due to the excessive cleaning. The answer from the customer service is "it took four and half hours for them to clean the cabin." This is totally ridiculous. Are you gonna spend four and half hours to clean your house just after one night stay? Have you thought about your extremely low efficiency workers? They don't give any quantitative information about how they come up this extra charge based on the extra two and half hours. Neither did they mentioned that what could be considered as excessive cleaning and what is the regular cleaning hours they think. This is a trap which could be used to charge whatever amount of money they want as long as they say they cannot clean the house in the so called regular cleaning time. So for the people who wanna book a cabin in the smoky mountains area, Be careful with this company. You could be the next victim. I'm going to the BBB to protect our consumers rights.

Room Tip: Just be careful on the excessive cleaning trap
  • Stayed: October 2013, traveled with friends
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6  Thank jacksmason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff G, General Manager at Legacy Mountain Resort, responded to this reviewResponded November 18, 2013

Jacksmason: We can see from your review that you stayed with the previous reviewer and we will reiterate our policy: Legacy Mountain Resort will charge our guests for extra cleaning when a guest does not respect our cabins and leaves one in total disarray as you and your party did. As explained to you on the phone, we have photos showing you did not use the cabin for “normal cooking and normal sleeping” and until your departure we had never spent 4 hours cleaning a one bedroom cabin. There are no traps, no hidden fees just a required understanding that you will not disrespect our cabins!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

This is the most bizarre customer service I've ever met!!! First of all, they charge you hundreds of bucks for everything, such as cleaning the bed and bathtub. However, after our stay we found out on our credit card record that we were charged $140+ more than the listed price including the rent for the cabin and all kinds of cleaning fee. They didn't contact us for the additional fee at all. And when we called back, someone told us that it was because it took them a longer time to clean the cabin!!! But you charged everything already!!! This was the most bizarre excuse I have ever heard. You can't charge more because of your inefficiency in cleaning the room!!! Besides, we didn't bring any alcohol, neither did we have a party... And the manager was not willing to answer our phone call at all. Can't believe it!!!

  • Stayed: October 2013, traveled with friends
    • Service
5  Thank Aprillee08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff G, General Manager at Legacy Mountain Resort, responded to this reviewResponded November 18, 2013

Aprillee08: Legacy Mountain Resort will charge our guests for extra cleaning when a guest does not respect our cabins and leave one in total disarray as you and your party did. As explained to you on the phone, we have photos showing you did not use the cabin for “normal cooking and normal sleeping” and until your departure we had never spent 4 hours cleaning a one bedroom cabin. There are no traps, no hidden fees just a required understanding that you will not disrespect our cabins!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

The Cabin Dream A Little Dream is awesome! It has one of the best views in the resort, almost at the top, but better than the row above that has the roofs of the cabins below in the way. The cabin has a great jukebox, we love it! The TV and stereo are very nice. Kitchen is fully stocked. You can tell this cabin is cared for!

Room Tip: Choose management company wisely! There are many on Legacy Mountain.
  • Stayed: October 2013, traveled as a couple
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2  Thank HarvestRecreations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff G, General Manager at Legacy Mountain Resort, responded to this reviewResponded November 6, 2013

Dear HarvestRecreations, Thank you for taking time to submit your review. Legacy Mountain Resort offers incredible views and all the comforts of home. On behalf of the entire staff, thanks for your compliments and we hope to be your choice for vacation lodging for many years to come.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2013

Absolutely loved the cabin. Great location, great facilities and gorgeous views, this cabin had it all. I was bit disappointed when I learnt that the fall colors had still not arrived in the region, but after seeing the cabin, all my sadness warded off. The pictures posted on the legacy mountain resort website is exactly what you see, far as the eyes can see.....beautiful mountain views. You feel isolated from city life, yet pigeon forge city is just minutes away.
I must add, on this site i read some negative reviews and they might be true for those travelers, but I did notice that the staff made it a point to ensure that future travelers don't face the same experience. Commendable job by the Staff!
Will definitely return and a highly recommended resort!!!

  • Stayed: October 2013, traveled with family
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1  Thank Ams992013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff G, General Manager at Legacy Mountain Resort, responded to this reviewResponded November 6, 2013

Dear Ams992013: We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued guests. We look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

Cabins were beautiful and spacious!! Beautiful, beautiful view! We had everything we needed for a wonderful stay. Our family had a wonderful time and definitely want to return!! We would highly recommend this place to anyone looking for a retreat to the mountains. It's less than 5 minutes to Pigeon Forge and all the attractions but yet you feel deep in the beauty of the mountains!!

  • Stayed: October 2013
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Thank redpne72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff G, General Manager at Legacy Mountain Resort, responded to this reviewResponded October 25, 2013

Dear Redpne72: Thank you for taking time to submit your review. Legacy Mountain offers fabulous cabins with incredible views and all the comforts of home. On behalf of the entire staff, thanks for your compliments and we hope to be your vacation rental choice for many years to come.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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